Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.   

What you’ll do
Working within a team of cross functional software engineers, you will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams.

Taking business and customer needs into consideration, alongside the Product owner you will help define and create features and user stories for the team to implement. You will work closely with business stakeholders and partners to ensure we understand the customer problem and work with the development team to ensure the solutions we develop address those needs.

As a Business Analyst you will be able to analyse systems and business processes to help tease out the detail required for the changes that need implemented.

Main Duties & Responsibilities:

• Working with the delivery team and stakeholders to define, document and split features and user stories.
• Understand the customer problem and scope of work to ensure we are delivering high quality high value features to our customer without un-needed scope creep.
• Become an expert in your product area and the go to contact for stakeholders and other teams.
• Contribute to and implement the product strategy and related commercial business cases.
• Undertake Business Analysis tasks to the required level of detail to support commercial business cases and their Software development team.
• Following Lean and Agile principles you will work closely with the delivery team and across the business.
• Evaluate client requests, end user insights, industry drivers, and competitor capabilities to identify enhancements.
• Evaluate regulatory changes to determine how they should be accommodated.
• Manage product roadmap priorities to ensure development work is prioritised.
• Collaborate with Sales and industry consultants on RFPs and sales initiatives.
• Collaborate with Marketing to effectively communicate value of product and overall solution.
• Working effectively with senior leaders and functional teams to ensure success of their Product.

 

Who you are

• You will enjoy a fast-paced development environment where you can utilise your previous experience building software.
• You will have worked in an environment with Software as a Service products and those in the cloud.
• You will have excellent analysis skills to understand the business processes and how each system is integrated to inform the user stories and provide detail that is required
• Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating through conflict
• Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they work so that they can help deliver change to the necessary components.
• Ability to multi-task, balancing the customer, product strategy and technical priorities required to deliver a competitive product.

Additionally, the following skill areas would be advantageous:

• Knowledge of EPOS systems/hospitality industry.
• Delphi programming.
• Experience working within Agile/scrum environments.
• Understanding of APIs.

 

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.

What you’ll do
Working within a team of cross functional software engineers the Product Owner will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams.

Taking business and customer needs into consideration the Product Owner will create user stories and work items for the team to implement, working closely with business stakeholders and partners the Product Owner will tailor requirements and specification to meet the need of the target audience.

The Product Owner will be able to analyse systems to help tease out the detail required for the changes that need implemented.

Main Duties & Responsibilities

• Contribute to and implement the product strategy and related commercial business cases.
• Following Lean and Agile principles, the Product Owner will work closely with all aspects of the business to understand the requirements of the software to solve problems
• Evaluate client requests, end user insights, industry drivers, and competitor capabilities to identify enhancements
• Write features/ user stories to implement the product strategy, enhancements and customer requests
• Drive the process of analysis and estimation within the Software Delivery team to provide a plan
• Evaluate regulatory changes to determine how they should be accommodated
• Manage product roadmap priorities to ensure development work is prioritised
• Collaborate with Sales and industry consultants on sales initiatives
• Collaborate with Marketing to effectively communicate value of product and overall solution
• Working effectively with senior leaders and functional teams to ensure success of their Product.

Who you are

• You will have excellent analysis and problem-solving skills to understand the ecosystem and how each system is integrated to inform the user stories and provide detail that is required.  You may have started as a systems analyst, or a business analyst with technical understanding, though no development experience is needed. 
• You may have had hospitality experience and using Software similar to that of Zonal’s.
• You may have owned a Product before and been able to feed into roadmaps assessing relative priority.
• You will have worked in an environment with Software as a Service products.
• You will have excellent project management skills with the ability to operate independently within prescribed guidelines
• A “can do / will do” attitude focused on timely results
• Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating through conflict
• Ability to multi-task, balancing the customer, product strategy and technical priorities required to deliver competitive products
• Hands on approach to the role with the ability to contribute to team projects whilst taking personal responsibility for their success
• The successful candidate will possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they work so that they can help deliver change to the necessary components
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

We are looking for a dynamic Tester who shares our passion for driving innovation and using technology to build better businesses. We are going on an exciting journey, and we need more like-minded travellers to help us get there!

What you will do

You will be involved in the product development life cycle, playing a significant role in delivering innovative solutions that are changing the way we all interact with pubs, restaurants, and hotels.

Main Duties:

• You will collaborate closely with other engineers and become a valued member of a cross-functional team.
• You will help the team and contribute to the plan, design, and shape innovative solutions.
• With your help, the team will ensure that our customer’s experience is the absolute best it can be.
• You will be responsible for owning and managing your own personal learning and objectives.
• Take ownership in writing, executing and reviewing manual and automation test scripts.
• You will help provide technical advice and assistance to Junior Testers in the team.
• Ensure quality release software is up to Zonal Standards, within scope, and in a timely manner
• You will be involved in estimation.
• You will highlight any risks or issues (detailed bug report).
• Complete a review of requirements provided by the product team.
• Reviewing the existing testing practices and providing solutions/improvements.
• Assist with deployment process and provide ongoing support.
• In addition, you will be expected to carry out alternative or additional duties as the Company may reasonably require.

 

Skills We Value:

• You have knowledge and understanding of current and emerging trends in the tech industry
• You have an understanding of programming terminology.
• You will have knowledge and understanding of AGILE principles.
• ISTQB foundation level or equivalent experience or 1 - 2 years’ experience in relevant discipline.
• You will have good experience in writing and maintaining test automation scripts.
• You will have experience of working with SQL/SSMS.
• You will have a working understanding of APIs.

We are looking for a passionate Data Engineer to bring their knowledge and experience to our team and help drive forward the Data Engineering function. You   will help design and contribute to the development of a robust, managed and accessible data foundation. 

To succeed in this Data Engineering role, you should have strong analytical skills and the ability to combine data from many different sources. Required Data Engineer skills also include familiarity with key programming languages and knowledge of best practice development and approaches.

If you are detail-oriented, with excellent organisational skills and experience in this field, we’d love to hear from you. 

Responsibilities

• Comfortable creating data pipeline architecture and RESTful Api interfaces as part of a data solution
• Design, build and maintain end-to-end data pipelines for multi-tenant data processing system using python, databricks SDK and databricks workflows
• Design and maintain multi-tenant data processing systems.
• Integrate with Azure cloud services (inc Storage, Service Bus, Monitor, Key Vault)
• Build and maintain Docker containers and manage applications on Kubernetes.
• Maintain Azure DevOps build and deployment pipelines for CI/CD.
• Manage data quality, monitor accuracy and completeness, and advise ways that data quality can be improved.
• Identify, root cause analysis, and fix incidents related to data management
• Performance monitor data and reporting platforms
• Work as part of a team to deliver projects to meet the needs of the business
• Routinely provide status updates to colleagues and stakeholder groups

What you’ll do

You will lead our integration team who are responsible for helping our customers integrate against our customer facing integration points.  These include our API’s, and other integration points (such as our XML import) where a customer facing schema has been released and developed by our product function for the purpose of customer integrations. 

1. You will need to help your team understand these integration points to a high level, and be able to help our customers develop their integrations against them
2. You will work closely with our partnership team who will hand over prospective customers, who need help, to you and your team
3. You will work closely with our product teams to ensure you are aware of and know how to use any upcoming integration points.  You will also feed into the product teams improvements or suggestions based on your experience and usage of the integration points

Responsibilities will involve:-

1. Act as a SME for our integration points
2. Work with our product teams and be a part of upcoming integration releases and ensure their smooth transition into usability for our customers
3. Work with our product and support teams, ensuring your department are feeding back enhancements/improvements, as well as helping our support functions by means of upskilling, documentation, and escalation support
4. Track and plan work for the department, ensuring SLA’s and timescales are being met, and reporting on this
5. Work closely with our partnerships team and support functions to ensure a seamless journey for our customers from onboarding, development, and support
6. Efficiently manage the integration team, and look after the members of the team acting as a supportive and effective line manager – focusing on our people and their wellbeing
7. Provide support to other teams in the business with your knowledge of our integration points, such as the helpcenter, project, sales, and account management teams
8. Reviewing integrations with our customers and partnership teams to review their current integration status, and offer next steps (where in appropriate) with things such as further development or support
9. Ensuring the department are always moving forward.  Whether this is new ideas, new integrations or suggestions – you are keeping the department busy, engaged, and always heading forward

Are you our missing ingredient?
If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, southern base near Gatwick and our Innovation Centre in Abingdon.

What you’ll do?
We are looking for a Systems Administrator who can implement, monitor, and support highly available IT solutions across multiple sites. This role offers a hybrid working arrangement, balancing routine office hours at our Edinburgh head office with remote work flexibility. With the opportunity of infrequent visits to our other sites.
As well as the day to day maintenance, you’ll be influencing the design and delivery of our on-premise and cloud solutions for all corporate staff, leading and contributing to numerous projects, ranging from small scale implementations to new business-wide processes.

Key responsibilities:

• Support our virtualised server and desktop environment, across both VMWare vSphere and Microsoft Azure
• Maintain our on-premises hardware across multiple UK offices, primarily storage and compute
• Manage both our on-premises AD environment and our Entra tenant
• Lead projects with all teams in Zonal, designing and implementing new tools, processes, and procedures
• Work closely with our Security team and relevant business functions to implement and routinely test BCP processes, with an emphasis on our backups
• Provision and update certificates and DNS for our public domains
• Act as an escalation point for the internal IT team, owning critical or high-level tickets, maintaining excellent communication with stakeholders throughout
• Have a heavy focus on security, dealing with incidents promptly and suggesting and implementing improvements where possible
• Participate in on-call cover, with the ability to lead a DR response in the event of an emergency

 

What you will do 

You will share your time between engineering team activities and working with senior engineering leaders in cross-team quality improvements, initiatives, tools and processes.
You will be involved in the full product development life cycle, playing a significant role in delivering innovative solutions that are changing the way we all interact with pubs, restaurants, and hotels. 

Duties: 

• Analyse test objectives to design and prepare a test plan that aligns with the test strategy.
• Design and build test cases, test scripts/procedures, and define expected results to meet the test scope coverage criteria.
• Collect, interpret and develop representative and realistic test data.
• Conduct a range of different software test types within the broad categories of functional and non-functional, and executing test scripts using organisationally agreed methods and standards.
• Conduct and support testing at different test levels (such as unit testing, component testing, integration testing, system testing, and user acceptance testing).
• Raise bugs in line with organisational policy at any point in the test process and progress them through to successful completion.
• Document and report test results against the acceptance criteria, record accurate data to support defect management and maintain information traceability between user stories, tests and defects.
• Communicate status and metrics against test activities, test results and bugs using appropriate communication styles and media.
• Practice continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development. 

What you’ll do

The Software Development Manager will be responsible for heading up a number of our product teams. 
 
Our suite of products helps our customers manage their venue operations more efficiently. Effective booking and reservation through management allows our customers to gain greater control not only over where to seat people, but also ensuring staffing and stock procurement forecasting is accurate. 
 
You and your teams will operate with a large degree of autonomy, with choices about process and technology stack.  You will be responsible for ensuring your teams remain aligned with the overall technology and product strategies and processes striking the right balance between consistency and flexibility. 
 
You will be responsible for enabling the success of your products, which includes both the operations of the product (uptime, performance, and user experience) and the successful delivery of the product roadmaps (features). 
 
It will be your responsibility to co-ordinate the cycle, release, and sprint planning activities of your teams in co-ordination with the Product Management teams.  You will be responsible for ensuring the teams are effectively delivering against plans through an effective and structured monitoring and reporting framework. 
 
You will keep a strategic view of the demands on, and limitations to, the products and use this to constantly improve the operations of the product. 


Responsibilities will involve:-

• Through your teams continually deliver products, or projects, using the appropriate agile project management methodology 
• It will be your role to make sure the team is performing to its optimum capability while maintaining good practice and achieving a high level of quality and low team turnover.  You will own the continual improvement plan for the team. 
• Lead the collaborative, dynamic planning process across all your teams – prioritising the work that needs to be done against the capacity and capability of the team within each Planning Cycle.  This will include both technical and non-technical backlogs. 
• Continually report on progress of planning cycles using appropriate Agile KPIs such as Release Burndown charts, Cumulative Flow and Lead Time analysis feeding this information into continual improvement plans for the team. 
• Manage dependencies both within and across domain areas of our Product Suite where requirements being implemented “cross boundaries” between individual product areas. 
• Ensure Architects and Tech Leads effectively shape requirements to the right level to enable the team to be clear on and architectural and technical considerations. 
• Facilitate the inclusion of wider Zonal stakeholder requirements into the technical backlogs with your teams, for example Zonal Security and Zonal Technical Services. 
• You will enable and foster a culture of innovation and professionalism within the team where there is clear ownership and accountability, and where individuals take pride in their deliverables and creating a positive customer impact. 
• As a Line Manager you will recruit, develop, coach, motivate and performance manage those in your team especially with regards pragmatic and effective implementation of Agile Methodologies. 
• We would like you to actively participate in the Product Delivery community, sharing and re-applying skills and knowledge and bringing in best practice. 
• You will work with your teams and the Product Management function to help define the sprint roadmaps ensuring that delivery timescales are achievable, realistic, and commercially viable. 
• Ensure your teams can provide the necessary support, in and out of hours, to our customers. Drive improvements in this support. 
• You will be expected build a technology function where teams and products are loosely coupled but tightly aligned: We don’t want tight dependencies between products as that makes delivery more complicated, but we do need all products improving the overall solution and heading in the same direction 
• Given your expertise we will ask you to ensure a balance between consistency and flexibility: teams need freedom when it comes to process and technology choices, but when appropriate it must be consistent between teams.