The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

What you’ll do

You will undertake a variety of roles to support the Projects team. This includes consulting with customers to ensure product data and configuration and processes are in place prior to project delivery, project managing small scale projects and ensuring all stakeholders are kept regularly informed of progress through a range of communication methods.

Who you are

• Experience of working in a customer facing role.
• Experience of producing accurate and clear project documentation.
• Strong communication and presentation skills.
• Experience of multi-tasking.
• Demonstrates a positive and confident approach to supporting business change.
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable Knowledge

• Zonal Aztec product knowledge.
• Prince2 Qualification.

What we value

About Zonal

* This is a hybrid opportunity that requires work 3 days a week from our Edinburgh office*

The Zonal group are one of the UK’s largest technology providers to the hospitality industry, employing over 660 people and with annual revenues of over £62M. The group has grown its turnover 500% through organic growth and acquisition over the past 8 years and has an exciting and realistic growth expectation for the future.

Our products are used by over 16,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express  and All Bar One.

We provide our customers with the solutions they need to make their business a success.

We are looking for a dynamic Programme Manager experienced in delivering Software/Digital/IT programmes of work, who shares our passion for driving innovation. We are going on an exciting journey, and we need more like-minded travellers to help us get there!

About the role:

We are seeking a highly organised and experienced Programme Manager to oversee the successful planning, execution, and delivery of complex software projects for our customers (internal and external).

As a Programme Manager, you will be responsible for mentoring Project Managers, managing resources, and ensuring that all deliverables are completed within the defined scope, budget, and timeline.

Your exceptional leadership skills and ability to collaborate with cross-functional teams will be crucial in driving the success of the programme.

What you’ll do:

· Programme Planning: Collaborate with stakeholders to define programme objectives, scope, and success criteria to produce a clearly defined programme plan with clear milestones and dependencies.

· Project Planning: Collaborate with project managers to develop detailed project plans, outlining tasks, timelines, resources, and dependencies to ensure successful delivery of the programme.

· Programme Execution: Lead and motivate cross-functional teams to execute programme plans effectively, working with both internal and external parties. Monitor and track progress, ensuring adherence to programme milestones and deliverables. Address any issues or roadblocks promptly to keep the programme on track.

· Programme Reporting: Measure and report against programme metrics and key performance indicators. Develop a portfolio dashboard to provide a high-level overview of programme status, and a deep dive into specific elements (e.g. tasks, milestones, budget, and resourcing) to inform decision-making

· Resource Management: Working with the Product and Delivery heads to identify and allocate resources required for programme implementation. Coordinate with relevant departments to ensure appropriate resource availability throughout the programme lifecycle.

· Stakeholder Communication: Establish effective communication channels to provide regular updates to stakeholders regarding programme status, risks, and mitigation strategies. Facilitate productive meetings and presentations to align stakeholders on programme goals and progress.

· Risk & Issue Management: Identify potential risks and Issues and develop proactive mitigation plans. Regularly assess programme risks and implement necessary adjustments to minimize their impact. Escalate critical issues to senior management as required.

· Team Collaboration: Foster collaboration within the project management team and wider teams so that interdependencies are identified early and planned ensuring smooth programme delivery.

· Change Management & Control: Assess the impact of changes including scope within the programme and effectively communicate them to relevant stakeholders. Develop change management strategies to mitigate resistance and ensure smooth programme implementation.

· Lessons Learned: Facilitate programme reviews and post-mortem analyses to identify areas for improvement and implement lessons learned in future programmes.

About you:

You will have a background working within Software or hardware product companies. You will be used to working with a high degree of autonomy. You will be an effective communicator and a great negotiator who thrives under pressure.

You will be the champion that pulls all of the teams and moving parts together to successfully deliver the programme.

We understand not everyone may tick all the essential boxes; however, we strongly encourage you to apply if you can demonstrate how, you would deliver the fundamentals of the role.

Must Have’s:

· Proven experience as a Programme Manager or in a similar role, managing large-scale programmes from initiation to completion.

· Proven experience in delivering Software /Digital/IT programmes of work.

· Exceptional leadership and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders (from junior to board level)

· Demonstrated ability to work in a date-driven, ambiguous, and rapidly changing environment while prioritising and managing multiple responsibilities.

· Experienced in measuring and reporting against programme metrics and key performance indicators. Including milestones, budget, and resourcing to inform decision-making.

· Extensive knowledge of project & programme management principles and practices and their application in medium to large organisations

· Excel at working with and communicating effectively with customers, third party providers and partners to deliver programme outcomes.

· Expertise in techniques for planning, monitoring, and controlling programmes.

· An aspiration for planning excellence, using knowledge sharing to learn from each other.

· The ability to see errors and mistakes as an opportunity to learn and improve.

· A holistic approach to a programme, the plans you develop and the views of your colleagues.

· The desire and ability to proactively communicate in an inclusive way.

Nice to Have’s:

· Experience as a leader and mentor for project teams in a matrixed environment

· Experience working within the hospitality industry.

· Experience working within a PMO.

· Experience in Agile programme Management approach

· Knowledge of change management principles

· Experienced working with Software delivery tools and reporting from them such as Azure Dev Ops or Jira.

· University level education or professional qualifications gained through industry.

· A background in software and/or product development

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Job role

• Working across teams to contribute to continuous improvement.
• Being a champion of the customer, understanding their project objectives and constantly working to allow Zonal to exceed customer expectations.
• Drive collaboration to set a path for the successful delivery projects.
• Ensure benefits and objectives are fully identified within the business case and that these are fully met from the implementation of the change.
• Update the relevant parties on progress to date within project phase, highlighting any deviance to plan and detailing any risk and issues with delivery with appropriate mitigations

• Provide weekly/ad hoc reports and briefings on the status of all live and forecasted customer projects to all relevant parties including updating the company RAG Report.
• Ensure projects are formally closed and subsequently reviewed, with lessons learned captured and appropriate action taken.
• Lead the handover process to ensure all required details and documentation is collated and understood prior to customer implementation and distributed to relevant parties.

• Ensure that project resource plans are up to date and meet project needs, with tasks assigned appropriately to project personnel.

• Strong experience within the technology sector
• Proven experience of Project Management or Prince2.
• Proven experience of process mapping, process or business improvement.
• Experience of working in a customer facing role.
• Experience of producing accurate and clear project documentation.
• Strong communication and presentation skills.
• Experience of multi-tasking.
• Demonstrates a positive and confident approach to supporting business change.
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

• Zonal Aztec product knowledge.
• Prince2 Qualification.

What you’ll do

• Assess production and field failures, recommend corrective actions.
• Diagnose and repair EPoS systems and control boards to component level (SMT & PTH) for new build and field returns.  Recommend material return to supplier, reworking, or write-off when in-house repair is not possible.
• Assist in the achievement of operations schedule by providing product and/or training support services as required.
• Assist in the implementation of solutions that improve operational performance at any level or area within company.
• Operate within all operations processes (including Local Work Instructions) such that daily activities are clear and consistent.
• Work within Cross-functional teams to assist in the development of new modules and products.
• Comply with the requirements of Health and Safety policies and work procedures.
• Maintain a clean, tidy, and safe working environment.
• Maintain Access database used for Field and Production data collection

Support Coordinator

Are you our missing ingredient?

What you’ll do

• Working alongside the JDW Account Manager and Client Services Analyst to monitor and deliver the agreed Service Level Agreement.
• Supporting the JDW Account Manager in the day-to-day management of the JDW account whilst working alongside other Zonal departments. This will include customer satisfaction, account profitability, account planning, complaint management and escalation in relation to any projects/tasks under the control of the JDW Account Manager. All Service/support related complaints and escalation are the responsibility of the JDW Client Service Analyst.
• Understanding JDW’s business profile and requirements to ensure that both JDW and Zonal achieve common goals.
• Clear and effective communication to all JDW departments that have Zonal dependencies.
• Building key relationships with relevant 3rd party suppliers and external companies/contacts.  Excellent communication and correspondence skills are essential.
• Assisting the JDW Account Manager in the management and delivery of all projects assigned to the JDW Account Manager and ensuring that these are completed to the required standard, timescales and budgets. This will include working closely with all relevant JDW and Zonal departments including Helpcentre, Engineering, Planned Work, R&D and Project Support to ensure that implementations of all Zonal EPoS and Kitchen Management Systems forming part of high-profile projects such as new openings and refurbishments are successful.
• Maintaining a high level of visibility of all JDW projects that are under the control of other Zonal departments/personnel. This includes the Current Aztec upgrade project.
• Regularly updating internal Zonal departments with any changes being made by JDW to update current processes and work practices.
• Accurately completing reports and documentation to the required standard and timeframe.
• Attending any relevant internal company meetings when requested.

Who you are

• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to JDW needs and exceeds expectations wherever possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

 ​

We are very much a family company not just in name. Zonal people work together and look out for each other. Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems.  Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​

What you’ll do

• Support our product and Software Development Managers in prioritisation, scoping and leading delivery of product features in the exciting world of Future State Architecture
• Work as part of our development team to enhance scalability, performance, maintainability, configurability and usability
• Support, mentor, and coach other members of the team
• Be involved in the entire life-cycle of features, including idea creation, deployment, and longer term updates and enhancements
• Work on a wide variety of different challenges across the product and codebase

Who you are

• You have been leading developers for at least a year
• You have experience liaising with stakeholders in areas such as product, UX, devops, architecture and more
• You can translate difficult business requirements into software designs your team can understand and implement
• You are a role model, possess a positive attitude and inspire others to do their best
• You will be passionate about creating a product you can be proud of
• You are familiar with security best practices applied to web and backend applications
• Great at asking awkward questions, kindly
• Motivated by learning new things and using those to make a positive difference
• Comfortable challenging and raising issues at any level
• Knowledgeable about a range of technologies, and quick to learn others
• Able to zero-in on bugs without looking at the code, based on your experience and intuition
• Able to consider the broader impact of your design and coding decisions and those of others
• Great at breaking down big tasks into small chunks, solving tricky problems and tackling risks
• Used to working with agile development teams on large software products
• Ability to lead a team both remotely and office based.

• React Native  experience
• Unit testing experience
• Version control with Git
• Knowledge of APIs (Restful APIs, OpenAPI specs, ...)
• Container technology experience (Docker, docker-compose, ...)
• Experience with one cloud provider (AWS, Azure, Google, ...)
• Database experience
• Experience with messaging technology (RabbitMQ, ServiceBus, ...)

• Knowledge of EPOS systems/hospitality industry.
• Native mobile development (iOS, Android)
• Experience working within Agile/scrum environments.
• Knowledge of TFS/Azure DevOps.
• Full stack development experience

* THIS IS A FULLY REMOTE OPPORTUNITY FOR UK BASED CANDIDATES WITH AGREED VISITIS TO BRISTOL/CARDIFF SITES*

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s best known pubs, restaurants and hotels? From essential systems like PMS and EPoS, CRM to table bookings, loyalty, stock control, recipe management and BI Reporting giving business critical insights and control – our tech includes everything an hotel operator needs to run their business.
Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems will feel at home at Zonal. We are very much a family company, and not just in name; Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment that supports everyone to achieve their best.
Our customer obsession shapes our product roadmap, and we bring passion for our customers and dedication towards innovation to the everyday. 

What you’ll do

This role sits within the Technology Team, working alongside talented Software and Test Engineers to improve and maintain our Property Management System (PMS) – a critical Software as a Service (SaaS) platform powering our hotelier customers core businesses.
 

Using PHP you will work on the PMS core in our legacy Laravel framework, with newer microservices utilising Laravel/Lumen/Octane.  You will also be involved in our increasing use of serverless code through AWS Lambda (currently node.js), our core database MySQL (AWS Aurora),  NoSQL MongoDB as well as Redis.

Some upcoming goals for the team are to:

• Complete the migration of our old stack into new microservices, exposing more functionality to customers via APIs
• Rearchitect our user permission matrix to add more flexibility and granularity
• Enhance payment options by adding new gateways and support for smart methods such as Apple Pay
• Increase the functional coverage of our test automation within Cypress

Who you are

You will have a background in software development, having spent at least 2-3 years of your career as a member of a product engineering, deployment and/or platform delivery team.  You will already have  PHP and SQL experience, ideally in a Cloud environment.

Core skills and experience

• Great hands-on skills with PHP, ideally including Laravel framework (we are moving to Laravel Octane), writing good, well-structured and maintainable code
• Confident with SQL databases, ideally MySQL
• Some understanding of OO techniques, and modern software design patterns such as DRY, SOLID principles and message queues and APIs
• Some experience with versioning control systems such as Git
• Some experience of delivery to functional and non-functional requirements
• Some experience building, deploying and maintaining production services
• Excellent analytical and problem solving skills
• Comfortable with Linux
• A team player that enjoys influencing change and leading areas of their technical expertise.
• Comfortable interacting with mixed audiences of Support, Development/Engineering and Test

What we value

Teamwork, Innovation and Professionalism are the values we believe make us the company we are, and you should be able to demonstrate a genuine passion and aptitude for technology.  We are proud of our ‘geek’ credentials, and we value the ability to quickly learn more than a perfectly aligned current skill-set.

As a team we strive to be quick to spot opportunities and new capabilities in technologies, continually improving processes, design patterns and architectures.  We don’t get everything right, but we learn from our mistakes.

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

We are very much a family company not just in name. Zonal people work together and look out for each other. Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​

What you’ll do

• Through your teams continually deliver products, or projects, using the appropriate agile project management methodology 
• It will be your responsibility to ensure the team performs to its optimum capability while maintaining good practice and achieving a high level of quality and low team turnover.  You will own the continual improvement plan for the team. 
• Lead the collaborative, dynamic planning process across all your teams – prioritising the work that needs to be done against the capacity and capability of the team within each Planning Cycle.  This will include both technical and non-technical backlogs. 
• Continually report on progress of planning cycles using appropriate Agile KPIs such as Release Burndown charts, Cumulative Flow and Lead Time analysis feeding this information into continual improvement plans for the team. 
• Manage dependencies both within and across domain areas of our Product Suite where requirements being implemented “cross boundaries” between individual product areas. 
• Ensure Architects and Tech Leads effectively shape requirements to the right level to enable the team to be clear on and architectural and technical considerations. 
• Facilitate the inclusion of wider Zonal stakeholder requirements into the technical backlogs with your teams, for example Zonal Security and Zonal Technical Services. 
• You will enable and foster a culture of innovation and professionalism within the team where there is clear ownership and accountability, and where individuals take pride in their deliverables and creating a positive customer impact. 

• We would like you to actively participate in the Product Delivery community, sharing and re-applying skills and knowledge and bringing in best practice. 
• You will work with your teams and the Product Management function to help define the sprint roadmaps ensuring that delivery timescales are achievable, realistic, and commercially viable. 
• Ensure your teams can provide the necessary support, in and out of hours, to our customers. Drive improvements in this support. 
• You will be expected build a technology function where teams and products are loosely coupled but tightly aligned: We don’t want tight dependencies between products as that makes delivery more complicated, but we do need all products improving the overall solution and heading in the same direction 
• Given your expertise we will ask you to ensure a balance between consistency and flexibility: teams need freedom when it comes to process and technology choices, but when appropriate it must be consistent between teams. 

Who you are

• As a natural, confident, and clear communicator you will have experience liaising with technical and non-technical teams and across organisational boundaries.   
• You will bring exception organisational skills to bear along with previous experience of line managing to deliver through others. 
• You will be experienced in communicating with support staff, delivery team members and C-Level executives and know how to tailor your communications to the audience.  
• You will be motivated by getting things done, and getting them done in the right way, first time; you are laser focussed on achieving the best outcome.   

• You will have experience of rapid business changes and be able to keep your team motivated, energised and on track through these periods. 
• Using your communication skills, you will keep key stakeholders aware of progress against plans and help mitigate risks. You will understand that the identification of risks and issues is not enough – when escalating you will provide recommendations and solutions. 
• Being accountable for delivery of multiple projects and those factors which make delivery successful or unsuccessful, you will use this knowledge to ensure positive outcome and build a track record of delivering software releases on time and within budget 
• Ability to work closely with other key functions which may include Product Management, Infrastructure teams, DevOps team to enable delivery. 
• Have a proven track record of successful delivery through agile development teams and a clear understanding of Agile principles and techniques