The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, Greene King, Harvester and Butlins. 
                                           
We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, or our Innovation Centre in Abingdon.

 

What you’ll do

Working within a team of cross functional software engineers the Product Owner will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams.

Taking business and customer needs into consideration the Product Owner will create user stories and work items for the team to implement, working closely with business stakeholders and partners the Product Owner will tailor requirements and specification to meet the need of the target audience. 

The Product Owner will be able to analyse systems to help tease out the detail required for the changes that need implemented. 

 

Main Duties & Responsibilities

• Contribute to and implement the product strategy and related commercial business cases.
• Following Lean and Agile principles, the Product Owner will work closely with all aspects of the business to understand the requirements of the software to solve problems
• Evaluate client requests, end user insights, industry drivers, and competitor capabilities to identify enhancements
• Write features/ user stories to implement the product strategy, enhancements and customer requests
• Drive the process of analysis and estimation within the Software Delivery team to provide a plan
• Evaluate regulatory changes to determine how they should be accommodated
• Manage product roadmap priorities to ensure development work is prioritised
• Collaborate with Sales and industry consultants on sales initiatives
• Collaborate with Marketing to effectively communicate value of product and overall solution
• Working effectively with senior leaders and functional teams to ensure success of their Product.

Who you are

You will have excellent analysis and problem-solving skills to understand the ecosystem and how each system is integrated to inform the user stories and provide detail that is required.  You may have started as a systems analyst, or a busines analyst with technical understanding, though no development experience is needed.  

 

• You may have had hospitality experience and using Software similar to that of Zonal’s.
• You may have owned a Product before and been able to feed into roadmaps assessing relative priority.
• You will have worked in an environment with Software as a Service products.
• You will have excellent project management skills with the ability to operate independently within prescribed guidelines
• A “can do / will do” attitude focused on timely results
• Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating through conflict
• Ability to multi-task, balancing the customer, product strategy and technical priorities required to deliver competitive products
• Hands on approach to the role with the ability to contribute to team projects whilst taking personal responsibility for their success
• The successful candidate will possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they work so that they can help deliver change to the necessary components
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

About Zonal

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands base in Stafford, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, Greene King, Harvester and Butlins.

We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our head office in Edinburgh, our office in Staffordshire, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

Our Account Managers are key in developing a true business partnership, providing key liaison between Zonal and our clients.
                                         
You will be required to have a full understanding of the Clients business requirements/objectives with strong relationships throughout the Clients organisation and proactively recognise and develop opportunities for increased revenue.

Account Managers working closely with other Zonal departments, is an integral part of the process for ensuring that the agreed level of service and communication supplied to the client by Zonal is maintained.

Our Account Managers are field based, and this role will require flexibility in working hours including overnight, where appropriate, and extensive travel.  The geographical region for this position can be either the Midlands or South England.

Key Skills & Responsibilities
 

• Develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments.
• Focusing on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved.
• To intimately understand the client’s business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities.
• To be technically competent and up to date with the Zonal product portfolio and practices as well as our competitors.
• To champion the client inside Zonal; to act as a catalyst for client’s sales requirements and overall business and market demand.
• Proactively recognising opportunities for additional revenue/sales and taking steps to ensure their success.
• Provide proactive problem-solving skills to the client with respect to Zonal products and services.
• Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats.
• Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts. 
• Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them.
• Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets.
• Maintaining a high level of visibility and ownership of activities within the client account.
• Regularly updating internal Zonal departments with any relevant changes made by the client.
• Reviewing the account plans on a regular basis to ensure that they are accurate, factual, and achievable.
• Accurately completing reports and documentation to the required standard and timeframe.
• Working alongside Zonal finance department to manage the credit account and escalate any issues.
• Attending any relevant internal company meetings when requested.

Who You Are

• Have a strong record of managing & developing customer relationships ideally in a Business Partner role, within hospitality, retail &/or IT sectors.
• Project management experience - ideally within an IT service environment.
• Exceptional standards of customer care.
• Good understanding of general IT concepts and confident in communicating with technical experts.
• Good awareness of latest technology and current trends within the hospitality industry.
• Clean driving licence.
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service: understands and responds to customer needs (internal and external) and exceeds expectations.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.
• Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Opportunity creation, negotiation and closing to ensure revenue targets are achieved.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude, and ensuring quality is built into work.

What we value
Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

 

The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, Greene King, Harvester and Butlins. 
                                           
We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, or our Innovation Centre in Abingdon.

What you’ll do

Install and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.

Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals.

Responsibilities will involve:-

• Carry out site surveys to assess and plan requirements for safe installation. 
• Liaise with on-site contractors to agree requirements.  
• Installation, testing and configuration of all parts of Zonal’s EPoS systems, including structured cabling, according to Company standards and procedures.
• Planned and regular maintenance of all on-site equipment.
• Provide site with any additional information or training. 
• Advise users on basic operation of equipment.  Daily liaison with the Engineering Scheduler.  Close calls with the Engineering Scheduler as soon as these are completed.  
• Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
• Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair.
• Carry out programme upgrades on site.
• Carry out Data copies if required to preserve critical data.
• Liaise with the R&D department during product trials: report any problems that occur during installation, usage or removal to ensure which require further attention.
• Full and detailed completion of all appropriate paperwork.
• Present a positive Company image.
• Provide a timely, polite and efficient service.
• Provide on-call cover on evenings and weekends on a rotational basis.
• Ensuring the delivery of product features into product releases at the required level of quality
• Pro-actively participating in the full development lifecycle
• Monitoring and reporting on the production usage of the product to help identify areas of weakness/risk
• Championing expertise to ensure quality of product throughout all stages of the development lifecycle

Who you are

Essential:-

• Minimum 18 months experience in a field based customer service engineering role, ideally in the hospitality/leisure industry.
• Background knowledge in computer hardware (pc's, IP networks and WIFI)
• The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully. 
• Clean driving licence is essential.
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.  
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable:-

• EPoS background
• Experience of maintaining and installing EPoS equipment
• 3 years or more experience in a field based customer service engineering role, ideally within the hospitality/leisure industry

We are going on an exciting journey and we need more like-minded travellers to help us get there!
If this sounds like you then we would love to hear from you!
 

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.
 

The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, Greene King, Harvester and Butlins. 
                                           
We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, or our Innovation Centre in Abingdon.
 

What you’ll do

Install and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.

Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals.

Responsibilities will involve:-

• Carry out site surveys to assess and plan requirements for safe installation. 
• Liaise with on-site contractors to agree requirements.  
• Installation, testing and configuration of all parts of Zonal’s EPoS systems, including structured cabling, according to Company standards and procedures.
• Planned and regular maintenance of all on-site equipment.
• Provide site with any additional information or training. 
• Advise users on basic operation of equipment.  Daily liaison with the Engineering Scheduler.  Close calls with the Engineering Scheduler as soon as these are completed.  
• Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
• Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair.
• Carry out programme upgrades on site.
• Carry out Data copies if required to preserve critical data.
• Liaise with the R&D department during product trials: report any problems that occur during installation, usage or removal to ensure which require further attention.
• Full and detailed completion of all appropriate paperwork.
• Present a positive Company image.
• Provide a timely, polite and efficient service.
• Provide on-call cover on evenings and weekends on a rotational basis.
• Ensuring the delivery of product features into product releases at the required level of quality
• Pro-actively participating in the full development lifecycle
• Monitoring and reporting on the production usage of the product to help identify areas of weakness/risk
• Championing expertise to ensure quality of product throughout all stages of the development lifecycle

Who you are

Essential:-

• Minimum 18 months experience in a field based customer service engineering role, ideally in the hospitality/leisure industry.
• Background knowledge in computer hardware (pc's, IP networks and WIFI)
• The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully. 
• Clean driving licence is essential.
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.  
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable:-

• EPoS background
• Experience of maintaining and installing EPoS equipment
• 3 years or more experience in a field based customer service engineering role, ideally within the hospitality/leisure industry

We are going on an exciting journey and we need more like-minded travellers to help us get there!
If this sounds like you then we would love to hear from you!
 

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.