Support Technician

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

The makeup of our systems is changing rapidly and we’d like you to play a key part in helping us drive this forward. We’re moving towards a modern DevOps landscape with technologies like Docker, IaC and microservices.

Initially we are working with our own hosted data centre infrastructure technology however you’ll play a key role in our drive towards a future hybrid public-cloud position.

We offer remote working within the UK. We also reward our staff well with very competitive salaries, generous holiday allocation and well-structured career development plans.

What you’ll do

This role sits within the Zonal Managed Services team and is part of the wider Zonal Technical Services business unit.

Our suite of SaaS, distributed systems and product integrations help our customers run their critical business operations and provide their customers in turn with industry leading hospitality technology products.

You’ll play a key role in the formation of a new area within Zonal: Our Production Operations (ProdOps) team aims to drive operational excellence and customer focus into the operation of our SaaS hosted application suite.

As a Support Technician, you’ll bring your experience in providing level 4 support in distributed and centralised systems, integrations, and deployments to the Production Ops team underpinning our industry leading SaaS solution.

You will triage and take ownership of incidents and requests from level 3 Helpcentre support, working closely with teammates in SRE, Development and Platform Delivery to provide a responsive, stateful incident workflow, identifying opportunities to knowledge-share, enhance documentation, improve tooling and reduce toil.

Role Responsibilities

You and your team will:

• Build strong, collaborative relationships acting as the glue between in-house customer facing support and delivery teams, and platform engineering (R&D) teams
• Own, run and continually improve:
  • Incident triage, response through to resolution
  • Logging, monitoring, and alerting services and infrastructure
  • Dashboards, internal and external status pages
  • Automation and tooling of manual processes
  • Team processes, driving technical debt down
  • Capacity analytics and demand management
  • Disaster Recovery models, planning and testing
• Reduce toil (work that is largely manual, repetitive, automatable, tactical, devoid of enduring value, and that scales linearly as our services grow), maximising engineering capacity
• Bring expertise and a streetwise perspective to problem solving, reduction of complexity to operations
• Participate in On-Call cover and Incident Response
• Proactively manage delivery of key SLOs covering Detection / early warning and self-healing
• Act as key stakeholders in the technical debt reduction of our Products

Who you are

You will have a background in deploying, managing, and operating mission critical SaaS and distributed systems having spent at least some of your career as a member of a fast-paced product engineering, web operations and/or platform delivery team.

Ideally you will have a demonstrable track record of operating systems in hybrid datacentre/cloud infrastructures.

• A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment
• Solid experience in scripting, tooling, automation, and data access – with PowerShell, T-SQL and MySQL would be an advantage
• Excellent understanding of traditional ops in a virtualised Windows/Linux environment
• Knowledge and experience of monitoring frameworks such as Zabbix, data retrieval and event correlation from Graylog
• Quick to spot opportunities and new capabilities in technologies
• Familiar with docker and container ecosystems
• Comfortable in complex provisioning and deployment scenarios
• A strong collaborator, organised, with a safe pair of hands
• A team player who enjoys influencing change and representing the operational and customer impacts in Tech Debt prioritisation
• Comfortable interacting with mixed audiences of Support, Product Delivery, Engineering, and Incident Management
• Minimum 3+ years’ experience operating and supporting production software.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Database Administrator

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

• We offer flexible & a hybrid/remote working model
• Generous holiday allocation + Ability to buy and sell holidays
• Employer contributed pension scheme
• We reward our staff well with competitive salaries
• We give back to staff with our company profit share scheme
• Well-structured career development plans.

What you’ll do

The DBAsits within the Managed Services team and is part of the wider Zonal Technical Services business unit. Our suite of SaaS, distributed systems and integrations help our customers run their business-critical services, providing their customers with industry leading hospitality technology products.

You’ll play a key role in our Platform Engineering team that aims to drive operational excellence and customer focus into the operations of our SaaS and hosted systems.

As a Database Administrator, you’ll bring your expertise in design, delivery and administration of our industry leading SaaS and distributed solutions.

You will work closely with engineering teams in Development and Platform Delivery (Networks, DBA, and Infrastructure) to deliver and continually improve our customer-facing services.

The makeup of our systems is changing rapidly and you’ll being playing your part in helping us drive this forward. We’re moving to a modern DevOps landscape with technologies like containerisation, IaC and microservices. Initially we are working with our own virtualised data centre infrastructure, so you’ll be key in moving us to a hybrid public-cloud model.

You and your team will:

• Build strong, collaborative relationships acting as the glue between environments, delivery, and R&D engineering teams
• Design, deliver and support production and pre-production environments, ensuring robustness and consistency
• Develop and continually improve:
  • Monitoring and tuning
  • Service availability, performance, and scaling
  • Operational, maintenance, security, and audit procedures
  • Disaster recovery and data protection frameworks
• Bring expertise and a streetwise perspective to problem solving and reduction of complexity

Who you are

We’d like our Database Administrator to come from a background in highly available database driven environments, having spent at least some of your career as a member of a fast-paced systems engineering, deployment, or platform delivery team. Ideally this will have been in virtualised datacentre or public cloud web infrastructures.

• A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment
• Experienced in running Microsoft SQL Server based database systems, Mongo / AtlasDB skills desirable
• Solid skills in monitoring and tuning highly available transactional platforms, skills in SentryONE / SolarWinds SQL Sentry a bonus
• Comfortable with administration streams including patching, automation, scripting, and tooling in PowerShell for complex provisioning and deployment scenarios
• Quick to spot opportunities and new capabilities, with an eye for improving existing processes
• A champion of automate everything, document everything
• Able to see the bigger picture and delivering incrementally towards that
• A team player, organised, with a safe pair of hands
• Comfortable interacting with mixed audiences of Support, Product Delivery and Platform Engineering
• A champion of robustness, consistency, and security
• Someone with a delivery-oriented attitude, with attention to detail
• Minimum 3+ years in administration of production database services

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Are you our missing ingredient?

Full Stack Developer– Kitchen IQ

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

• We offer flexible & remote working within the UK.
• Generous holiday allocation + Ability to buy and sell holidays
• Employer contributed pension scheme
• We reward our staff well with competitive salaries
• We give back to staff with our company profit share scheme
• Well-structured career development plans.

What you’ll do

You’ll be part of the Dev team working with one of our exciting products – Kitchen iQ.

This is a product which we have big plans for and see as “the brain” of the restaurant of the future!

A key aspect of your role will be to ensure you and the team own the product making sure our product is delivered on spec and to a high quality.

Working with different technologies including C#, ASP .Net Core as well as front end technologies including REACT, we will require your involvement throughout all aspects of the technology stack.

• Working with other team members to delivery features on spec,
• Participate in product andtechnical designs to ensure that team delivers value in each increment
• Performing code reviews to ensure that all code follows agreed standards,
• Actively looking for and suggesting improvements in our processes

Who you are

• Experience with C#
• Experience working in SCRUM environments
• Experience working with Team Foundation Server or similar
• Experience developing with the following technologies
  • JavaScript frameworks (preferably REACT and Knockout JS)
  • Developing with SQL
  • Developing with MongDB
  • Experience with ASP .NET Core

Nice to have

• Comfortable with configuring Hardware on both Windows and Linux OS
• Experience with Containerisation of Applications (Kubernetes)
• Experience developing with the following:
  • Xamarin
  • iOS
  • Android
  • React Native

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Are you our missing ingredient?

Senior Full StackDeveloper – Kitchen IQ

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

• We offer flexible & remote working within the UK.
• Generous holiday allocation + Ability to buy and sell holidays
• Employer contributed pension scheme
• We reward our staff well with competitive salaries
• We give back to staff with our company profit share scheme
• Well-structured career development plans.

What you’ll do

You’ll be part of the Dev team working with one of our exciting products – Kitchen iQ.

This is a product which we have big plans for and see as “the brain” of the restaurant of the future!

Working with different technologies including C#, ASP .Net Core as well as front end technologies including REACT, we will require your involvement throughout all aspects of the technology stack.

As a Senior Development Engineer, we would also expect you to mentor less experienced engineers, assisting them in their development within the scope of the Kitchen iQ team.

Main Duties & Responsibilities

• Mentoring less experienced members of the team, coaching them in how to problem solve day to day challenges as well as assisting them with their personal development,
• Promote best practises / processes
• Working with other team members to delivery features on spec,
• Participate in product and technical designs to ensure that team delivers value in each increment
• Performing code reviews to ensure that all code follows agreed standards,
• Actively looking for and suggesting improvements in our processes

Who you are

• Extensive experience with C# (at least 2 years)
• Experience coaching and mentoring less experienced members
• Experience working in SCRUM environments
• Experience working with Team Foundation Server or similar
• Experience Developing CI / CD Pipelines
• Experience developing with the following technologies
  • JavaScript frameworks (preferably REACT and Knockout JS)
  • Developing with SQL
  • Developing with MongDB
  • Experience with ASP .NET Core

Nice to have

• Comfortable with configuring Hardware on both Windows and Linux OS
• Experience with Containerisation of Applications (Kubernetes)
• Experience developing with the following:
  • Xamarin
  • iOS
  • Android
  • React Native

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Are you our missing ingredient?

Software Developer – Aztec – Client Server

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

• We offer flexible & remote working within the UK.
• Generous holiday allocation + Ability to buy and sell holidays
• Employer contributed pension scheme
• We reward our staff well with competitive salaries
• We give back to staff with our company profit share scheme
• Well-structured career development plans.

What you’ll do

You will be working within the client server team, who look after Zonal’s enterprise software, developing projects ranging from our main EPoS Solution, Mobile Applications to our Chip & PIN integrated payment system.

You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You’ll feel a sense of pride when you see the work you do having a direct positive impact across the hospitality industry.

Your day will be split between preparing for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.

Working within an agile delivery team,you will participate in all aspects of delivering software projects.You’ll be part of the product design, technical design, development, and maintenance of our environments.You will ensure quality by performing reviews, and influencing behaviour-driven design.

Main Duties & Responsibilities

• Working with other team members to delivery features on spec,
• Participate in product and technical designs to ensure that team delivers value in each increment
• Performing code reviews to ensure that all code follows agreed standards,
• Actively looking for and suggesting improvements in our processes

Who you are

You will enjoy a fast-paced development environment where the next phase is only around the corner. You will care about continuous improvement and modernising our approaches.

• Experience developing with C#.
• Experience of working with RESTful API’s.
• Database proficiency (SQL Server) or other RDBS
• Understanding the principles of source control e.g., Git, SVN
• Good problem-solving skills (i.e., ability to solve issues in SQL/C#)

Additionally, the following skill areas would be advantageous:

• Knowledge of EPOS systems/hospitality industry.
• Delphi programming.
• Experience working within Agile/scrum environments.
• Knowledge of TFS/Azure DevOps.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

• We offer flexible & remote working within the UK.
• Generous holiday allocation + Ability to buy and sell holidays
• Employer contributed pension scheme
• We reward our staff well with competitive salaries
• We give back to staff with our company profit share scheme
• Well-structured career development plans.

What you’ll do

Our Test Engineers help and shape the automated testing of the software products and platform capabilities within our Book and Serve area.

You will be the Test Automation domain specialist within the Bookings and Reservations squad providing the team with the necessary skills and knowledgebase to help ensure that our automation tests and frameworks provide us with the best return of investment we can get.

Responsibilities will involve: –

• Adding tests to our existing Test Automation framework, working alongside fellow Test Engineers to ensure that just the right tests are automated.
• Evaluating tools and processes to help maintain and improve the automation tests and our frameworks to ensure time spent doing manual regression is kept a minimum.
• Creating and maintaining test data across various environmental permutations.
• Help and mentor fellow Test Engineers within the Automation domain.
• Working alongside our Technical Services team to create and maintain Automation Environments.

Who you are

• You have experience of working with and testing web API’s using tools such like Swagger and Postman.
• You have experience in creating test cases with Selenium WebDriver based frameworks.
• You have basic C# knowledge.
• You have an excellent understanding of SDLC’s and where Test Automation can be of most benefit to both the team and the overall product quality.
• You actively engage in the Test Automation community collating new ideas, tools, and processes to ensure that the status quo is always challenged.
• Willingness to help the team with testing at all levels when required to ensure team goals and objectives are met.

Desirable Experience

• Experience with implementing automation frameworks from scratch
• Experience with integrating automation with CI/CD pipelines
• Azure Dev Ops (TFS)
• Cross Browser & Mobile device automation
• Git Version Control

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will be working in the iOrder team, who look after the engine that drives the integrations, apps, and websites used to order & pay at tables by many hospitality venues across the UK. You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You will feel a sense of pride when you see the work you do having a direct positive impact in this industry.

Your day will be split between preparing tests for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.

Working within an agile delivery team, you will participate in all aspects of delivering software projects. You will participate in the product design, technical design, development, and maintenance of our environments. You will ensure quality by driving test automation and exploration, performing reviews, and influencing behaviour-driven design.

Responsibilities will involve:-

• Generating functional, system and regression test cases and procedures within agreed timescales
• Test execution at integration and system test levels
• Adding acceptance tests to our existing Test Automation framework
• Attending review meetings at different stages during the development process with the aim of influencing stakeholders, reporting and facilitating overall system quality
• Partake in review sessions including code reviews and three amigos
• Creating and maintaining test data and environment permutations
• Effectively logging, monitoring and retesting all defects found during testing
• Escalating any issues likely to affect the project scope or timescales
• Having a positive impact on the quality of our products
• Build up our test coverage as our CI/CD pipeline scales to support our ever-growing product integrations
• Help ensure your vertical’s releases adhere to deadlines while not compromising on quality.

Who you are

You will enjoy a fast-paced development environment where the next test execution phase is only around the corner. You will care about continuous improvement and modernising our test approaches. Automation is important to you and you will want to ensure quality through the best tools and coverage. You will have experience in software testing and are able to switch from preparation, design, manual, exploratory, and automated testing on any given day.

• Test experience on both Web and Mobile platforms
• Experience of adding tests to automated test suites, and maintaining these tests
• Database proficiency (SQL Server) or other RDBS
• Agile (SDLC) experience
• Experience using MsTest, Nunit or similar test framework
• Confident in your ability to suggest and drive improvements within our QA processes.
• Understand and respond to customer needs (internal and external) and exceed expectations where possible. You are willing to go the extra mile to get the job done.
• Work co-operatively with others to achieve a common goal, suggesting better solutions diplomatically to achieve it.
• You are confident in your ability as a Tester and can work independently without continuous instruction
• Excellent problem-solving skills to analyse information appropriately and find best solutions taking a balanced view to reach logical conclusions and make relevant decisions
• Organisational skills to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
• Flexible/agile in test efforts across multiple work streams whilst reporting efficiently
• Ability to be commercially and organisationally focused on the overall business and issues facing company
• Knowledge of Microsoft operating systems
• ISEB/ISTQB Foundation Certificate

You will have an interest in and may be able to demonstrate experience in:

• Experience with a programming language, preferably C#
• Automation experience with Selenium or equivalent tool
• BDD and TDD
• Automation experience with Specflow
• Performance / Load testing

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will be working in the iOrder team, who look after the engine that drives the integrations, apps, and websites used to order & pay at tables by many hospitality venues across the UK. You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You will feel a sense of pride when you see the work you do having a direct positive impact in this industry.

Your day will be split between preparing tests for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.

Working within an agile delivery team, you will participate in all aspects of delivering software projects. You will participate in the product design, technical design, development, and maintenance of our environments. You will ensure quality by driving test automation and exploration, performing reviews, and influencing behaviour-driven design.

Responsibilities will involve:-

• Generating functional, system and regression test cases and procedures within agreed timescales
• Test execution at integration and system test levels
• Adding acceptance tests to our existing Test Automation framework
• Attending review meetings at different stages during the development process with the aim of influencing stakeholders, reporting and facilitating overall system quality
• Partake in review sessions including code reviews and three amigos
• Creating and maintaining test data and environment permutations
• Effectively logging, monitoring and retesting all defects found during testing
• Escalating any issues likely to affect the project scope or timescales
• Having a positive impact on the quality of our products
• Build up our test coverage as our CI/CD pipeline scales to support our ever-growing product integrations
• Help ensure your vertical’s releases adhere to deadlines while not compromising on quality.

Who you are

You will enjoy a fast-paced development environment where the next test execution phase is only around the corner. You will care about continuous improvement and modernising our test approaches. Automation is important to you and you will want to ensure quality through the best tools and coverage. You will have extensive experience in software testing and are able to switch from preparation, design, manual, exploratory, and automated testing on any given day.

• Extensive test experience on both Web and Mobile platforms
• Experience of creating automated test suites, adding tests and maintaining these tests
• Database proficiency (SQL Server) or other RDBS
• Agile (SDLC) experience
• Experience using MsTest, Nunit or similar test framework
• Suggesting and driving improvements within our QA processes.
• Understand and respond to customer needs (internal and external) and exceed expectations where possible. You are willing to go the extra mile to get the job done.
• Work co-operatively with others to achieve a common goal, suggesting better solutions diplomatically to achieve it.
• You are confident in your ability as a Senior Tester and can work independently without continuous instruction
• Excellent problem-solving skills to analyse information appropriately and find best solutions taking a balanced view to reach logical conclusions and make relevant decisions
• Organisational skills to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
• Flexible/agile in test efforts across multiple work streams whilst reporting efficiently
• Ability to be commercially and organisationally focused on the overall business and issues facing company
• Knowledge of Microsoft operating systems
• ISEB/ISTQB Foundation Certificate

You will have an interest in and may be able to demonstrate experience in:

• Strong experience with a programming language, preferably C#
• Automation experience with Selenium or equivalent tool
• BDD and TDD
• Automation experience with Specflow
• Performance / Load testing

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Are you our missing ingredient?

Web Infrastructure Engineer

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

• We offer flexible & remote working within the UK.
• Generous holiday allocation + Ability to buy and sell holidays
• Employer contributed pension scheme
• We reward our staff well with competitive salaries
• We give back to staff with our company profit share scheme
• Well-structured career development plans.

What you’ll do

The Web Infrastructure Engineer sits within the Managed Services team and is part of the wider Zonal Technical Services business unit.

Our suite of SaaS, distributed systems and integrations help our customers run their business critical services, providing their customers with industry leading hospitality technology products.

You’ll play a key role in our Production Operations (ProdOps) team that aims to drive operational excellence and customer focus into the operations of our SaaS and hosted systems.

As a Web Infrastructure Engineer, you’ll bring your systems engineering expertise in design, delivery and operational support to our industry leading SaaS and distributed solutions.

You will work closely with engineering teams in Development and Platform Delivery (Networks, DBA, and Infrastructure) to deliver and continually improve our customer-facing services.

The makeup of our systems is changing rapidly and you’ll being playing your part in helping us drive this forward. We’re moving to a modern DevOps landscape with technologies like containerisation, IaC and microservices. Initially we are working with our own hosted data centre infrastructure technology, so you’ll be key in moving us to a hybrid public-cloud model.

You and your team will:

• Build strong, collaborative relationships acting as the glue between in-house customer facing support and delivery teams, and platform engineering (R&D) teams
• Design, deliver and support production and pre-production environments, ensuring resilience, robustness and consistency
• Develop and continually improve:
  • Tooling, automation, monitoring and logging frameworks
  • Service availability, performance, scaling and robustness
  • Operational, maintenance and security procedures
• Bring expertise and a streetwise perspective to problem solving and reduction of complexity

Who you are

You will have had a background in Web Development, DevOps or Infrastructure Engineering having spent at least some of your career as a member of a fast-paced product engineering, deployment or platform delivery team. Ideally you will have experience with virtualised datacentre or public cloud web infrastructures.

• A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment
• Experienced with internet-facing application load balancing, HTTP, TLS, Websockets, DNS and emerging standards
• Solid Linux administration skills including patching, monitoring and automation in complex provisioning and deployment scenarios, familiarity with RabbitMQ or CloudAMQP a plus
• Comfortable in monitoring and logging platforms including Zabbix, Graylog, Logstash and Elasticsearch
• Experienced in scripting, tooling, automation, and Infrastructure as Code (IaC) frameworks, configuration management in Ansible or Terraform a bonus
• Quick to spot opportunities and new capabilities in technologies, continually improving processes and deployment models
• A champion of automate everything, document everything
• Able to see the bigger picture and delivering incrementally towards that
• A team player, organised, with a safe pair of hands
• Comfortable interacting with mixed audiences of Support, Product Delivery and Platform Engineering
• A champion of robustness, consistency and security
• Has critical thinking skills, a delivery-oriented attitude, with an attention to detail
• Minimum 3+ years’ building, deploying and maintaining production web services

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!