Zonal serves up technology solutions for the hospitality sector and we are searching for the finest talent to join our growing team.

Our success is down to our people, who have a hunger for delivering great service and truly creative solutions that make us stand out from the crowd. We never stand still and neither do our people. To help you achieve your personal and professional goals, we are committed to spicing up your career, with the highest quality training and development opportunities, whether that be in new technology, or in business and leadership skills.

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Are you our missing ingredient?

Field Service Engineer - London Central (Southgate, Edmonton, Tottenham)

Field Based

The Zonal group are one of the UK’s largest technology providers to the hospitality industry. 

Our products are used by over 16,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.   

We provide our customers with the solutions they need to make their business a success.  

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.   

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.  

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our brand new in Staffordshire, our Comtrex Division near Gatwick Airport, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff. 

 

What you’ll do:

Install and maintain Zonal products at sites across our customer base, primarily in your local region whilst adhering to Company standards of customer service, Service Level Agreements, and Health and Safety requirements. 

Support is provided based upon the SLAs in place with the customer. This is monitored daily and reported back to the customer at regular intervals. 

 

  Responsibilities will involve:

  • Diagnosis and repair of faults on site whilst ensuring minimum disruption to the customer and their guests.
  • Installation, testing and configuration of all parts of Zonal’s EPoS systems; payment devices, printers, tills, kitchen screen systems, PC’s, servers, and structured cabling
  • Work closely with the Scheduling team and your local colleagues to ensure each customer is visited within their SLA. 
  • Provide updates on progress as needed
  • Liaise with internal stakeholders e.g. Help Centre Analysts, Field Technical Support Team, Business Development Manager, to ensure swift resolutions.
  • Carry out dynamic risk assessments prior to commencing work
  • Ensure accurate asset management of your stock
  • Full and detailed completion of all appropriate paperwork. 
  • Work as directed by your Regional Service Manager when required to make that difference
  • Provide on-call cover on evenings and weekends on a rotational basis.
  • Support the Zonal Project Services Team in the rollout of larger projects and upgrades.
  • Ensuring that both Zonal and customer data is treated with the strictest of care
  • Present a positive Company image. 
  • Provide a timely, polite and efficient service ensuring the Customer is satisfied prior to leaving site.
  • Provide on-call cover on evenings and weekends on a rotational basis.

 

      Who you are:

       Essential:

  • Minimum 18 months experience in a field-based customer service engineering role from an IT support environment.
  • Background knowledge in computer hardware (pc's, IP networks and WIFI) 
  • The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully.  
  • Clean driving licence is essential. 
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.   
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible. 
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner. 
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company. 
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work. 

      Desirable:

  • EPoS background
  • Experience of maintaining and installing EPoS equipment 

 We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you! 

What we value:

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Product Owner

Tanfield

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

We are very much a family company not just in name. Zonal people work together and look out for each other. Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​

What you’ll do

We’re looking for a dynamic Product Owner who shares our passion for driving innovation and using technology to build better businesses. We’re going on an exciting journey, and we need more like-minded travellers to help us get there! 

Working within a team of cross functional software engineers the Product Owner will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams.
Taking business and customer needs into consideration the Product Owner will create user stories and work items for the team to implement, working closely with business stakeholders and partners the Product Owner will tailor requirements and specification to meet the need of the target audience. 
The Product Owner will be able to analyse systems to help tease out the detail required for the changes that need implemented. 

Main Duties & Responsibilities
  • Contribute to and implement the product strategy and related commercial business cases.
  • Following Lean and Agile principles, the Product Owner will work closely with all aspects of the business to understand the requirements of the software to solve problems
  • Evaluate client requests, end user insights, industry drivers, and competitor capabilities to identify enhancements
  • Write features/ user stories to implement the product strategy, enhancements and customer requests
  • Drive the process of analysis and estimation within the Software Delivery team to provide a plan
  • Evaluate regulatory changes to determine how they should be accommodated
  • Manage product roadmap priorities to ensure development work is prioritised
  • Collaborate with Sales and industry consultants on sales initiatives
  • Collaborate with Marketing to effectively communicate value of product and overall solution
  • Working effectively with senior leaders and functional teams to ensure success of their Product.


Who you are

You will have excellent analysis and problem-solving skills to understand the ecosystem and how each system is integrated to inform the user stories and provide detail that is required.  You may have started as a systems analyst, or a busines analyst with technical understanding, though no development experience is needed.  
 
  • You may have had hospitality experience and using Software similar to that of Zonal’s.
  • You may have owned a Product before and been able to feed into roadmaps assessing relative priority.
  • You will have worked in an environment with Software as a Service products.
  • You will have excellent project management skills with the ability to operate independently within prescribed guidelines
  • A “can do / will do” attitude focused on timely results
  • Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating through conflict
  • Ability to multi-task, balancing the customer, product strategy and technical priorities required to deliver competitive products
  • Hands on approach to the role with the ability to contribute to team projects whilst taking personal responsibility for their success
  • The successful candidate will possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they work so that they can help deliver change to the necessary components
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

 

Project Coordinator

Field Based
    The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 16,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One. 
                                               
    We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 
                                                                 
    We’re looking for dynamic individuals who share our passion for driving innovation and using technology to build better businesses. We’re going on an exciting journey, and we need more like-minded travellers to help us get there! 



    What you’ll do

    You will undertake a variety of roles to support the Projects team. This includes consulting with customers to ensure product data and configuration and processes are in place prior to project delivery, project managing small scale projects and ensuring all stakeholders are kept regularly informed of progress through a range of communication methods.
    • Provide administrative support to the projects team on key projects and programmes, including co-ordination of project meetings, configuration workshops, and associated reporting and documentation.
    • Deliver regular progress updates to the Project Managers on open issues and task tracking/planning for key projects and programmes.
    • Set up and maintain customer project files, making them easily accessible for stakeholders.
      Provide product consultancy services to customers to ensure procedures, practices and configurations meet requirements.
    • Provide weekly/ad hoc reports and briefings on the status of all live and forecasted customer projects to all relevant parties.
    • Project manages small scale projects aligned with department processes, practices, communication and all relevant documentation.
      Efficient resource booking and planning to support the co-ordination of the project services teams, whilst liaising with internal and external stakeholders to meet expectations.
    • Prepare all relevant materials and equipment required prior to team providing service.
    • Ensure that resource plans are up to date and meet project needs, with tasks assigned appropriately to project personnel.
    • Assess and specify customer development requirements to ensure an informed, controlled and effective method of requests for development.
    • Update the Project Managers on progress to date within project phase, highlighting any deviance to plan and detailing any risk and issues with delivery.
    • Collate, track and analyse service evaluations (training, go-live and implementation) to track individual and team effectiveness, making recommendations to ensure high service quality is maintained, providing relevant information to department managers.
    • Ensure own projects are formally closed and, where appropriate, subsequently reviewed, with lessons learned captured and appropriate action taken.
    • Establish, build and maintain strong working relationships with all Zonal departments, customers and third parties, ensuring management of projects meets customer expectations.
    • Take ownership of own personal development, ensuring project management skills and product knowledge is continuously improved.
    • Provide implementation, go-live support, training, and data maintenance as and when required (day and evening) during periods of demand, holiday or absence.
    • Any other reasonable request as directed by your line manager or the Director of Projects and Services.

    Who you are
    •  Experience of working in a customer facing role.
    • Experience of producing accurate and clear project documentation.
    • Strong communication and presentation skills.
    • Experience of multi-tasking.
    • Demonstrates a positive and confident approach to supporting business change.
    • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
    • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
    • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
    • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
    • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
    • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.
    Desirable Knowledge
    • Zonal Aztec product knowledge.
    • Prince2 Qualification.

     

    Repair Centre Technician

    Livingston

    What you’ll do

    Diagnose, repair and upgrade Zonal and third party hardware service parts.  Provide technical support and product debug expertise to Repair Centre and Production team to ensure the key measures of Service levels, Quality, Output & Cost Objectives are achieved.

    This role will be based at our Manufacturing Division in Livingston. The position involves interaction with other company departments, suppliers and all Zonal associate companies. 

    Your hours of work will be Monday to Friday 8.30am to 4.30pm.

    Main Duties & Responsibilities:-
    • Assess production and field failures, recommend corrective actions.
    • Diagnose and repair EPoS systems and control boards to component level (SMT & PTH) for new build and field returns.  Recommend material return to supplier, reworking, or write-off when in-house repair is not possible.
    • Assist in the achievement of operations schedule by providing product and/or training support services as required.
    • Assist in the implementation of solutions that improve operational performance at any level or area within company.
    • Operate within all operations processes (including Local Work Instructions) such that daily activities are clear and consistent.
    • Work within Cross-functional teams to assist in the development of new modules and products.
    • Comply with the requirements of Health and Safety policies and work procedures.
    • Maintain a clean, tidy, and safe working environment.
    • Maintain Access database used for Field and Production data collection
     

    Who you are

    Essential
    • Ability to adapt and learn new processes
    • Team player
    • Excellent attendance and timekeeping
    • Always willing to go the extra mile
    • Can do attitude
    Desirable
    • ERP system knowledge
    • Dexterity handling
    • IT knowledge
    • PC logging
    • Diagnostics
    • EPoS experience

    Full training will be given to the right candidate.

    Support Coordinator

    Field Based

    Senior Software Tester

    Hybrid Tanfield

    What you’ll do

    You’ll be an experienced Software Tester looking for a mainly hands-on tester role, who is familiar with Agile & CI/CD and keen to implement shift left testing practices.
    As a member of the Engage platform, you will be working to modernise existing products and creating new products in Zonal’s suite of applications and services for the hospitality industry.
    As part of the role, you will be driving the QA processes within the team, selecting the automation frameworks and tooling, while mentoring developers and testers in using these tool sets.
    You will have worked in agile teams and display strong analytical skills to drive forward refinement considering business rules, formal test techniques and security.
    You will be looking to implement pipelines utilising Azure cloud infrastructure and DevOps for the deployment of automation test suites.

    Your key responsibilities will involve: 
    Creating and owning efficient test strategies that provide high amounts of coverage for the best value.  Using your existing experience to confidently determine suitable test coverage based on risk.
    Taking responsibility for creating, maintaining, and deploying automated test suites for functional, system and regression test cases, whilst being embedded within the delivery team.
    Driving a shift left approach within the development team and assisting in building a culture of quality being owned by all team members.

    Who you are

    Key skills we’d like you to have: 
    • up to 5 years’ experience
    • Strong programming experience in C#
    • Strong communication, co-ordination and prioritisation skills to structure and manage test processes and team workload.
    • Confident in selecting and implementing automation frameworks and tools
    • Confident in mentoring developers and testers in automation frameworks and tooling.
    • Extensive experience of API testing
    • ISEB/ISTQB Foundation Certificate
    Nice to have:
    • Azure DevOps CI/CD pipelines (with YAML files)
    • Docker
    • Azure Cloud
    • Experience in End-to-End Automation – Playwright, Cypress, Selenium.

     What we value

    Teamwork, Innovation, Passion, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

    We are going on an exciting journey, and we need more like-minded travellers to help us get there!


    If this sounds like you then we would love to hear from you!

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    Work for us and enjoy all these benefits

    Employee protection - Life assurance, critical illness, income protection

    Generous annual leave, with the ability to buy extra leave and sell leave back

    Have your birthday as a day off on us

    High street discounts

    £1,500 interest free credit to spend on ‘SmartTech’ per annum

    Cycle to work salary sacrifice scheme

    Company pension

    2 x paid days per year to spend on charity work

    ‘Values in Action’ quarterly cash awards

    Employee of the year

    Who we work with

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    Miller & Carter
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    Pizza-Express logo
    deliveroo logo
    Uber eats log
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