Receptionist and Office Support

Location: Tanfield, Edinburgh

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, a Midlands base in Stafford, southern base near Gatwick and  our Innovation Centre in Abingdon,

What you’ll do

You’ll act as first face to face point of contact for visitors and staff to Zonal’s head office at Tanfield, assist with general office management and perform administrative tasks.

Responsibilities will involve:-

• Front of house – answering the door, meeting visitors and administering visitor passes.
• Answer the company phone when required
• Managing any internal/external mail
• Managing orders and deliveries of office supplies
• Organising meeting rooms and catering for any customer or ad hoc staff meetings
• Helping to ensure adherence to the company safe return to work policy in all office space at Tanfield
• Managing routine housekeeping duties such as assisting with maintaining clean and tidy shared spaces
• Liaising with the office cleaning team to ensure all areas are kept clean and hazard free.
• Liaising with the Health & Safety Manager on company policies and procedures in relation to safe working and good general Health and Safety practices.
• Liaising with other Office Admin employees who cover other offices across the UK
• Assisting with company initiatives to reduce our carbon footprint
• Assisting with administrative tasks on occasion
• Any other relevant duties that may be assigned by the Property Director.

Who you are

• Ideally you will have 2 years minimum working in an office environment
• Intermediate MS Word and Excel skills
• Excellent planning and organisational skills
• Numerate with good attention to detail
• Customer service experience – you understand and respond to customer needs
• Excellent communication and team working skills
• Commercial and organisational focus
• Commitment to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsession  are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

We are going on an exciting journey and we need more like-minded travellers to help us get there! If this sounds like you then we would love to hear from you!

Junior Tech Lead/Senior Developer

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations.

By linking these solutions to Zonal’s Epos (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

We are looking for a dynamic Junior Tech Lead/Senior Developer who shares our passion for driving innovation and using technology to build better businesses. We are going on an exciting journey, and we need more like-minded travellers to help us get there!

What you will do

You will be involved in the full product development life cycle playing a significant role in delivering innovative solutions that are changing the way we all interact with pubs, restaurants, and hotels.

Main Duties:

• You will collaborate closely with other engineers and become a valued member of an autonomous, cross-functional team
• You will collaborate closely with the Product Owner and Delivery manager to ensure the road map is defined.
• You will help the team plan, design, and shape responsive web solutions
• Bind our front and back-end services together and monitor, test and continuously optimize your designs.
• With your help the team will ensure that our customer’s experience is the absolute best it can be.
• You will help lead the design and architecture of the products in collaboration with technical architects.
• Manage the technical back log in collaboration with stakeholders

People Responsibilities:

• Motivating the team and creating a space where they can ask questions and voice concerns
• Be transparent with the team about challenges, failures, and successes.
• Create an environment that supports team and individual growth and development
• Mentor and coach the team in good practice and design
• Promote teamwork and engagement

Skills Required:

• Experience of taking ownership and driving forward technical roadmaps.
• You have worked with various database technologies
• You have a deep understanding of current and emerging trends of the web platform
• You are experienced with modern coding, testing, debugging and automation techniques
• You have an excellent understanding of object-oriented programming
• You have an understanding of design patterns and S.O.L.I.D principles
• You have experience of working with high throughput, highly concurrent systems
• Extensive C# knowledge
• Good knowledge of front-end technologies such as knockout and React
• Good db skills – SQL and MongoDB
• Worked in scrum teams supporting various developers at different skill levels
• Extensive knowledge of web development
• Good understanding of supporting and maintaining ADO build and deployment pipelines

Leadership:

• You have excellent communication, motivational, and interpersonal skills
• You have strong leadership and organisational abilities
• Strong presentation skills
• Ability to lead a team both remotely and office based.

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

About Zonal

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands base in Stafford, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

Job Description

Campaign Marketing Executive

As the UK’s leading technology supplier to the hospitality industry, we are looking for an experienced and driven Campaign Marketing Executive to join our ambitious marketing team.

Reporting to the Head of Demand Generation and supported by a Marketing Executive, you will be responsible for developing and executing multi-channel marketing campaigns that drive sales qualified leads for our technology solutions and deliver against marketing targets. A motivated self-starter with a can-do attitude, you'll be responsible for all elements of campaign delivery including planning, content creation, implementation and tracking as well as reporting and measuring success.

You will write, edit, and proofread copy for materials within your marketing campaigns and collaborate with stakeholders across the marketing, sales and product teams to assist in wider demand generation activities.

Zonal is committed to investing in the learning and development needs of its employees, so you will have the opportunity grow professionally within the role, undertaking qualifications or courses of your choice.

Essential Requirements

• Confident, self-starter with a growth mindset and ‘can-do’ attitude
• Experience in developing and implementing marketing campaigns that drive business results and meet objectives 
• Results driven with a good understanding of lead generation and how to progress leads through a marketing funnel 
• Strong copywriting and communication skills
• Knowledge of best practice email and landing page creation
• Demonstrable experience of marketing techniques such as automation/nurture workflows, webinars, search, digital advertising and physical events  
• Project management skills – you will be prioritising and managing multiple projects at a time
• Ability to effectively communicate and build trusted relationships with various stakeholders (both internally and externally), particularly sales and product teams

Experience, Qualifications & Skills

• English, Humanities or Marketing degree
• Minimum 3 years’ experience in Marketing role including managing multi-channel campaigns
• Experience of paid media campaigns and tactics e.g. Google PPC, Facebook Advertising
• Understanding and experience of implementing of SEO/SEM best practice
• Experience of marketing automation or email platforms e.g. Hubspot, Marketo
• Experience of CMS and CRM systems

Desirable

• CIM, DMI or equivalent marketing qualification desirable
• Knowledge of Microsoft Dynamics
• Previous B2B marketing experience
• Knowledge of B2B and demand generation methodologies
• Understanding of buyer personas
• Experience of preparing and presenting content 
• Keen interest in technology and industry trends

What we value

Teamwork, Innovation, Passion, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

About Zonal

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands base in Stafford, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff

Credit Controller

Function: Finance

Reporting to: Credit Control Team Leader

Location: Edinburgh - Hybrid

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants, and hotels.  Customers include national brands like Greene King, Pizza Express, JD Wetherspoons and All Bar One. 

We provide our customers with the solutions they need to make their business a success. 

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s Epos (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

What you’ll do

This is a permanent role to help support our existing Credit Control function.

 Responsibilities will involve: -

• Posting daily cash receipts, chasing, and tracking missing remittances.
• Maintaining & monitoring Credit Control inbox daily escalating as required.
• Processing new account applications, credit checks, monitoring Proforma Tracker.
• Chase overdue debtor balances ensuring monthly debtor/cash targets are met.
• Ensure prompt reply to client and internal feedback.
• Forwarding monthly statements to clients to keep them updated on debt collection activities.
• Monitor payment history to identify changes and take necessary actions.
• Recommendations and advice on queries regarding accounts receivable.
• Recommending accounts are suspended for non-payment.
• Agreeing payment plans, issuing copy invoices, arranging customer refunds for approval.
• Maintain proper records of client accounts and purchasing activities.
• Conduct monthly reconciliation of debtor ledger accounts.
• Building external/internal relationships with customers/colleagues within the business.
• Conduct business operations in compliance with standard policies and regulations.
• Ad Hoc duties as and when required by the Management Team
• Prompt resolution of disputes, setting up agreed payment plans, providing missing copy invoices and customer refunds.
• Involvement in Projects as and when required.

Standard hours are 9am - 5pm, Monday to Friday.

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsession are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

We are going on an exciting journey and we need more like-minded travellers to help us get there! If this sounds like you then we would love to hear from you!

Engineering Manager

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One. 

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

• We offer flexible & remote working within the UK.
• Generous holiday allocation + Ability to buy and sell holidays
• Employer contributed pension scheme
• We reward our staff well with competitive salaries
• We give back to staff with our company profit share scheme
• Well-structured career development plans.

What you’ll do

This role sits within Managed Services which is part of the wider Technical Services business unit. Our

SaaS, distributed systems and product integrations help our customers run their businesses, providing

their customers with industry leading hospitality technology products.

As Engineering Manager, you’ll ensure our technology services are managed professionally, securely

with uptime and performance in line with business requirements. You will hire, retain and develop

talented multi-disciplined engineers.

The makeup of our systems is changing rapidly, and you’ll play a key part in helping us drive this

forward. We’re moving to a hybrid cloud landscape using the right technologies for the best outcomes.

You and your team will:

• Build strong, collaborative relationships, acting as the glue between in-house development,
• networks, DBA and Devops teams
• Design and maintain secure, and highly available platforms
• Continually develop processes, tooling and security controls around engineering best practices
• and operational excellence
• Manage capacity, performance, and maintenance lifecycles
• Automate, tool and document wherever possible
• Own Disaster Recovery, data protection and change controls
• Bring expertise and a streetwise perspective to problem solving, reduction of complexity and
• reliability patterns
• Play a key role in change management and the delivery pipeline into production ensuring security
• and stability
• Prototype new concepts and technologies
• Participate in On-Call cover and Incident Response

Who you are

Minimum of 4 years’ experience as Engineering Manager, Tech Lead or similar role working with cross cutting technologies and people, ideally in mission critical or SaaS environments

• Solid understanding of cloud technologies and virtualised Windows or Linux stacks in complex
• provisioning and deployment scenarios
• Experience in demand management, estimation, and resource alignment across teams,
• deconstruction of high-level requirements into incremental deliveries, technical roadmaps
• Developing best-practices and operational excellence through processes and methodologies
• Comfortable with LAN/WAN networking concepts and architectures
• Experience in disaster recovery and data protection models
• Develop and support engineering capability, creating a positive high-performance culture with a
• strong focus on continual improvement
• Self-starter, quick to spot opportunities and new capabilities in technologies, excellent analytical
• skills who thrives in an autonomous environment
• A champion of consistency, security, and monitoring
• A strong collaborator, organised, with a safe pair of hands
• A team player who enjoys influencing change

 What we value

Teamwork, Innovation, Passion, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Product Deliver Manager

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations.

By linking these solutions to Zonal’s Epos (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

We are looking for a dynamic Product Delivery Manager who shares our passion for driving innovation and using technology to build better businesses. We are going on an exciting journey, and we need more like-minded travellers to help us get there!

What you’ll do

The Product Delivery Manager will be responsible for heading up one of our product teams.

Our suite of products helps our customers manage their venue operations more efficiently. Effective booking and reservation through management allows our customers to gain greater control not only over where to seat people, but also ensuring staffing and stock procurement forecasting is accurate.

You and your teams will operate with a large degree of autonomy, with choices about process and technology stack.  You will be responsible for ensuring your teams remain aligned with the overall technology and product strategies and processes striking the right balance between consistency and flexibility.

You will be responsible for enabling the commercial success of your products, which includes both the operations of the product (uptime, performance, and user experience) and the successful delivery of the product roadmaps (features).

It will be your responsibility to co-ordinate the cycle, release, and sprint planning activities of your teams in co-ordination with the Product Management teams.  You will be responsible for ensuring the teams are effectively delivering against plans through an effective and structured monitoring and reporting framework.

You will keep a strategic view of the demands on, and limitations to, the products and use this to constantly improve the operations of the product.

• Through your team(s) continually deliver products, or projects, using the appropriate agile project management methodology
• It will be your role to make sure the team is performing to its optimum capability while maintaining good practice and achieving a high level of quality and low team turnover.
• Lead the collaborative, dynamic planning process – prioritising the work that needs to be done against the capacity and capability of the team.
• You will enable and foster a culture of innovation and professionalism within the team where there is clear ownership and accountability, and where individuals take pride in their deliverables and creating a positive customer impact.
• We would like you to actively participate in the Product Delivery community, sharing and re-applying skills and knowledge and bringing in best practice.
• You’ll work with the Product Function to help define the roadmap for any given product ensuring that delivery timescales are achievable, realistic and commercially viable.
• Ensure your team are able to provide the necessary support, in and out of hours, to our customers. Drive improvements in this support.
• You will be expected build a technology function where teams and products are loosely coupled but tightly aligned: We don’t want tight dependencies between products as that makes delivery more complicated, but we do need all products improving the overall solution and heading in the same direction
• Given your expertise we will ask you to ensure a balance between consistency and flexibility: teams need freedom when it comes to process and technology choices, but when appropriate it has to be consistent between teams.

People Responsibilities:

• Motivating the team and creating a space where they can ask questions and voice concerns
• Be transparent with the team about challenges, failures, and successes.
• Create an environment that supports team and individual growth and development
• Mentor and coach the team in good practice and design
• Promote teamwork and engagement
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Manage the performance of the team
• Complete regular 1:1 meetings with all team members

Skills Required:

• Experience of taking ownership and driving forward technical roadmaps.
• You have worked with various database technologies
• You have a deep understanding of current and emerging trends of the web platform
• You are experienced with modern coding, testing, debugging and automation techniques
• You have an excellent understanding of object-oriented programming
• You have an understanding of design patterns and S.O.L.I.D principles
• You have experience of working with high throughput, highly concurrent systems

Leadership:

• You have excellent communication, motivational, and interpersonal skills
• You have strong leadership and organisational abilities
• Strong presentation skills
• Ability to lead a team both remotely and office based.

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

About Zonal

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

Billing Analyst

Function: Finance

Reporting to: Billing Supervisor

Location: Edinburgh

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants and hotels.  Customers include national brands like Greene King, Pizza Express, JD Wetherspoons and All Bar One. 

We provide our customers with the solutions they need to make their business a success. 

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

What you’ll do

Ownership of the billing of various Zonal products to the expected standard, liaising with internal stakeholders, providing a top class customer service level and ensuring that the customer accounts are always accurate and up to date within the Zonal group including Edinburgh Office, Comtrex, HLS and other subsidiaries.

Key Duties

• Responsible for (but not limited to) billing of SAAS, Hosting, Maintenance, E2EE, Log Me In, Transactional, Projects, Installs and Service billing;
• Provide ownership and management of Sales Orders area, ensuring shipped not invoiced is kept to a minimum;
• Effectively managing customer billing enquiries in a timely and professional manner and ensuring all relevant processes are met;
• Resolve anomalies / queries in a time effective manner;
• Validate information relating to billing; cross referencing from internal information to third party;
• Ensure all billing is actioned within agreed time scales;
• Update and maintain accurate client information on internal and external database systems;
• Liaise with Account Managers, Projects and Sales departments to ensure billing can be delivered accurately and on time;
• Continue to look for improvements within billing processes;
• Setup of company-wide billing process documents;
• Ensure individual performance targets and agreed objectives are achieved and maintained;
• Adhoc reporting as and when required;
• Project work as and when required.

Who you are

• Minimum of 3 years working in a billing environment.
• Intermediate MS Word and Excel skills.
• Experience of implementing and following procedures.
• Numerate, with strong attention to detail and accuracy.
• Good written and verbal communication skills – able to communicate to internal and external customers in a professional manner.
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsession are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

DevOps Engineer

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants, and hotels.  Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One. 

If you’ve booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

• We offer flexible & remote working within the UK.
• Generous holiday allocation + Ability to buy and sell holidays
• Employer contributed pension scheme
• We reward our staff well with competitive salaries
• We give back to staff with our company profit share scheme
• Well-structured career development plans.

What you’ll do

This role sits within Managed Services which is part of the wider Technical Services business unit. Our suite of SaaS, distributed systems and product integrations help our customers run their businesses, providing their customers with industry leading hospitality technology products. 

As a DevOps Engineer, you’ll bring your expertise to build and run the systems behind our industry leading solutions, ensuring our systems are highly available, secure with perform appropriate to customer’s needs.

The makeup of our systems is changing rapidly, and you’ll play a key part in helping us drive this forward. We’re moving to a hybrid cloud landscape using the right technologies for the best outcomes.

You and your team will:

• Build strong, collaborative relationships acting as the glue between in-house development and platform teams
• Design, deploy and maintain robust, self-healing, and highly available platforms
• Continually improve processes, stability, and recovery times through observability, monitoring and alerting
• Balance functional, operational, and ongoing management requirements
• Automate everything, document everything
• Bring a streetwise perspective to problem solving, reduction of complexity to deliver reliable, secure, and cost-effective services
• Participate in Incident Response
• Play a key role in change management, continuous delivery, and security

Who you are

Key skills we would like you to have: -

• Solid experience working with Infrastructure as Code, Ansible or Terraform
• Monitoring, tracing and observability techniques and frameworks
• Networking, security concepts and protocols in an API centric environment
• In depth knowledge of Windows or Linux systems engineering within virtualised or Azure infrastructure
• Scripting and operations within complex provisioning and deployment scenarios
• CI/CD tooling and techniques within an Azure DevOps environment
• Good understanding of availability and stability design patterns

Ideally, you’ll have a background delivering core infrastructure or internet-facing services within virtualised or public cloud environments using DevOps practices.

• A self-starter, a quick to spot opportunities and new capabilities in technologies
• A champion of consistency, security, and stability
• A strong collaborator, organised, with a safe pair of hands
• A team player that enjoys influencing change and continual improvement
• Comfortable communicating to mixed audiences
• Minimum 3+ years’ experience

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!