Integrations Consultant

About Zonal

What you’ll do

• Love working with key customers
• Have a firm Technical background and experience of APIs
• Have a passion for solving problems logically
• Have a hunger for continuous learning, development and expanding your skills
• Thrive in being self-sufficient in your own ability to analyse and solve problems

1. Integration consultancy and solution design
   Supporting partners and customers through discovery, API guidance, architecture review, authentication, security, and best-practice integration design.
2. Partner onboarding, accreditation, and delivery
   Managing new partner onboarding, coordinating testing and certification, ensuring integrations meet business, functional, performance, and security standards.
3. Technical support, troubleshooting, and continuous improvement
   Investigating API issues, analysing logs and data exchange problems, creating documentation, improving processes, and feeding partner insight into future platform improvements.

1. Integration consultancy and solution design
   • Provide technical guidance to partners and customers throughout the integration journey.
   • Run discovery (kick-off) sessions to understand requirements, use cases, and technical constraints.
   • Review proposed integration designs and recommend best practice approaches for APIs, webhooks, authentication, security, and data exchange.
2. Partner onboarding, accreditation, and delivery
   • Manage the onboarding process for new integration partners.
   • Coordinate testing, validation, accreditation, and certification activities.
   • Ensure integrations meet functional, performance, security, and operational requirements before go-live.
   • Provide regular progress updates and help keep delivery moving.
3. Technical support, troubleshooting, and continuous improvement
   • Investigate and resolve integration issues involving APIs, connectivity, authentication, logs, and data formats.
   • Liaise with development, support, product, and project teams to resolve complex issues.
   • Create and maintain technical documentation, FAQs, setup guides, and best practice materials.
   • Identify improvements to integration processes, tooling, partner experience, and platform capability.

Skills and qualifications

• API and integration expertise — working with REST APIs, web services, authentication methods, JSON/XML, webhooks, and integration architecture.
• Technical troubleshooting and problem solving — analysing API requests, responses, logs, errors, connectivity issues, and resolving complex integration problems.
• Stakeholder communication — explaining technical concepts clearly to partners, customers, internal teams, and non-technical audiences.
• Technical documentation — creating and maintaining setup guides, implementation guides, FAQs, specifications, and knowledge base content.
• Project coordination and partner onboarding — managing onboarding, accreditation, testing, validation, certification, and progress updates for integration partners.

• Experience in interacting with, documenting, and using APIs. Any experience in guiding customers through developing their apps against API specifications is desirable.
• Experience working with REST APIs and web services.
• Familiarity with Postman.
• Strong understanding of API authentication methods, including API Keys, OAuth, JWT, and HMAC.
• Ability to read and troubleshoot JSON, XML, and other data formats.
• Experience supporting software integrations and technical implementations.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Experience creating technical documentation and implementation guides.
• Strong organisational and project coordination skills.

• Experience within hospitality, retail, SaaS, or payment technology environments.
• Experience with Zonal platforms including Aztec, iOrder, Bookings and Loyalty.
• Knowledge of webhook architectures and event-driven integrations.
• Familiarity with Power Automate, Azure services, or similar integration tools.
• Understanding of cloud technologies and API management platforms.
• Experience managing third-party relationships and accreditation programmes.

Legal Counsel

What you’ll do

• Enjoy being a trusted business partner who finds practical solutions to legal questions
• Take pride in clear, precise and well-structured drafting
• Thrive on managing a varied workload and juggling competing priorities
• Have a strong interest in intellectual property, data protection and technology contracts
• Want to develop your career in an innovative, growing technology business

1. Commercial contracts and negotiation
   Drafting, reviewing and negotiating customer, supplier and partner agreements, and supporting the business to close deals on sensible terms.
2. Intellectual property and data protection
   Advising on IP ownership, licensing and protection, and on UK GDPR and wider data protection compliance, particularly in a contractual context.
3. Corporate, employment and wider legal support
   Supporting the General Counsel on group matters, employment-related queries, disputes and international contractual requirements as they arise.

• Draft, review and negotiate a wide range of commercial contracts, including customer, supplier, reseller and partner agreements, NDAs and licence terms.
• Provide clear, pragmatic advice to sales and account management teams on contractual risk, and support them through negotiations.
• Develop and maintain standard templates, playbooks and guidance so that colleagues can handle routine contracts efficiently and consistently.
• Maintain accurate records of key contracts and manage contract-related queries from across the business.

• Advise on IP matters, including ownership of software and developments, licensing (including third-party and open-source software) and the protection of Zonal’s brands and intellectual property.
• Advise on UK GDPR and data protection compliance, including data processing agreements, international data transfers, data protection impact assessments and responses to data subject requests.
• Review customer and partner security and data protection and support the business on data protection due diligence.
• Keep up to date with legal and regulatory developments affecting the business and communicate their practical impact.

• Support the General Counsel on corporate matters, which may include group re-organisations, acquisitions and disposals.
• Provide support to HR on employment contracts and, where required, restructurings, working with external advisers as appropriate.
• Assist with the management of disputes and potential claims, liaising with external counsel where needed.
• Support our US office with contractual matters, taking account of international requirements where relevant.
• Instruct and manage external advisers, and contribute to wider risk management and compliance activity across the group.

Skills and qualifications

• Excellent drafting — producing clear, accurate and commercially sensible contracts and legal documents, and explaining legal concepts in plain English.
• Excellent organisational skills — managing a varied and often fast-moving workload, prioritising effectively and keeping matters moving to deadlines.
• Commercial judgement — giving practical, risk-based advice that supports the business to achieve its goals.
• Communication and stakeholder management — building strong working relationships with colleagues at all levels, as well as with customers, suppliers and external advisers.

• Qualified solicitor (Scots or English law).
• At least 3 years’ post-qualification experience (PQE) in the UK, gained either in-house or in private practice (or ideally a combination of the two).
• Strong experience in intellectual property, data protection and general commercial contract matters.

• Experience in corporate matters, including group re-organisations, acquisitions and disposals.
• Experience in employment law matters, including restructurings and employment contracts.
• Experience with dispute resolution.
• International experience, to help support our US office in contractual matters.
• Strong Excel and PowerPoint skills.