Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.

What you’ll do
Working within a team of cross functional software engineers the Product Owner will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams.

Taking business and customer needs into consideration the Product Owner will create user stories and work items for the team to implement, working closely with business stakeholders and partners the Product Owner will tailor requirements and specification to meet the need of the target audience.

The Product Owner will be able to analyse systems to help tease out the detail required for the changes that need implemented.

Main Duties & Responsibilities

• Contribute to and implement the product strategy and related commercial business cases.
• Following Lean and Agile principles, the Product Owner will work closely with all aspects of the business to understand the requirements of the software to solve problems
• Evaluate client requests, end user insights, industry drivers, and competitor capabilities to identify enhancements
• Write features/ user stories to implement the product strategy, enhancements and customer requests
• Drive the process of analysis and estimation within the Software Delivery team to provide a plan
• Evaluate regulatory changes to determine how they should be accommodated
• Manage product roadmap priorities to ensure development work is prioritised
• Collaborate with Sales and industry consultants on sales initiatives
• Collaborate with Marketing to effectively communicate value of product and overall solution
• Working effectively with senior leaders and functional teams to ensure success of their Product.

Who you are

• You will have excellent analysis and problem-solving skills to understand the ecosystem and how each system is integrated to inform the user stories and provide detail that is required.  You may have started as a systems analyst, or a busines analyst with technical understanding, though no development experience is needed. 
• You may have had hospitality experience and using Software similar to that of Zonal’s.
• You may have owned a Product before and been able to feed into roadmaps assessing relative priority.
• You will have worked in an environment with Software as a Service products.
• You will have excellent project management skills with the ability to operate independently within prescribed guidelines
• A “can do / will do” attitude focused on timely results
• Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating through conflict
• Ability to multi-task, balancing the customer, product strategy and technical priorities required to deliver competitive products
• Hands on approach to the role with the ability to contribute to team projects whilst taking personal responsibility for their success
• The successful candidate will possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they work so that they can help deliver change to the necessary components
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.   

We are looking for a Field Service Engineer based in either Poole, Bournemouth or Southampton.

What you’ll do
Install and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.
Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals.

Responsibilities will involve:-

• Carry out site surveys to assess and plan requirements for safe installation. 
• Liaise with on-site contractors to agree requirements.  
• Installation, testing and configuration of all parts of Zonal’s EPoS systems, including structured cabling, according to Company standards and procedures.
• Planned and regular maintenance of all on-site equipment.
• Provide site with any additional information or training. 
• Advise users on basic operation of equipment.  Daily liaison with the Engineering Scheduler.  Close calls with the Engineering Scheduler as soon as these are completed.  
• Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
• Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair.
• Carry out programme upgrades on site.
• Carry out Data copies if required to preserve critical data.
• Liaise with the R&D department during product trials: report any problems that occur during installation, usage or removal to ensure which require further attention.
• Full and detailed completion of all appropriate paperwork.
• Present a positive Company image.
• Provide a timely, polite and efficient service.
• Provide on-call cover on evenings and weekends on a rotational basis.
• Ensuring the delivery of product features into product releases at the required level of quality
• Pro-actively participating in the full development lifecycle
• Monitoring and reporting on the production usage of the product to help identify areas of weakness/risk
• Championing expertise to ensure quality of product throughout all stages of the development lifecycle

Who you are
Essential:-

• Minimum 18 months experience in a field based customer service engineering role, ideally in the hospitality/leisure industry.
• Background knowledge in computer hardware (pc's, IP networks and WIFI)
• The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully. 
• Clean driving licence is essential.
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.  
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable:-

• EPoS background
• Experience of maintaining and installing EPoS equipment
• 3 years or more experience in a field based customer service engineering role, ideally within the hospitality/leisure industry

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.   

We are looking for a Field Service Engineer based in either Preston, Lancaster, Blackburn or St Helens.

What you’ll do
Install and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.
Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals.

Responsibilities will involve:-

• Carry out site surveys to assess and plan requirements for safe installation. 
• Liaise with on-site contractors to agree requirements.  
• Installation, testing and configuration of all parts of Zonal’s EPoS systems, including structured cabling, according to Company standards and procedures.
• Planned and regular maintenance of all on-site equipment.
• Provide site with any additional information or training. 
• Advise users on basic operation of equipment.  Daily liaison with the Engineering Scheduler.  Close calls with the Engineering Scheduler as soon as these are completed.  
• Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
• Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair.
• Carry out programme upgrades on site.
• Carry out Data copies if required to preserve critical data.
• Liaise with the R&D department during product trials: report any problems that occur during installation, usage or removal to ensure which require further attention.
• Full and detailed completion of all appropriate paperwork.
• Present a positive Company image.
• Provide a timely, polite and efficient service.
• Provide on-call cover on evenings and weekends on a rotational basis.
• Ensuring the delivery of product features into product releases at the required level of quality
• Pro-actively participating in the full development lifecycle
• Monitoring and reporting on the production usage of the product to help identify areas of weakness/risk
• Championing expertise to ensure quality of product throughout all stages of the development lifecycle

Who you are
Essential:-

• Minimum 18 months experience in a field based customer service engineering role, ideally in the hospitality/leisure industry.
• Background knowledge in computer hardware (pc's, IP networks and WIFI)
• The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully. 
• Clean driving licence is essential.
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.  
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable:-

• EPoS background
• Experience of maintaining and installing EPoS equipment
• 3 years or more experience in a field based customer service engineering role, ideally within the hospitality/leisure industry

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.   

What you’ll do
Our Account Managers are key in developing a true business partnership, providing key liaison between Zonal and our clients. You will be required to have a full understanding of the Clients business requirements/objectives with strong relationships throughout the Clients organisation and proactively recognise and develop opportunities for increased revenue.

Account Managers working closely with other Zonal departments, is an integral part of the process for ensuring that the agreed level of service and communication supplied to the client by Zonal is maintained.

Our Account Managers are field based, and this role will require flexibility in working hours including overnight, where appropriate, and extensive travel.  The geographical region for this position can be either the Midlands or South England.

Key Skills & Responsibilities

• Develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments.
• Focusing on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved.
• To intimately understand the client’s business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities.
• To be technically competent and up to date with the Zonal product portfolio and practices as well as our competitors.
• To champion the client inside Zonal; to act as a catalyst for client’s sales requirements and overall business and market demand.
• Proactively recognising opportunities for additional revenue/sales and taking steps to ensure their success.
• Provide proactive problem-solving skills to the client with respect to Zonal products and services.
• Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats.
• Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts.
• Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them.
• Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets.
• Maintaining a high level of visibility and ownership of activities within the client account.
• Regularly updating internal Zonal departments with any relevant changes made by the client.
• Reviewing the account plans on a regular basis to ensure that they are accurate, factual, and achievable.
• Accurately completing reports and documentation to the required standard and timeframe.
• Working alongside Zonal finance department to manage the credit account and escalate any issues.
• Attending any relevant internal company meetings when requested.

Who You Are

• Have a strong record of managing & developing customer relationships ideally in a Business Partner role, within hospitality, retail &/or IT sectors.
• Project management experience - ideally within an IT service environment.
• Exceptional standards of customer care.
• Good understanding of general IT concepts and confident in communicating with technical experts.
• Good awareness of latest technology and current trends within the hospitality industry.
• Clean driving licence.
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service: understands and responds to customer needs (internal and external) and exceeds expectations.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.
• Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Opportunity creation, negotiation and closing to ensure revenue targets are achieved.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude, and ensuring quality is built into work.

 

 

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.   

What you’ll do
Working within a team of cross functional software engineers, you will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams.

Taking business and customer needs into consideration, alongside the Product owner you will help define and create features and user stories for the team to implement. You will work closely with business stakeholders and partners to ensure we understand the customer problem and work with the development team to ensure the solutions we develop address those needs.

As a Business Analyst you will be able to analyse systems and business processes to help tease out the detail required for the changes that need implemented.

Main Duties & Responsibilities:

• Working with the delivery team and stakeholders to define, document and split features and user stories.
• Understand the customer problem and scope of work to ensure we are delivering high quality high value features to our customer without un-needed scope creep.
• Become an expert in your product area and the go to contact for stakeholders and other teams.
• Contribute to and implement the product strategy and related commercial business cases.
• Undertake Business Analysis tasks to the required level of detail to support commercial business cases and their Software development team.
• Following Lean and Agile principles you will work closely with the delivery team and across the business.
• Evaluate client requests, end user insights, industry drivers, and competitor capabilities to identify enhancements.
• Evaluate regulatory changes to determine how they should be accommodated.
• Manage product roadmap priorities to ensure development work is prioritised.
• Collaborate with Sales and industry consultants on RFPs and sales initiatives.
• Collaborate with Marketing to effectively communicate value of product and overall solution.
• Working effectively with senior leaders and functional teams to ensure success of their Product.

 

Who you are

• You will enjoy a fast-paced development environment where you can utilise your previous experience building software.
• You will have worked in an environment with Software as a Service products and those in the cloud.
• You will have excellent analysis skills to understand the business processes and how each system is integrated to inform the user stories and provide detail that is required
• Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating through conflict
• Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they work so that they can help deliver change to the necessary components.
• Ability to multi-task, balancing the customer, product strategy and technical priorities required to deliver a competitive product.

Additionally, the following skill areas would be advantageous:

• Knowledge of EPOS systems/hospitality industry.
• Delphi programming.
• Experience working within Agile/scrum environments.
• Understanding of APIs.

 

 
 

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.

What you’ll do
This role sits within the Technical Operations team. Our teams provide both internal business service as part of the IT structure, as well as a suite of SaaS, distributed systems and integrations which help our customers run their business-critical services, providing their customers with industry leading hospitality technology products. 

You’ll lead a team that aims to drive operational excellence and customer focus into the operations of our Corporate IT and Production Operations teams.

As Head of Technical Support and Delivery, you’ll bring your expertise in defining, managing and reporting the standards and best practices for providing exceptional support and delivery to our internal and external stakeholders.

There is a significant programme of change running within Zonal which stretches across our internal business systems, our hosted systems and into our future products.

You will:

• Bring extensive knowledge of all aspects of IT infrastructure management and monitoring across Azure Cloud and on-prem DC’s and corporate estates.
• Be accountable for the implementation, maturation, and continuous improvement of service desk processes and technologies across the internal corporate, on-prem, and cloud SaaS environments.
• Bring significant leadership and management experience in an environment of growth  able to lead by example and provide clear direction of what is expected to deliver departmental objectives.
• Bring exceptional communication  and collaboration skills and be able to operate effectively in a very fast moving and complex environment.
• Provide and communicate inspiration and clear direction for the team which is in line with the organisation’s goals, mission and values.
• Bring experience managing the performance of your team using measurable and attainable KPI’s, regular communication, encouragement, and driving towards exceptional results.

Who you are

• You will have had a background in building and leading an operational support organisation within a large technology organisation. You are comfortable working with all levels of the organisation from junior technical to C-level.
• Exceptional leadership and communication skills
• Drive to deliver exceptional customer service
• Precise attention to detail
• A team player, organised, with a safe pair of hands
• Demonstratable experience delivering operational excellence in a technology organisation
• Extensive experience of working with third party vendors and suppliers

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.   

What you’ll do
As the Head of Marketing, you will work alongside the Group Marketing Director to develop and execute the marketing strategy and integrated campaigns in support of our strategic growth objectives.  You thrive in developing networks and building strong relationships internally and across our supplier and partner network.

As a seasoned brand and communications native, you live and breathe all things brand and content. A natural and talented communicator, you can make even the dullest copy come to life. You will be an ambassador and guardian of the Zonal brand, and together with our agencies you will develop an external communications strategy to drive brand awareness and engagement, as well as sales enquiries, through social media, press releases, features, and other content. 

As the owner of our events strategy, you will own and manage our events calendar and brand presence, including the design and build of our stands at renowned exhibitions like the Hospitality Tech Expo and the Independent Hotel Show.  Your stellar organisation and project management skills will ensure our brand does not go unnoticed. 

Main duties & responsibilities:

• Oversee the creation, alignment, and execution of the growth-driving marketing plans targeted at key personas and sectors to ensure they meet objectives for net new revenue and into our existing customer base to drive cross-sell and up-sell revenue
• Lead a team of 2 marketers to create impactful, relevant and integrated campaigns using a blend of marketing channels
• Determine customer value propositions through market insight and ensure marketing campaigns utilise appropriate customer value propositions and customer/prospect segmentation practices to maximise campaign engagement, effectiveness, brand awareness and lead generation
• Be the custodian of the Zonal brand, managing all aspects of brand governance and consistency across the Zonal Group
• Manage our PR and media function to develop external communications to drive brand awareness and engagement through social media, press releases, features and other content
• Own and manage our brand presence at industry events
• Build and develop sustainable relationships with strategic and commercial partners, manage memberships and suppliers across the industry 
• You will manage the publication and promotion of our quarterly research and pounce on areas that you know will make our brand shine. 

Who you are
A born multi-tasker, you will thrive in a creative and varied environment where you enjoy building our messaging, driving high-performing campaigns and developing relationships across our networks.

Technical/Professional Qualifications and Experience:

• A degree or equivalent in Marketing or similar is highly desirable
• At least 8 years of multi-channel marketing experience from PR, brand governance, through to integrated campaign management and execution.  
• Excellent copywriter with a flair for the creative
• Experience managing large events and exhibitions
• Agency & supplier management
• Budget experience
• Proven ability to work with cross-functional teams, Product teams, Sales and other key stakeholders to build and execute a campaign strategy

Additionally, the following would be advantageous:

• Experience working within the hospitality and/or tech industry
• Experience working with tools like HubSpot, Canva and Runway