Integrations Consultant

Function: Technical Solutions
Reporting to: Integrations Manager
Hours: Full Time, 37.5 hours per week
Location: Work From Home (Mainly working from home, with very occasional visits to the company offices depending on location).

About Zonal

Zonal is one of the UK’s largest technology providers to the hospitality industry serving more than 16,000 businesses, from small independents through to large chains such as Miller & Carter, Greene King, PizzaExpress and JD Wetherspoon.
If you’ve booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product!
Our connected technology has been shaping the future of hospitality for decades. With innovation at the heart of everything we do, we have continuously evolved to become a leading player in the world of hospitality tech both nationally and internationally. As part of Volaris – a global network of independently operated software businesses – we combine the agility and personal touch of our heritage with access to world-class resources and expertise.

What you’ll do

The Integrations Consultant is responsible for supporting third-party partners and customers through the end-to-end integration lifecycle. This includes technical discovery, solution design, onboarding, accreditation, troubleshooting, and ongoing consultancy relating to API and integration services.
Working closely with internal product, development, support, and project teams, the Integrations Consultant acts as a technical subject matter expert, helping partners successfully connect their solutions while ensuring integrations meet business, security, and operational standards.
Do you:

• Love working with key customers
• Have a firm Technical background and experience of APIs
• Have a passion for solving problems logically
• Have a hunger for continuous learning, development and expanding your skills
• Thrive in being self-sufficient in your own ability to analyse and solve problems

If so, the Integrations Consultant may be the perfect position for you!

There are 3 key areas of work involved:

1. Integration consultancy and solution design
   Supporting partners and customers through discovery, API guidance, architecture review, authentication, security, and best-practice integration design.
2. Partner onboarding, accreditation, and delivery
   Managing new partner onboarding, coordinating testing and certification, ensuring integrations meet business, functional, performance, and security standards.
3. Technical support, troubleshooting, and continuous improvement
   Investigating API issues, analysing logs and data exchange problems, creating documentation, improving processes, and feeding partner insight into future platform improvements.

Within the three key areas of work, you will:

1. Integration consultancy and solution design
   • Provide technical guidance to partners and customers throughout the integration journey.
   • Run discovery (kick-off) sessions to understand requirements, use cases, and technical constraints.
   • Review proposed integration designs and recommend best practice approaches for APIs, webhooks, authentication, security, and data exchange.
2. Partner onboarding, accreditation, and delivery
   • Manage the onboarding process for new integration partners.
   • Coordinate testing, validation, accreditation, and certification activities.
   • Ensure integrations meet functional, performance, security, and operational requirements before go-live.
   • Provide regular progress updates and help keep delivery moving.
3. Technical support, troubleshooting, and continuous improvement
   • Investigate and resolve integration issues involving APIs, connectivity, authentication, logs, and data formats.
   • Liaise with development, support, product, and project teams to resolve complex issues.
   • Create and maintain technical documentation, FAQs, setup guides, and best practice materials.
   • Identify improvements to integration processes, tooling, partner experience, and platform capability.

Skills and qualifications

You will be a talented and ambitious individual who thrives in a fast-paced environment with experience of delivering exceptional customer service and with experience in designing and being part of technical projects.
Key Skills

• API and integration expertise — working with REST APIs, web services, authentication methods, JSON/XML, webhooks, and integration architecture.
• Technical troubleshooting and problem solving — analysing API requests, responses, logs, errors, connectivity issues, and resolving complex integration problems.
• Stakeholder communication — explaining technical concepts clearly to partners, customers, internal teams, and non-technical audiences.
• Technical documentation — creating and maintaining setup guides, implementation guides, FAQs, specifications, and knowledge base content.
• Project coordination and partner onboarding — managing onboarding, accreditation, testing, validation, certification, and progress updates for integration partners.

Knowledge & Experience

• Experience in interacting with, documenting, and using APIs. Any experience in guiding customers through developing their apps against API specifications is desirable.
• Experience working with REST APIs and web services.
• Familiarity with Postman.
• Strong understanding of API authentication methods, including API Keys, OAuth, JWT, and HMAC.
• Ability to read and troubleshoot JSON, XML, and other data formats.
• Experience supporting software integrations and technical implementations.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Experience creating technical documentation and implementation guides.
• Strong organisational and project coordination skills.

Desirable

• Experience within hospitality, retail, SaaS, or payment technology environments.
• Experience with Zonal platforms including Aztec, iOrder, Bookings and Loyalty.
• Knowledge of webhook architectures and event-driven integrations.
• Familiarity with Power Automate, Azure services, or similar integration tools.
• Understanding of cloud technologies and API management platforms.
• Experience managing third-party relationships and accreditation programmes.

 

Legal Counsel

Function: Legal
Reporting to: General Counsel
Hours: Full time (part-time applications may be considered for the right candidate)
Contract: Permanent
Location: Tanfield, with remote working considered for the right candidate
 

What you’ll do

The Legal Counsel is responsible for providing practical, commercially focused legal advice and support across the Zonal group. This includes drafting and negotiating commercial contracts, advising on intellectual property and data protection matters, and supporting the wider business on a broad range of legal, corporate and risk-related issues.
Reporting to the General Counsel, the Legal Counsel works closely with colleagues in sales, finance, HR, product and development, acting as a trusted adviser who helps the business to move quickly while managing legal risk appropriately.
Do you:

• Enjoy being a trusted business partner who finds practical solutions to legal questions
• Take pride in clear, precise and well-structured drafting
• Thrive on managing a varied workload and juggling competing priorities
• Have a strong interest in intellectual property, data protection and technology contracts
• Want to develop your career in an innovative, growing technology business

If so, the Legal Counsel role may be the perfect position for you!

There are three key areas of work involved:

1. Commercial contracts and negotiation
   Drafting, reviewing and negotiating customer, supplier and partner agreements, and supporting the business to close deals on sensible terms.
2. Intellectual property and data protection
   Advising on IP ownership, licensing and protection, and on UK GDPR and wider data protection compliance, particularly in a contractual context.
3. Corporate, employment and wider legal support
   Supporting the General Counsel on group matters, employment-related queries, disputes and international contractual requirements as they arise.

Within the three key areas of work, you will:
Commercial contracts and negotiation

• Draft, review and negotiate a wide range of commercial contracts, including customer, supplier, reseller and partner agreements, NDAs and licence terms.
• Provide clear, pragmatic advice to sales and account management teams on contractual risk, and support them through negotiations.
• Develop and maintain standard templates, playbooks and guidance so that colleagues can handle routine contracts efficiently and consistently.
• Maintain accurate records of key contracts and manage contract-related queries from across the business.

Intellectual property and data protection

• Advise on IP matters, including ownership of software and developments, licensing (including third-party and open-source software) and the protection of Zonal’s brands and intellectual property.
• Advise on UK GDPR and data protection compliance, including data processing agreements, international data transfers, data protection impact assessments and responses to data subject requests.
• Review customer and partner security and data protection and support the business on data protection due diligence.
• Keep up to date with legal and regulatory developments affecting the business and communicate their practical impact.

Corporate, employment and wider legal support

• Support the General Counsel on corporate matters, which may include group re-organisations, acquisitions and disposals.
• Provide support to HR on employment contracts and, where required, restructurings, working with external advisers as appropriate.
• Assist with the management of disputes and potential claims, liaising with external counsel where needed.
• Support our US office with contractual matters, taking account of international requirements where relevant.
• Instruct and manage external advisers, and contribute to wider risk management and compliance activity across the group.

 

Skills and qualifications

You will be a qualified solicitor with a strong grounding in commercial, intellectual property and data protection law, who thrives in a fast-paced environment and enjoys working closely with colleagues across the business.
Key Skills

• Excellent drafting — producing clear, accurate and commercially sensible contracts and legal documents, and explaining legal concepts in plain English.
• Excellent organisational skills — managing a varied and often fast-moving workload, prioritising effectively and keeping matters moving to deadlines.
• Commercial judgement — giving practical, risk-based advice that supports the business to achieve its goals.
• Communication and stakeholder management — building strong working relationships with colleagues at all levels, as well as with customers, suppliers and external advisers.

Knowledge & Experience

• Qualified solicitor (Scots or English law).
• At least 3 years’ post-qualification experience (PQE) in the UK, gained either in-house or in private practice (or ideally a combination of the two).
• Strong experience in intellectual property, data protection and general commercial contract matters.

Desirable

• Experience in corporate matters, including group re-organisations, acquisitions and disposals.
• Experience in employment law matters, including restructurings and employment contracts.
• Experience with dispute resolution.
• International experience, to help support our US office in contractual matters.
• Strong Excel and PowerPoint skills.

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.   

We are looking for a Field Service Engineer based in either Derby, Burton or Leicester.

What you’ll do
Install and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.
Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals.

Responsibilities will involve:-

• Carry out site surveys to assess and plan requirements for safe installation. 
• Liaise with on-site contractors to agree requirements.  
• Installation, testing and configuration of all parts of Zonal’s EPoS systems, including structured cabling, according to Company standards and procedures.
• Planned and regular maintenance of all on-site equipment.
• Provide site with any additional information or training. 
• Advise users on basic operation of equipment.  Daily liaison with the Engineering Scheduler.  Close calls with the Engineering Scheduler as soon as these are completed.  
• Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
• Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair.
• Carry out programme upgrades on site.
• Carry out Data copies if required to preserve critical data.
• Liaise with the R&D department during product trials: report any problems that occur during installation, usage or removal to ensure which require further attention.
• Full and detailed completion of all appropriate paperwork.
• Present a positive Company image.
• Provide a timely, polite and efficient service.
• Provide on-call cover on evenings and weekends on a rotational basis.
• Ensuring the delivery of product features into product releases at the required level of quality
• Pro-actively participating in the full development lifecycle
• Monitoring and reporting on the production usage of the product to help identify areas of weakness/risk
• Championing expertise to ensure quality of product throughout all stages of the development lifecycle

Who you are
Essential:-

• Minimum 18 months experience in a field based customer service engineering role, ideally in the hospitality/leisure industry.
• Background knowledge in computer hardware (pc's, IP networks and WIFI)
• The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully. 
• Clean driving licence is essential.
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.  
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable:-

• EPoS background
• Experience of maintaining and installing EPoS equipment
• 3 years or more experience in a field based customer service engineering role, ideally within the hospitality/leisure industry

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.   

We are looking for a Field Service Engineer based in either Derby, Burton or Leicester.

What you’ll do
Install and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.
Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals.

Responsibilities will involve:-

• Carry out site surveys to assess and plan requirements for safe installation. 
• Liaise with on-site contractors to agree requirements.  
• Installation, testing and configuration of all parts of Zonal’s EPoS systems, including structured cabling, according to Company standards and procedures.
• Planned and regular maintenance of all on-site equipment.
• Provide site with any additional information or training. 
• Advise users on basic operation of equipment.  Daily liaison with the Engineering Scheduler.  Close calls with the Engineering Scheduler as soon as these are completed.  
• Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
• Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair.
• Carry out programme upgrades on site.
• Carry out Data copies if required to preserve critical data.
• Liaise with the R&D department during product trials: report any problems that occur during installation, usage or removal to ensure which require further attention.
• Full and detailed completion of all appropriate paperwork.
• Present a positive Company image.
• Provide a timely, polite and efficient service.
• Provide on-call cover on evenings and weekends on a rotational basis.
• Ensuring the delivery of product features into product releases at the required level of quality
• Pro-actively participating in the full development lifecycle
• Monitoring and reporting on the production usage of the product to help identify areas of weakness/risk
• Championing expertise to ensure quality of product throughout all stages of the development lifecycle

Who you are
Essential:-

• Minimum 18 months experience in a field based customer service engineering role, ideally in the hospitality/leisure industry.
• Background knowledge in computer hardware (pc's, IP networks and WIFI)
• The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully. 
• Clean driving licence is essential.
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.  
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable:-

• EPoS background
• Experience of maintaining and installing EPoS equipment
• 3 years or more experience in a field based customer service engineering role, ideally within the hospitality/leisure industry

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.   

We are looking for a Field Service Engineer based in either Derby, Burton or Leicester.

What you’ll do
Install and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.
Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals.

Responsibilities will involve:-

• Carry out site surveys to assess and plan requirements for safe installation. 
• Liaise with on-site contractors to agree requirements.  
• Installation, testing and configuration of all parts of Zonal’s EPoS systems, including structured cabling, according to Company standards and procedures.
• Planned and regular maintenance of all on-site equipment.
• Provide site with any additional information or training. 
• Advise users on basic operation of equipment.  Daily liaison with the Engineering Scheduler.  Close calls with the Engineering Scheduler as soon as these are completed.  
• Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
• Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair.
• Carry out programme upgrades on site.
• Carry out Data copies if required to preserve critical data.
• Liaise with the R&D department during product trials: report any problems that occur during installation, usage or removal to ensure which require further attention.
• Full and detailed completion of all appropriate paperwork.
• Present a positive Company image.
• Provide a timely, polite and efficient service.
• Provide on-call cover on evenings and weekends on a rotational basis.
• Ensuring the delivery of product features into product releases at the required level of quality
• Pro-actively participating in the full development lifecycle
• Monitoring and reporting on the production usage of the product to help identify areas of weakness/risk
• Championing expertise to ensure quality of product throughout all stages of the development lifecycle

Who you are
Essential:-

• Minimum 18 months experience in a field based customer service engineering role, ideally in the hospitality/leisure industry.
• Background knowledge in computer hardware (pc's, IP networks and WIFI)
• The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully. 
• Clean driving licence is essential.
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.  
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable:-

• EPoS background
• Experience of maintaining and installing EPoS equipment
• 3 years or more experience in a field based customer service engineering role, ideally within the hospitality/leisure industry