The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants, and hotels.  Customers include national brands like Pizza Express, and All Bar One.                                             

We provide our customers with the solutions they need to make their business a success. 

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

What you’ll do

We are looking for a Network Engineer, someone who can deliver operational excellence and stability to our customer facing and corporate networks.   This is an exciting opportunity to be part of a wider technical team building and connecting platforms that will help define the future of hospitality both in the UK and abroad.

You and your team will:

• Build strong, collaborative relationships with architects, operations and engineering teams
• Design, implement and maintain secure, scalable and highly available networking solutions
• Develop the future of networking within Zonal, evaluating new technology, building roadmaps and working collaboratively with other teams to deliver industry leading solutions
• Continually improve BAU processes and procedures
• Build out tooling, monitoring and security controls
• Own the network aspects within DR plans and processes
• Promote a automate, tool and document culture
• Analyse and implement solutions to reduce complexity and toil
• Participate in on-call cover and Incident Response
• Play a key role in change management controls
• Work with customers, partners and vendors to articulate requirements and shape the right solutions

Who you are

You will have 3+ years’ experience in a similar role in enterprise and datacentre networking:

What you’ll need to succeed

Hands-on experience in all or some of the following

• • Firewalls, switching and L2/L3 principles
  • Configuration and administration of resilient corporate and datacentre network infrastructure and devices
  • Management and automation technologies
  • Security controls, access models for local and distributed workforces
  • Proactive monitoring, logging and corrective actions
• Excellent analytical, fault diagnosis and troubleshooting skills
• Solid understanding of network design principles, resilience and industry best practice
• Experienced documenting solutions, specifications and high level designs, developing policies around BAU and change
• Quick to spot opportunities in new capabilities, a fast learner
• A self-starter with a passion for technology and problem solving

• A champion of automate everything, document everything
• A team player, organised, with a safe pair of hands

Desirable, but not a must

• Experience in Checkpoint, DELL, Meraki and ESXi network services
• Experience in and around multi-site enterprise, MSP, datacentre and cloud technologies
• Based around central belt Scotland for on site attendance

What we value

Teamwork, Passion, Innovation and Professionalism are the values we believe make us the company we are.   We are looking for someone who understands great culture and will help us shape it as it evolves.

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express and All Bar One.                                    

We provide our customers with the solutions they need to make their business a success. 

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will be working within the Client Server team, who look after Zonal’s enterprise software, developing projects ranging from our main EPoS Solution, Mobile Applications to our Chip & PIN integrated payment system.

You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You will feel a sense of pride when you see the work you do having a direct positive impact in this industry.

Your day will be split between preparing for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement. 

Working within an agile delivery team, you will participate in all aspects of delivering software projects. You will participate in the product design, technical design, development, and maintenance of our environments. You will ensure quality by performing reviews, and influencing behaviour-driven design.

Responsibilities will involve:-

• Working with other team members to delivery features on spec,
• Participate in product and technical designs to ensure that team delivers value in each increment
• Performing code reviews to ensure that all code follows agreed standards,
• Actively looking for and suggesting improvements in our processes

Who you are

You will enjoy a fast-paced development environment where the next phase is only around the corner. You will care about continuous improvement and modernising our approaches.

• Experience developing with C#.
• Experience of working with RESTful API’s.
• Database proficiency (SQL Server) or other RDBS
• Understanding the principles of source control e.g., Git, SVN
• Good problem-solving skills (i.e., ability to solve issues in SQL/C#)

Additionally, the following skill areas would be advantageous:

• Knowledge of EPOS systems/hospitality industry.
• Delphi programming.
• Experience working within Agile/scrum environments.
• Knowledge of TFS/Azure DevOps.

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

* THIS IS A FULLY REMOTE OPPORTUNITY FOR UK BASED CANDIDATES*

The Zonal group are one of the UK’s largest technology providers to the hospitality industry and our products are used by over 11,000 pubs, restaurants, and hotels.  We are a family business with Scottish roots and operate from our modern head office in Edinburgh and hotel management solutions loosely based in Cardiff – High Level Software.

At High Level Software we make smart, simple solutions for hotels, with a commitment to making hoteliers’ lives easier.  We have enjoyed strong growth from start-up to becoming an established SaaS provider, now serving over 500 hotels across the UK.

This role is an opportunity to broaden your skill set, effect change and see the results of your work faster than the narrow constraints of most businesses. We're on the hunt for the best talent to add to our team as we grow.

We are looking for people who are passionate, forward-thinking and friendly, and work hard to create a supportive and fun environment. We encourage smart decision making and our conscientious, self-motivated and committed workforce enjoys an atmosphere of flexible working patterns and reciprocal support. 

What you’ll do

This role sits within the Technology Team, working alongside talented Software and Test Engineers to improve and maintain our Property Management System (PMS) – a critical Software as a Service (SaaS) platform powering our hotelier customers core businesses.
 

Our team uses Agile Scrum and embraces DevOps, and you will work closely with our Head of Technology (who you’ll report to), our Development Lead and Product Owner.  We care about delivering a great product, with strong functionality, reliability, performance efficiency/scalability, and security.

Our PMS platform is evolving rapidly as we adopt a modern Cloud native landscape with technologies like AWS and microservices.  You will work with AWS services in our application architecture, such as SQS, SNS, and API gateway.
 

Using PHP you will work on the PMS core in our legacy Laravel framework, with newer microservices utilising Laravel/Lumen/Octane.  You will also be involved in our increasing use of serverless code through AWS Lambda (currently node.js), our core database MySQL (AWS Aurora),  NoSQL MongoDB as well as Redis.

In this hands-on role you will enjoy autonomy, flexibility and variety, giving you the opportunity to architect and build new functionality which we deploy regularly.  As such you will play a key part in helping drive our roadmap forward, and share credit for the value we deliver to customers.

Some upcoming goals for the team are to:

• Complete the migration of our old stack into new microservices, exposing more functionality to customers via APIs
• Rearchitect our user permission matrix to add more flexibility and granularity
• Enhance payment options by adding new gateways and support for smart methods such as Apple Pay
• Increase the functional coverage of our test automation within Cypress

Who you are

You will have a background in software development, having spent at least some of your career as a member of a product engineering, deployment and/or platform delivery team.  You will already have extensive PHP and SQL experience, ideally in a Cloud environment.

Core skills and experience

• Great hands-on skills with PHP, ideally including Laravel framework (we are moving to Laravel Octane), writing good, well-structured and maintainable code
• Confident with SQL databases, ideally MySQL
• Strong understanding of OO techniques, and modern software design patterns such as DRY, SOLID principles and message queues and APIs
• Experience with versioning control systems such as Git
• Experience of delivery to functional and non-functional requirements
• Experience building, deploying and maintaining production services
• Excellent analytical and problem solving skills
• Comfortable with Linux
• A team player that enjoys influencing change and leading areas of their technical expertise.
• Comfortable interacting with mixed audiences of Support, Development/Engineering and Test

Desirable skills and experience

• Experience building web services (HTML, CSS, JQuery, Javascript)
• Experience of Cloud environments; preferably AWS including core services:  EC2, RDS (pref My SQL Aurora), ECS, Lambda, API Gateway, CloudWatch, S3, SNS, SQS
• Experience with containerisation, Docker and microservices
• Experience of Test Driven Development and test automation
• Experience of NoSQL databases such as Redis, MongoDB, DynamoDB
• Experience of designing APIs using OpenAPI (Swagger)
• Experience in scripting, automation and Infrastructure as Code (IaC), using a tools such as Cloud Formation, Terraform, Python and Bash

What we value

Teamwork, Innovation and Professionalism are the values we believe make us the company we are, and you should be able to demonstrate a genuine passion and aptitude for technology.  We are proud of our ‘geek’ credentials, and we value the ability to quickly learn more than a perfectly aligned current skill-set.

As a team we strive to be quick to spot opportunities and new capabilities in technologies, continually improving processes, design patterns and architectures.  We don’t get everything right, but we learn from our mistakes.

*** THIS IS FULLY REMOTE OPPORTUNITY FOR UK BASED CANDIDATES***

We are seeking a highly skilled software test engineer with a track record of delivering high quality function and non-functional testing. As a senior test engineer you will be a key member of our technical team, working closely with developers and other test engineers to ensure the quality of our cloud-based PMS SaaS product and its key features.  In addition the successful candidate will be responsible for designing, developing, and maintaining test suites, with the aim of improving our process for evaluating the performance, reliability and scalability of our software application and underpinning AWS infrastructure.

What you will do

You will be involved in the full product development life cycle playing a significant role in delivering innovative solutions that are changing the way we all interact with hotels.  You will also play a key role in the creation and maintenance of automated test scripts, as we transition from primarily manual testing to primarily automated testing.  In delivering this you will collaborate closely with other test engineers and become a valued member of the team.

Your main duties will be to

• Design, create, execute and review manual and automated test scripts
• Ensure released software is of a high standard, in a timely manner
• Create test plans based on user story requirements provided by the product team
• Take a prominent role in test estimation
• Contribute to the ongoing improvement of our testing practices
• Provide guidance to any junior and mid-level Testers in the team
• Highlight any risks or issues you identify with a detailed bug report
• Be responsible for owning and managing your own personal learning and objectives
• Assist in the maintenance of the technical back log in collaboration with stakeholders
• Assist with deployment process and provide ongoing support

Core skills and experience

• A solid understanding of testing principles (ISTQB foundation or higher)
• Significant experience in a software delivery test role
• Experience of test plan design and creation
• Experience of test automation
• Experience of both function and non-functional testing (especially performance/load testing)
• Experience with non-functional testing tools and techniques, such as JMeter, Siege, Gatling, or LoadRunner
• Strong analytical and problem-solving skills, with the ability to analyse test results and identify areas for improvement
• You will demonstrate excellent communication and collaboration skills, with the ability to work effectively and autonomously with cross-functional teams

Desirable skills and experience

• Using Cypress for test automation
• Experience mentoring / coaching team members in good practice and design
• A good understanding of current and emerging trends in the tech testing industry
• An understanding of Agile principles (we currently use Scrum)

What we value

Teamwork, Innovation and Professionalism are the values we believe make us the company we are, and you should be able to demonstrate a genuine passion and aptitude for testing.  We are proud of our ‘geek’ credentials, and we value the ability to quickly learn more than a perfectly aligned current skill-set.

As a team we strive to be quick to spot opportunities and new capabilities in technologies, continually improving processes, design patterns and architectures.  We don’t get everything right, but we learn from our mistakes.

The company retains a start-up pace with rapid development cycles where great ideas can become reality for customers in a matter of weeks. We can only achieve this by following development/testing good practices across the board and it is the dedicated team, both technical and non-technical, who come together to make it possible.

Company Background

The Zonal group are one of the UK’s largest technology providers to the hospitality industry and our products are used by over 11,000 pubs, restaurants, and hotels.  We are a family business with Scottish roots and operate from our modern head office in Edinburgh and hotel management solutions loosely based in Cardiff – High Level Software.

At High Level Software we make smart, simple solutions for hotels, with a commitment to making hoteliers’ lives easier.  We have enjoyed strong growth from start-up to becoming an established SaaS provider, now serving over 500 hotels across the UK.

This role is an opportunity to broaden your skill set, effect change and see the results of your work faster than the narrow constraints of most businesses. We're on the hunt for the best talent to add to our team as we grow.

We are looking for people who are passionate, forward-thinking and friendly, and work hard to create a supportive and fun environment. We encourage smart decision making and our conscientious, self-motivated and committed workforce enjoys an atmosphere of flexible working patterns and reciprocal support. 

Helpcentre Analyst

Function: Helpcentre

Reporting to: Helpcentre Resource Manager

Location: Hybrid - working time split between our office at Tanfield, Edinburgh and working from home

Please note that the start date for this role will be Monday 8th January 2024.

What you’ll do

You will be working with a team of 60+ Support Analysts delivering exceptional customer support to our portfolio of prestigious hospitality companies, 365 days per year.

Your role will be to provide technical support and advice on all incoming incidents and requests, ensuring these are logged and handled in accordance with departmental guidelines and procedures

We operate a shift pattern basis to cover the core hours of our business which run from 7am to 1am.

Our weekly standard shift patterns are- 7am – 5pm, 9am – 6pm & 3pm – 1am.

Responsibilities will involve:-

• Logging of all incidents within our call logging software, ensuring all relevant information is obtained, correct categorisation and SLA is chosen and advise caller of unique call reference number;
• Provide problem diagnosis, using appropriate support tools and resolution for problems. Assign calls to correct third party queues where appropriate;
• Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times;
• Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests;
• Escalate any issues but try and ensure they are dealt with before problems occur;
• Track and monitor calls that are with third parties, to liaise with third parties for a resolution and escalate when resolution is not moving forward within the appropriate timescales;
• Resolve and close incidents and requests to customer satisfaction or escalate to the appropriate Account Manager where necessary;
• To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring SLA’s and KPI’s are met;
• Responsible for ongoing performance against appropriate Service Level Agreements and ensuring that these are continually improved;
• Ensure processes are documented and updated as necessary;
• Demonstrate a positive attitude towards change by words and behaviours.  Challenge the way things have always been done and suggest improvements;
• Ability to build relationships with resolving teams and service management teams
• Adhering to complex processes and procedures;
• Ensuring Knowledge Base articles are regularly reviewed and updated;
• Training and mentoring new starters and acting as an ongoing point of escalation;
• Compliance – ensure that you understand and adhere to PCI-DSS policies

Who you are

• You will be a talented and ambitious individual who thrives in a fast paced environment.
• You will possess excellent written and oral communication skills with a proven track record for providing outstanding customer service in a similar role.
• A solid technical background with a talent for troubleshooting and problem solving.
• Strong analytical skills with a great attention to detail.
• A passion for exceptional customer service.
• A flair for multi-tasking in a high pressured environment.
• A collaborative and proactive approach in all aspects of your work.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh our offices in Staffordshire and Sussex, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We are looking for a dynamic Senior Developer who shares our passion for driving innovation and using technology to build better businesses. We are going on an exciting journey, and we need more like-minded travellers to help us get there!

What you will do:

You will be involved in the full product development life cycle playing a significant role in delivering innovative solutions that are changing the way we all interact with pubs, restaurants, and hotels.

Main Duties:

• You will collaborate closely with the Product Owner and Delivery manager to ensure the road map is defined.
• You will help lead the design and architecture of the products in collaboration with technical architects.
• Assist in the maintenance of the technical back log in collaboration with stakeholders
• You will collaborate closely with other engineers and become a valued member of an autonomous, cross-functional team
• You will collaborate closely with the Delivery team to help ensure the delivery is in scope and on time
• You will help the team and contribute to the plan, design, and shape responsive solutions
• With your help, the team will ensure that our customer’s experience is the absolute best it can be.
• You will be responsible for owning and managing your own personal learning and objectives.
• Bind our front and back-end services together and monitor, test and continuously optimize your designs.

Skills Required:

• Experience of taking ownership and driving forward technical roadmaps and 
• You have worked with various database technologies
• You have experience of working with high throughput, highly concurrent systems
•  You have experience of taking a leading role in a project/team
• You have an understanding of current and emerging trends in the tech industry
• C# .net Core Mongo DB SQL Developer Skills ASP.NET Core JavaScript / React / Knockout

Desirable skills:

Comfortable with configuring hardware: Windows / Linux Experience developing Installsheild apps Xamarin / iOs / Android Dev / React Native

What we value:

Teamwork, Innovation, Passion, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One. 

We provide our customers with the solutions they need to make their business a success. 

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

Our Customer Service Department consists of the Helpcentre, Technical Support and Service Engineer teams (all reporting to Service Delivery Director).

We’re looking for dynamic Incident Leaders to work with our Client, Pizza Hut Yum, who can share our passion for customer service, driving innovation and using technology to build better businesses. We’re going on an exciting journey, and we need more like-minded travellers to help us get there! 

Main Duties & Responsibilities:

To act as a dedicated Incident Leader for Pizza Hut Yum on the basis of achieving the agreed KPI’s:

1. Define incident ownership

It's important to clearly define the roles and responsibilities to avoid finger pointing! (Zonal/PHYUM and 3rd party resolvers).

2. Agreements understood

All resolvers and internal YUM teams work to Operational Level agreements. These need to be designed, agreed, measurable and reportable daily

3. Implement incident tracking

By implementing an incident tracking system, you can monitor the status of each incident and ensure that it is progressing towards resolution. This will help to identify systemic issues and improve the end user experience.

4. Stakeholder ownership

Everyone should be trained on the importance of taking ownership of incidents and being accountable for their resolution. This will help to ensure that everyone understands their role in the incident management process.

5. Empower staff to resolve

Staff should be given the authority and tools they need to resolve incidents. This can include access to resources, the ability to escalate issues, and the authority to make decisions regarding incident resolution.

6. Monitor and analyse data

Incident data should be monitored and analysed to identify trends, root causes of issues, and opportunities for improvement. This can help to drive continuous improvement in the incident management process.

Other Tasks

• Managing the lifecycle of all Pizza Hut Yum problems and incidents.
• Preventing incidents from happening.
• Minimizing the impact of unavoidable incidents.
• Making temporary solutions (workarounds) available to incident management.
• Liaising with Development for final solutions for known errors alongside providing timescales. Be the gatekeeper to Development from HC
• Working with Development Teams to produce real time status and updates with direct link and guidance with Service Delivery Team for performing trend analysis of important services or historical incidents.
• Problem identification and recording.
• Problem investigation and diagnosis.
• Identifying underlying causes of incidents and preventing recurrences.
• Developing workarounds or other solutions to incidents.
• Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with incident management.
• Monitoring tasks to work on the problem resolution.
• Problem resolution and closure.
• Working very closely with Service Delivery Team, Trainers and Quality Analyst to ensure adherence to work arounds and appropriate action taken
• Regular meetings with Helpcentre Management team to report in on progress and keep departmental awareness of problem management requirements are being followed by Helpcentre staff
• Be key stakeholder in the Development request / prioritisation for HC work accordingly.

Additional Responsibilities:

• Provide account teams with any additional information or requirement for site training if trends show high % of user issues.
• Provide the Helpcentre with regular updates on progress, details of any other relevant issues, or further action to be taken on key problems.
• Liaise with the R&D Department during product trials: Be a key stakeholder in go no go meetings
• Present a positive Company image.

Key Skills We Require:

• Minimum 3 years’ experience in a BA/Service Delivery Role
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service - understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find the best solutions and take a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work

Who you are

You will have excellent analysis and problem-solving skills in order to understand the ecosystem and how each system is integrated within a customer’s business. You will understand the importance of customer service and will have excellent product knowledge.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands base in Stafford, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What we value

Teamwork, Innovation, Passion, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Full Job Description

Technical Solutions Consultant

Function: Technical Solutions

Reporting to: Head of Technical Solutions

Location: Hybrid/Field Based (A mixture of working from home; in the field at various customer locations; and occasions, as business requires, in one of the designated Company Offices).

Are you our missing ingredient?

Do you:

• Love working with key customers
• Have a strong Technical background
• Have a passion for solving technical problems logically
• Have a hunger for continuous learning, development and expanding your skills
• Thrive in being self sufficient in your own ability to analyse and solve problems

If so, the Technical Solutions Consultant may be the perfect position for you!

Please read on to find out a little more about the role.

About Zonal

If you’ve booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands base in Stafford, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

The Technical Solutions Consultant role is all about helping new and existing customers with the technical design and implementation of all Zonal products, from physical POS to integration our API’s, as well as looking after the Meraki mobile management device service. There are 3 key areas of work involved:

1. Providing Technical Solutions design and implementation & helping resolve complex customer issues with software or technological products.
2. Managing the Meraki Offering (MDM & Wi-Fi).
3. Zonal API Integration Support.

Within the above 3 key areas of work you will:

• Provide support as a SME, when the Zonal support teams have been unable to triage/resolve a suspect API issue, or urgent issues arise.
• Take responsibility for owning and running Technical Projects for new and existing customers, and/or acting as a SME as part of a bigger project and owning the Technical workstream for that project.
• Fully understand the technical intricacies of the Zonal product stack, to allow you to efficiently design Zonal solutions.
• Work with Zonal development and product teams, providing feedback based upon your experiences with the Zonal product stack when designing and implementing.

Suitable training and upskilling will be provided to accommodate and skills gaps, and any new work will be incorporated into existing workloads. While this role has internal elements, it is primarily customer facing, and a key part of this role is ensuring we deliver an amazing experience for our customers in every engagement we have with them.

Are you the right fit

You will be a talented and ambitious individual who thrives in a fast-paced environment with experience of delivering exceptional customer service and with experience in designing and being part of technical projects.

To be able to succeed in this role there are five key skills that you will need:

1. Customer Service – you will understand and respond to customer needs (internal and external) and exceed expectations.
2. Operating Systems from Windows 10 (Server 2016) – you will be capable of installing, and configuring these Operating Systems from scratch, and have good knowledge of the capabilities and features within them
3. Troubleshooting/Problem Solving – you will be able to analyse information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  You have a proven track record of resolving complex technical issues.
4. Self sufficiency – you possess the ability to analyse technical problems and come up with solutions to those technical problems.  Where a problem is complex, you are able to identify what help you need, and reach out and work with those teams to assist you
5. Core Technical Ability – you will have experience in technical design and implementing technical projects.  You are someone with a strong technical background.

Within the above five key skill you will also be required to have:

• Experience of networking and being able to design solutions to fit networks of different types. You must understand both wired and wireless networks to a good standard, and you will encounter MPLS, VPN’s and SDWAN’s - Any wired networking qualification such as a CCNA is advantageous but not compulsory.
• Commercial and organizational focus; demonstrates an understanding of overall business and commercial issues facing the company.
• You will be able to interact with, document, and use API’s.
• Good SQL skills, with a focus on administrating SQL server. An ability to install, configure, and maintain SQL instances, as well as backup, restore, and migration databases A SQL qualification such as 70-764 or a modern-day alternative is an advantage.
• Must have full Driving license for travel purposes to customer locations (there is car allowance & mileage for any travel required)
• Experience with Mobile Device Management (Desirable but not required).
• Experience with managing wireless access points (Desirable but not required) - Any Wireless networking qualification such as a CWNA is advantageous but not compulsory.

The Technical Solutions Consultant hours of work are Monday to Friday, 9am-5.00pm with a level of flexibility within the team. The nature of this role will mean, on occasion, you will have to adjust these hours to meet a particular project demands (this will include working a night shift, or over a weekend). Some jobs may require extensive travel and stays away from home as the Zonal customer base is geographically diverse across the UK.

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsession are the values that make us the company we are.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

What we can offer

Zonal is a fantastic place to work and we are constantly evaluating our Benefits Package. Here is the menu of some of the benefits that our team enjoy:

• Employee protection - Life assurance, critical illness, income protection
• Generous annual leave, with the ability to buy extra leave and sell leave back
• Have your birthday as a day off on us
• High street discounts
• £1,500 interest free credit to spend on ‘SmartTech’ per annum
• Cycle to work salary sacrifice scheme
• Company pension
• 2 x paid days per year to spend on charity work
• ‘Values in Action’ quarterly cash awards
• Employee of the year