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Zonal serves up technology solutions for the hospitality sector and we are searching for the finest talent to join our growing team.

Our success is down to our people, who have a hunger for delivering great service and truly creative solutions that make us stand out from the crowd. We never stand still and neither do our people. To help you achieve your personal and professional goals, we are committed to spicing up your career, with the highest quality training and development opportunities, whether that be in new technology, or in business and leadership skills.

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Are you our missing ingredient?

akru Sales Executive

Remote
Sales Executive

About akru

akru is the all-in-one, cloud-based hospitality solution built by hospitality, for hospitality. We help restaurants, pubs and cafes run their businesses, streamline operations and increase sales — in just a few taps, from anywhere in the world.

Our product suite includes a powerful cloud-based POS system, Kitchen Display, and self-order Kiosk — all plug-and-play on any Android device. Features span real-time floor plan management, online direct bookings, pick-up ordering, unlimited menus and products, built-in allergy advice, multi-site management, and insightful real-time reporting. We offer simple, transparent pricing with no hidden fees.

akru is backed by Zonal, the UK's leading hospitality tech provider with over 40 years of innovation and support across more than 16,000 UK hospitality venues — giving us the heritage, reach, and resource of an industry leader, with the agility of a start-up.

akru people work together and look out for each other — smart, inspiring, forward-thinking individuals who thrive on building solutions for complex problems. We provide a flexible working environment with a culture to help everyone achieve their best.
 

The Role

The Sales Executive will be responsible for growing akru's customer base across the UK hospitality sector. You will introduce independent restaurants, pub groups, and cafe chains to the akru ecosystem — demonstrating how our cloud-based POS, Kitchen Display, Kiosk, and integrated payments can transform how they run their business.

This is a hands-on, full-cycle sales role. You will manage your own pipeline from prospecting through to close, working closely with our team to ensure every new customer has a smooth and positive onboarding experience.
 

What You'll Do

Key Responsibilities
  • Identify and develop new business opportunities with restaurants, pubs, cafes, and multi-site hospitality operators across the UK.
  • Own the full sales cycle — from initial outreach and discovery through to product demonstration, proposal, and close.
  • Deliver compelling demos of the akru platform, clearly articulating the value of our POS, Kitchen Display, Kiosk, and integrated payment solutions to operators.
  • Understand each prospect's specific challenges — whether that's floor plan management, managing offers and promotions, improving kitchen workflows, or gaining real-time business insights — and tailor your pitch accordingly.
  • Build and manage a healthy, well-qualified pipeline and maintain accurate records within our CRM.
  • Work closely with the wider akru team to ensure smooth handovers and a great experience for every new customer.
  • Keep up to date with trends in the hospitality sector and competitor activity, feeding insights back into the business.
  • Contribute to a culture of continuous improvement, sharing what's working and helping refine our sales approach.

 
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akru Customer Support Specialist

Remote
Customer Support Specialist

About akru

akru is the all-in-one, cloud-based hospitality solution built by hospitality, for hospitality. We help restaurants, pubs and cafes run their businesses, streamline operations and increase sales — in just a few taps, from anywhere in the world.

Our product suite includes a powerful cloud-based POS system, Kitchen Display, and self-order Kiosk — all plug-and-play on any Android device. Features span real-time floor plan management, online direct bookings, pick-up ordering, unlimited menus and products, built-in allergy advice, multi-site management, and insightful real-time reporting. We offer simple, transparent pricing with no hidden fees.

akru is backed by Zonal, the UK's leading hospitality tech provider with over 40 years of innovation and support across more than 16,000 UK hospitality venues — giving us the heritage and resource of an industry leader with the agility of a start-up.

akru people work together and look out for each other — smart, inspiring, forward-thinking individuals who thrive on solving complex problems. We provide a flexible working environment with a culture to help everyone achieve their best.
 

The Role

The Customer Support Specialist is the first point of contact for akru customers — the friendly, knowledgeable voice that helps hospitality operators get the most from their technology, quickly and confidently.

Hospitality never stops, and neither do our customers. In this role you will resolve technical queries, guide users through our platform, and ensure that every operator — from a single-site cafe to a multi-location pub group — feels genuinely supported. You will be instrumental in making sure that akru's promise of effortless, plug-and-play technology is a reality every single day.
 

What You'll Do

Key Responsibilities
  • Serve as the first point of contact for customer support queries via phone, email, and live chat, delivering a consistently positive experience.
  • Diagnose and resolve technical issues across the akru platform — including POS, Kitchen Display, Kiosk, and integrated payment solutions — efficiently and clearly.
  • Guide customers through setup, configuration, and day-to-day use of akru products, including menu management, floor plan configuration, booking setup, and reporting.
  • Support customers with hardware queries — helping them get Android devices connected and running within the akru ecosystem quickly.
  • Escalate complex or unresolved issues to the appropriate internal teams, providing clear and thorough handover notes.
  • Log all interactions and resolutions accurately within our support systems, contributing to a growing knowledge base.
  • Identify recurring issues or patterns and feed these back to Product and Engineering teams to drive continuous improvement.
  • Assist with customer onboarding, ensuring new users are set up for success from day one.
  • Contribute to the creation and maintenance of support documentation, FAQs, and self-serve resources.
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Our People
Meet our team members who #ShapeTheFuture
Our People
Meet our team members who #ShapeTheFuture
Our People
Meet our team members who #ShapeTheFuture

Work for us and enjoy all these benefits

Employee protection - Life assurance, critical illness, income protection

Generous annual leave, with the ability to buy extra leave and sell leave back

Have your birthday as a day off on us

High street discounts

£1,500 interest free credit to spend on ‘SmartTech’ per annum

Cycle to work salary sacrifice scheme

Company pension

2 x paid days per year to spend on charity work

‘Values in Action’ quarterly cash awards

Employee of the year

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