Our success is down to our people, who have a hunger for delivering great service and truly creative solutions that make us stand out from the crowd. We never stand still and neither do our people. To help you achieve your personal and professional goals, we are committed to spicing up your career, with the highest quality training and development opportunities, whether that be in new technology, or in business and leadership skills.
Full Time
The Zonal group are one of the UK’s largest technology providers to the hospitality industry. ...
The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 16,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express, and All Bar One.
We provide our customers with the solutions they need to make their business a success.
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.
You and your team will:
You will have 3+ years’ experience in a similar role in enterprise and datacentre networking:
Hands-on experience in all or some of the following
Desirable, but not a must
Teamwork, Passion, Innovation and Professionalism are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.
Full Time
The Zonal group are one of the UK’s largest technology providers to the hospitality industry. ...
The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express and All Bar One.
We provide our customers with the solutions they need to make their business a success.
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.
If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.
You will be working within the Client Server team, who look after Zonal’s enterprise software, developing projects ranging from our main EPoS Solution, Mobile Applications to our Chip & PIN integrated payment system.
You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You will feel a sense of pride when you see the work you do having a direct positive impact in this industry.
Your day will be split between preparing for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.
Working within an agile delivery team, you will participate in all aspects of delivering software projects. You will participate in the product design, technical design, development, and maintenance of our environments. You will ensure quality by performing reviews, and influencing behaviour-driven design.
Responsibilities will involve:-
You will enjoy a fast-paced development environment where the next phase is only around the corner. You will care about continuous improvement and modernising our approaches.
Additionally, the following skill areas would be advantageous:
Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.
Full Time
* THIS IS A FULLY REMOTE OPPORTUNITY FOR UK BASED CANDIDATES*The Zonal group are one of the UK’...
* THIS IS A FULLY REMOTE OPPORTUNITY FOR UK BASED CANDIDATES*
The Zonal group are one of the UK’s largest technology providers to the hospitality industry and our products are used by over 11,000 pubs, restaurants, and hotels. We are a family business with Scottish roots and operate from our modern head office in Edinburgh and hotel management solutions loosely based in Cardiff – High Level Software.
At High Level Software we make smart, simple solutions for hotels, with a commitment to making hoteliers’ lives easier. We have enjoyed strong growth from start-up to becoming an established SaaS provider, now serving over 500 hotels across the UK.
This role is an opportunity to broaden your skill set, effect change and see the results of your work faster than the narrow constraints of most businesses. We're on the hunt for the best talent to add to our team as we grow.
We are looking for people who are passionate, forward-thinking and friendly, and work hard to create a supportive and fun environment. We encourage smart decision making and our conscientious, self-motivated and committed workforce enjoys an atmosphere of flexible working patterns and reciprocal support.
This role sits within the Technology Team, working alongside talented Software and Test Engineers to improve and maintain our Property Management System (PMS) – a critical Software as a Service (SaaS) platform powering our hotelier customers core businesses.
Our team uses Agile Scrum and embraces DevOps, and you will work closely with our Head of Technology (who you’ll report to), our Development Lead and Product Owner. We care about delivering a great product, with strong functionality, reliability, performance efficiency/scalability, and security.
Our PMS platform is evolving rapidly as we adopt a modern Cloud native landscape with technologies like AWS and microservices. You will work with AWS services in our application architecture, such as SQS, SNS, and API gateway.
Using PHP you will work on the PMS core in our legacy Laravel framework, with newer microservices utilising Laravel/Lumen/Octane. You will also be involved in our increasing use of serverless code through AWS Lambda (currently node.js), our core database MySQL (AWS Aurora), NoSQL MongoDB as well as Redis.
In this hands-on role you will enjoy autonomy, flexibility and variety, giving you the opportunity to architect and build new functionality which we deploy regularly. As such you will play a key part in helping drive our roadmap forward, and share credit for the value we deliver to customers.
Some upcoming goals for the team are to:
You will have a background in software development, having spent at least some of your career as a member of a product engineering, deployment and/or platform delivery team. You will already have extensive PHP and SQL experience, ideally in a Cloud environment.
Teamwork, Innovation and Professionalism are the values we believe make us the company we are, and you should be able to demonstrate a genuine passion and aptitude for technology. We are proud of our ‘geek’ credentials, and we value the ability to quickly learn more than a perfectly aligned current skill-set.
As a team we strive to be quick to spot opportunities and new capabilities in technologies, continually improving processes, design patterns and architectures. We don’t get everything right, but we learn from our mistakes.
Full Time
*** THIS IS FULLY REMOTE OPPORTUNITY FOR UK BASED CANDIDATES***We are seeking a highly skilled softw...
*** THIS IS FULLY REMOTE OPPORTUNITY FOR UK BASED CANDIDATES***
We are seeking a highly skilled software test engineer with a track record of delivering high quality function and non-functional testing. As a senior test engineer you will be a key member of our technical team, working closely with developers and other test engineers to ensure the quality of our cloud-based PMS SaaS product and its key features. In addition the successful candidate will be responsible for designing, developing, and maintaining test suites, with the aim of improving our process for evaluating the performance, reliability and scalability of our software application and underpinning AWS infrastructure.
You will be involved in the full product development life cycle playing a significant role in delivering innovative solutions that are changing the way we all interact with hotels. You will also play a key role in the creation and maintenance of automated test scripts, as we transition from primarily manual testing to primarily automated testing. In delivering this you will collaborate closely with other test engineers and become a valued member of the team.
Teamwork, Innovation and Professionalism are the values we believe make us the company we are, and you should be able to demonstrate a genuine passion and aptitude for testing. We are proud of our ‘geek’ credentials, and we value the ability to quickly learn more than a perfectly aligned current skill-set.
As a team we strive to be quick to spot opportunities and new capabilities in technologies, continually improving processes, design patterns and architectures. We don’t get everything right, but we learn from our mistakes.
The company retains a start-up pace with rapid development cycles where great ideas can become reality for customers in a matter of weeks. We can only achieve this by following development/testing good practices across the board and it is the dedicated team, both technical and non-technical, who come together to make it possible.
The Zonal group are one of the UK’s largest technology providers to the hospitality industry and our products are used by over 11,000 pubs, restaurants, and hotels. We are a family business with Scottish roots and operate from our modern head office in Edinburgh and hotel management solutions loosely based in Cardiff – High Level Software.
At High Level Software we make smart, simple solutions for hotels, with a commitment to making hoteliers’ lives easier. We have enjoyed strong growth from start-up to becoming an established SaaS provider, now serving over 500 hotels across the UK.
This role is an opportunity to broaden your skill set, effect change and see the results of your work faster than the narrow constraints of most businesses. We're on the hunt for the best talent to add to our team as we grow.
We are looking for people who are passionate, forward-thinking and friendly, and work hard to create a supportive and fun environment. We encourage smart decision making and our conscientious, self-motivated and committed workforce enjoys an atmosphere of flexible working patterns and reciprocal support.
Full Time
Helpcentre AnalystFunction: HelpcentreReporting to: Helpcentre Resource ManagerLocation: Hybrid - wo...
Function: Helpcentre
Reporting to: Helpcentre Resource Manager
Location: Hybrid - working time split between our office at Tanfield, Edinburgh and working from home
Please note that the start date for this role will be Monday 8th January 2024.
You will be working with a team of 60+ Support Analysts delivering exceptional customer support to our portfolio of prestigious hospitality companies, 365 days per year.
Your role will be to provide technical support and advice on all incoming incidents and requests, ensuring these are logged and handled in accordance with departmental guidelines and procedures
We operate a shift pattern basis to cover the core hours of our business which run from 7am to 1am.
Our weekly standard shift patterns are- 7am – 5pm, 9am – 6pm & 3pm – 1am.
Responsibilities will involve:-
We are going on an exciting journey and we need more like-minded travellers to help us get there!
If this sounds like you then we would love to hear from you!
If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh our offices in Staffordshire and Sussex, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.
Full Time
The Zonal group are one of the UK’s largest technology providers to the hospitality industry.O...
The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 16,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.
You will be involved in the full product development life cycle playing a significant role in delivering innovative solutions that are changing the way we all interact with pubs, restaurants, and hotels.
Desirable skills:
Comfortable with configuring hardware: Windows / Linux Experience developing Installsheild apps Xamarin / iOs / Android Dev / React Native
Teamwork, Innovation, Passion, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.
Full Time
The Zonal group are one of the UK’s largest technology providers to the hospitality industry. ...
The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.
We provide our customers with the solutions they need to make their business a success.
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.
Our Customer Service Department consists of the Helpcentre, Technical Support and Service Engineer teams (all reporting to Service Delivery Director).
We’re looking for dynamic Incident Leaders to work with our Client, Pizza Hut Yum, who can share our passion for customer service, driving innovation and using technology to build better businesses. We’re going on an exciting journey, and we need more like-minded travellers to help us get there!
To act as a dedicated Incident Leader for Pizza Hut Yum on the basis of achieving the agreed KPI’s:
It's important to clearly define the roles and responsibilities to avoid finger pointing! (Zonal/PHYUM and 3rd party resolvers).
All resolvers and internal YUM teams work to Operational Level agreements. These need to be designed, agreed, measurable and reportable daily
By implementing an incident tracking system, you can monitor the status of each incident and ensure that it is progressing towards resolution. This will help to identify systemic issues and improve the end user experience.
Everyone should be trained on the importance of taking ownership of incidents and being accountable for their resolution. This will help to ensure that everyone understands their role in the incident management process.
Staff should be given the authority and tools they need to resolve incidents. This can include access to resources, the ability to escalate issues, and the authority to make decisions regarding incident resolution.
Incident data should be monitored and analysed to identify trends, root causes of issues, and opportunities for improvement. This can help to drive continuous improvement in the incident management process.
Other Tasks
You will have excellent analysis and problem-solving skills in order to understand the ecosystem and how each system is integrated within a customer’s business. You will understand the importance of customer service and will have excellent product knowledge.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands base in Stafford, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.
What we value
Teamwork, Innovation, Passion, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.
Full Time
Full Job DescriptionTechnical Solutions ConsultantFunction: Technical SolutionsReporting to: Head of...
Full Job Description
Technical Solutions Consultant
Function: Technical Solutions
Reporting to: Head of Technical Solutions
Location: Hybrid/Field Based (A mixture of working from home; in the field at various customer locations; and occasions, as business requires, in one of the designated Company Offices).
Are you our missing ingredient?
Do you:
If so, the Technical Solutions Consultant may be the perfect position for you!
Please read on to find out a little more about the role.
About Zonal
If you’ve booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands base in Stafford, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.
What you’ll do
The Technical Solutions Consultant role is all about helping new and existing customers with the technical design and implementation of all Zonal products, from physical POS to integration our API’s, as well as looking after the Meraki mobile management device service. There are 3 key areas of work involved:
Within the above 3 key areas of work you will:
Suitable training and upskilling will be provided to accommodate and skills gaps, and any new work will be incorporated into existing workloads. While this role has internal elements, it is primarily customer facing, and a key part of this role is ensuring we deliver an amazing experience for our customers in every engagement we have with them.
Are you the right fit
You will be a talented and ambitious individual who thrives in a fast-paced environment with experience of delivering exceptional customer service and with experience in designing and being part of technical projects.
To be able to succeed in this role there are five key skills that you will need:
Within the above five key skill you will also be required to have:
The Technical Solutions Consultant hours of work are Monday to Friday, 9am-5.00pm with a level of flexibility within the team. The nature of this role will mean, on occasion, you will have to adjust these hours to meet a particular project demands (this will include working a night shift, or over a weekend). Some jobs may require extensive travel and stays away from home as the Zonal customer base is geographically diverse across the UK.
What we value
Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsession are the values that make us the company we are.
We are going on an exciting journey, and we need more like-minded travellers to help us get there!
If this sounds like you then we would love to hear from you!
What we can offer
Zonal is a fantastic place to work and we are constantly evaluating our Benefits Package. Here is the menu of some of the benefits that our team enjoy:
We will ensure that data is always processed in accordance with the provisions of relevant data protection legislation and GDPR. View our full privacy policy here.
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