The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, Greene King, Harvester and Butlins. 
                                           
We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our head office in Edinburgh. 

What we value:
Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. We are very much a family company not just in name. Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.


What you’ll do:
Diagnose, repair and upgrade Zonal and third party hardware service parts.  Provide technical support and product debug expertise to Repair Centre and Production team to ensure the key measures of Service levels, Quality, Output & Cost Objectives are achieved.

This role will be based at our Manufacturing Division in Livingston. The position involves interaction with other company departments, suppliers and all Zonal associate companies. Your hours of work will be Monday to Friday 8.30am to 4.30pm.

Main Duties & Responsibilities:
•    Ensure all faulty parts logged on SNOW are collected and returned from customer sites
•    Ensure repair work is carried out in timely fashion to maintain Repair Centre stocks
•    Maintain accurate part tracking records on SNOW for all parts moved between Repair Centre -> Field Engineers -> Customer sites
•    Control Maintenance PC stock movements, ensure adequate stock of working PC’s is available
•    Promote positive working relationships with Repair Centre customers
•    Maintain a clean and safe working environment in Repair Centre.
•    Maintain full details on every part quoted to allow Account Managers to submit fully detailed invoices
•    Retain every quoted part for specified time period prior to its safe disposal
•    Reduce or remove non added-value work activities
•    Promote Health and Safety and WEEE considerations within Logistics Centre and ensure all staff are adequately trained and supervised in this area.

Skills, Knowledge & Experience:
•    Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
•    Customer service: understands and responds to customer needs (internal and external) and exceeds expectations where possible.
•    The ideal candidate will have at least 3 years’ experience gained in a similar role within a manufacturing/electronics environment. (desirable)
•    Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
•    Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
•    Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.