What you’ll do

Responsibilities will involve:

Roadmap and prioritisation

• Turning the long-term product vision into prioritised initiatives and a short to mid-term roadmap.
• Creating feature lists in Aha and mapping them to product, product line and group-wide objectives.
• Balancing strategic features (including non-functional requirements), customer requests and technical work.
• Reviewing Ideas Portal submissions against short to medium term strategic roadmaps.
• Identifying where AI capability could add genuine value to your product and assessing those opportunities alongside other roadmap candidates.
• Planning the content and target dates of releases.

Requirements and delivery

• Liaising with Delivery with regard to the inclusion of technical debt and other quality-related development.
• Understanding the AI-assisted development practices Delivery uses, and factoring their impact on scope, estimates and release planning.
• Managing the feed of features and requirements into TFS.
• Documenting feature descriptions, requirements and acceptance criteria where appropriate, making appropriate use of AI tools to improve speed and quality of output.
• Working closely with the Delivery team and, where appropriate, the Business Analyst to make sure requirements are documented and understood.

Communication and documentation

• Reporting on the progress of product development against strategic objectives.
• Providing product-specific feedback to your Product Manager to shape future strategic direction.
• Producing product and release documentation for marketing, training and technical purposes.
• Providing status and planning communication to internal stakeholders.

Cross-team and commercial

• Taking part in pre- and immediate post-sale activities where product change is required.
• Managing the New Product Introduction (NPI) process for new products and new features within the scope of your field.
• Building strong relationships with key departments, especially Delivery, Account Management, Project Services, Sales and Help Centre.

Who you are

Experience and capability

• 3-5 years’ experience of product ownership, product management or business analysis experience.
• Able to balance customer, product strategy and technical priorities.
• A technical brain with sound commercial understanding.
• A flair for product management, covering usability, design, functionality and technical excellence from concept through to enhancement.
• Excellent people skills, able to influence stakeholders at every level, including board level.
• Strong planning and organisational skills.
• Genuine enthusiasm for new and disruptive technologies, and fluency with AI tools as part of everyday working practice, with the judgement to know where they help and where they don’t.

How you work

• A problem solver who can always find a way to get something done.
• An eye for detail, but an eye on the wider picture.
• Comfortable negotiating through conflict.
• A team player, able to work cooperatively with others towards a common goal.
• Self-motivated and driven.

• Experience within the hospitality industry.
• Experience of adopting AI tools within a product or delivery team, including selecting tools, embedding them in ways of working and demonstrating the benefit.
• Exposure to AI-assisted development. Understanding the approach is enough, as hands-on coding isn’t required.
• Experience of taking AI-enabled features from concept through to release.

Additional information

Integrations Consultant

About Zonal

What you’ll do

• Love working with key customers
• Have a firm Technical background and experience of APIs
• Have a passion for solving problems logically
• Have a hunger for continuous learning, development and expanding your skills
• Thrive in being self-sufficient in your own ability to analyse and solve problems

1. Integration consultancy and solution design
   Supporting partners and customers through discovery, API guidance, architecture review, authentication, security, and best-practice integration design.
2. Partner onboarding, accreditation, and delivery
   Managing new partner onboarding, coordinating testing and certification, ensuring integrations meet business, functional, performance, and security standards.
3. Technical support, troubleshooting, and continuous improvement
   Investigating API issues, analysing logs and data exchange problems, creating documentation, improving processes, and feeding partner insight into future platform improvements.

1. Integration consultancy and solution design
   • Provide technical guidance to partners and customers throughout the integration journey.
   • Run discovery (kick-off) sessions to understand requirements, use cases, and technical constraints.
   • Review proposed integration designs and recommend best practice approaches for APIs, webhooks, authentication, security, and data exchange.
2. Partner onboarding, accreditation, and delivery
   • Manage the onboarding process for new integration partners.
   • Coordinate testing, validation, accreditation, and certification activities.
   • Ensure integrations meet functional, performance, security, and operational requirements before go-live.
   • Provide regular progress updates and help keep delivery moving.
3. Technical support, troubleshooting, and continuous improvement
   • Investigate and resolve integration issues involving APIs, connectivity, authentication, logs, and data formats.
   • Liaise with development, support, product, and project teams to resolve complex issues.
   • Create and maintain technical documentation, FAQs, setup guides, and best practice materials.
   • Identify improvements to integration processes, tooling, partner experience, and platform capability.

Skills and qualifications

• API and integration expertise — working with REST APIs, web services, authentication methods, JSON/XML, webhooks, and integration architecture.
• Technical troubleshooting and problem solving — analysing API requests, responses, logs, errors, connectivity issues, and resolving complex integration problems.
• Stakeholder communication — explaining technical concepts clearly to partners, customers, internal teams, and non-technical audiences.
• Technical documentation — creating and maintaining setup guides, implementation guides, FAQs, specifications, and knowledge base content.
• Project coordination and partner onboarding — managing onboarding, accreditation, testing, validation, certification, and progress updates for integration partners.

• Experience in interacting with, documenting, and using APIs. Any experience in guiding customers through developing their apps against API specifications is desirable.
• Experience working with REST APIs and web services.
• Familiarity with Postman.
• Strong understanding of API authentication methods, including API Keys, OAuth, JWT, and HMAC.
• Ability to read and troubleshoot JSON, XML, and other data formats.
• Experience supporting software integrations and technical implementations.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Experience creating technical documentation and implementation guides.
• Strong organisational and project coordination skills.

• Experience within hospitality, retail, SaaS, or payment technology environments.
• Experience with Zonal platforms including Aztec, iOrder, Bookings and Loyalty.
• Knowledge of webhook architectures and event-driven integrations.
• Familiarity with Power Automate, Azure services, or similar integration tools.
• Understanding of cloud technologies and API management platforms.
• Experience managing third-party relationships and accreditation programmes.