The Zonal group are one of the UK’s largest technology providers to the hospitality industry. 

Our products are used by over 16,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.   

We provide our customers with the solutions they need to make their business a success.  

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.   

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.  

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our brand new in Staffordshire, our Comtrex Division near Gatwick Airport, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff. 

What you’ll do:

Install and maintain Zonal products at sites across our customer base, primarily in your local region whilst adhering to Company standards of customer service, Service Level Agreements, and Health and Safety requirements. 

Support is provided based upon the SLAs in place with the customer. This is monitored daily and reported back to the customer at regular intervals. 

  Responsibilities will involve:

• Diagnosis and repair of faults on site whilst ensuring minimum disruption to the customer and their guests.
• Installation, testing and configuration of all parts of Zonal’s EPoS systems; payment devices, printers, tills, kitchen screen systems, PC’s, servers, and structured cabling
• Work closely with the Scheduling team and your local colleagues to ensure each customer is visited within their SLA. 
• Provide updates on progress as needed
• Liaise with internal stakeholders e.g. Help Centre Analysts, Field Technical Support Team, Business Development Manager, to ensure swift resolutions.
• Carry out dynamic risk assessments prior to commencing work
• Ensure accurate asset management of your stock
• Full and detailed completion of all appropriate paperwork. 
• Work as directed by your Regional Service Manager when required to make that difference
• Provide on-call cover on evenings and weekends on a rotational basis.
• Support the Zonal Project Services Team in the rollout of larger projects and upgrades.
• Ensuring that both Zonal and customer data is treated with the strictest of care
• Present a positive Company image. 
• Provide a timely, polite and efficient service ensuring the Customer is satisfied prior to leaving site.
• Provide on-call cover on evenings and weekends on a rotational basis.

      Who you are:

       Essential:

• Minimum 18 months experience in a field-based customer service engineering role from an IT support environment.
• Background knowledge in computer hardware (pc's, IP networks and WIFI) 
• The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully.  
• Clean driving licence is essential. 
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.   
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible. 
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner. 
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.  Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company. 
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work. 

      Desirable:

• EPoS background
• Experience of maintaining and installing EPoS equipment 

 We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you! 

What we value:

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves. 

What you’ll do

• Supporting our product and Software Development Managers in prioritisation, scoping, and helping to lead the delivery of product features in our exciting world of Future State Architecture.
• You’ll be part of our development team helping to enhance scalability, performance, maintainability, configurability, and usability.
• You’ll be responsible for helping to support, mentor, and coach other members of the team.
• You will be involved in the entire life cycle of features, including idea creation, deployment, and longer-term updates and enhancements.
• You’ll full autonomy to work on a wide variety of different challenges across the product and codebase.

Who you are

• You are a role model, possess a positive attitude and inspire others to do their best.
• You will be passionate about creating a product you can be proud of.
• You are familiar with security best practices applied to web and backend applications.
• Comfortable challenging and raising issues at any level.
• Able to zero-in on bugs without looking at the code, based on your experience and intuition.
• Able to consider the broader impact of your design and coding decisions and those of others.
• Familiar working with agile development teams on large software products.
• Ability to lead a team both remotely and office based.

• Experience using React Native.
• Unit testing experience
• Version control with Git
• Knowledge of APIs (Restful APIs, OpenAPI specs.
• Container technology experience (Docker, docker-compose.
• Experience with one cloud provider (AWS, Azure, Google.
• Database experience
• Experience with messaging technology (RabbitMQ, ServiceBus.

• Knowledge of EPOS systems/hospitality industry.
• Native mobile development (iOS, Android)
• Experience working within Agile/scrum environments.
• Knowledge of TFS/Azure DevOps.

What we value

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

 ​

Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. We are very much a family company not just in name. Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​

Are you our missing ingredient?

• We offer flexible working 
• Generous holiday allocation + Ability to buy and sell holidays
• Employer contributed pension scheme
• We reward our staff well with competitive salaries
• We give back to staff with our company profit share scheme
• Well-structured career development plans.

What you’ll do

Who you are

• up to 5 years’ experience
• Strong programming experience in C#
• Strong communication, co-ordination and prioritisation skills to structure and manage test processes and team workload.
• Confident in selecting and implementing automation frameworks and tools
• Confident in mentoring developers and testers in automation frameworks and tooling.
• Extensive experience of API testing
• ISEB/ISTQB Foundation Certificate

• Azure DevOps CI/CD pipelines (with YAML files)
• Docker
• Azure Cloud
• Experience in End-to-End Automation – Playwright, Cypress, Selenium.

 What we value

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

We are very much a family company not just in name. Zonal people work together and look out for each other. Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​

What you’ll do

We’re looking for a dynamic Product Owner who shares our passion for driving innovation and using technology to build better businesses. We’re going on an exciting journey, and we need more like-minded travellers to help us get there! 

Working within a team of cross functional software engineers the Product Owner will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams.

Taking business and customer needs into consideration the Product Owner will create user stories and work items for the team to implement, working closely with business stakeholders and partners the Product Owner will tailor requirements and specification to meet the need of the target audience. 

The Product Owner will be able to analyse systems to help tease out the detail required for the changes that need implemented. 

Main Duties & Responsibilities

• Contribute to and implement the product strategy and related commercial business cases.
• Following Lean and Agile principles, the Product Owner will work closely with all aspects of the business to understand the requirements of the software to solve problems
• Evaluate client requests, end user insights, industry drivers, and competitor capabilities to identify enhancements
• Write features/ user stories to implement the product strategy, enhancements and customer requests
• Drive the process of analysis and estimation within the Software Delivery team to provide a plan
• Evaluate regulatory changes to determine how they should be accommodated
• Manage product roadmap priorities to ensure development work is prioritised
• Collaborate with Sales and industry consultants on sales initiatives
• Collaborate with Marketing to effectively communicate value of product and overall solution
• Working effectively with senior leaders and functional teams to ensure success of their Product.

Who you are

You will have excellent analysis and problem-solving skills to understand the ecosystem and how each system is integrated to inform the user stories and provide detail that is required.  You may have started as a systems analyst, or a busines analyst with technical understanding, though no development experience is needed.  

• You may have had hospitality experience and using Software similar to that of Zonal’s.
• Experience working on a Product with APIs and Front End
• You may have owned a Product before and been able to feed into roadmaps assessing relative priority.
• You will have worked in an environment with Software as a Service products.
• You will have excellent project management skills with the ability to operate independently within prescribed guidelines
• A “can do / will do” attitude focused on timely results
• Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating through conflict
• Ability to multi-task, balancing the customer, product strategy and technical priorities required to deliver competitive products
• Hands on approach to the role with the ability to contribute to team projects whilst taking personal responsibility for their success
• The successful candidate will possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they work so that they can help deliver change to the necessary components
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

About Zonal

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands base in Stafford, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

What you’ll do

You will undertake a variety of roles to support the Projects team. This includes consulting with customers to ensure product data and configuration and processes are in place prior to project delivery, project managing small scale projects and ensuring all stakeholders are kept regularly informed of progress through a range of communication methods.

Who you are

• Experience of working in a customer facing role.
• Experience of producing accurate and clear project documentation.
• Strong communication and presentation skills.
• Experience of multi-tasking.
• Demonstrates a positive and confident approach to supporting business change.
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable Knowledge

• Zonal Aztec product knowledge.
• Prince2 Qualification.

What we value

About Zonal

What you’ll do

• Assess production and field failures, recommend corrective actions.
• Diagnose and repair EPoS systems and control boards to component level (SMT & PTH) for new build and field returns.  Recommend material return to supplier, reworking, or write-off when in-house repair is not possible.
• Assist in the achievement of operations schedule by providing product and/or training support services as required.
• Assist in the implementation of solutions that improve operational performance at any level or area within company.
• Operate within all operations processes (including Local Work Instructions) such that daily activities are clear and consistent.
• Work within Cross-functional teams to assist in the development of new modules and products.
• Comply with the requirements of Health and Safety policies and work procedures.
• Maintain a clean, tidy, and safe working environment.
• Maintain Access database used for Field and Production data collection

Support Coordinator

Are you our missing ingredient?

What you’ll do

• Working alongside the JDW Account Manager and Client Services Analyst to monitor and deliver the agreed Service Level Agreement.
• Supporting the JDW Account Manager in the day-to-day management of the JDW account whilst working alongside other Zonal departments. This will include customer satisfaction, account profitability, account planning, complaint management and escalation in relation to any projects/tasks under the control of the JDW Account Manager. All Service/support related complaints and escalation are the responsibility of the JDW Client Service Analyst.
• Understanding JDW’s business profile and requirements to ensure that both JDW and Zonal achieve common goals.
• Clear and effective communication to all JDW departments that have Zonal dependencies.
• Building key relationships with relevant 3rd party suppliers and external companies/contacts.  Excellent communication and correspondence skills are essential.
• Assisting the JDW Account Manager in the management and delivery of all projects assigned to the JDW Account Manager and ensuring that these are completed to the required standard, timescales and budgets. This will include working closely with all relevant JDW and Zonal departments including Helpcentre, Engineering, Planned Work, R&D and Project Support to ensure that implementations of all Zonal EPoS and Kitchen Management Systems forming part of high-profile projects such as new openings and refurbishments are successful.
• Maintaining a high level of visibility of all JDW projects that are under the control of other Zonal departments/personnel. This includes the Current Aztec upgrade project.
• Regularly updating internal Zonal departments with any changes being made by JDW to update current processes and work practices.
• Accurately completing reports and documentation to the required standard and timeframe.
• Attending any relevant internal company meetings when requested.

Who you are

• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to JDW needs and exceeds expectations wherever possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

We are very much a family company not just in name. Zonal people work together and look out for each other. Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​

What you’ll do

• Through your teams continually deliver products, or projects, using the appropriate agile project management methodology 
• It will be your responsibility to ensure the team performs to its optimum capability while maintaining good practice and achieving a high level of quality and low team turnover.  You will own the continual improvement plan for the team. 
• Lead the collaborative, dynamic planning process across all your teams – prioritising the work that needs to be done against the capacity and capability of the team within each Planning Cycle.  This will include both technical and non-technical backlogs. 
• Continually report on progress of planning cycles using appropriate Agile KPIs such as Release Burndown charts, Cumulative Flow and Lead Time analysis feeding this information into continual improvement plans for the team. 
• Manage dependencies both within and across domain areas of our Product Suite where requirements being implemented “cross boundaries” between individual product areas. 
• Ensure Architects and Tech Leads effectively shape requirements to the right level to enable the team to be clear on and architectural and technical considerations. 
• Facilitate the inclusion of wider Zonal stakeholder requirements into the technical backlogs with your teams, for example Zonal Security and Zonal Technical Services. 
• You will enable and foster a culture of innovation and professionalism within the team where there is clear ownership and accountability, and where individuals take pride in their deliverables and creating a positive customer impact. 

• We would like you to actively participate in the Product Delivery community, sharing and re-applying skills and knowledge and bringing in best practice. 
• You will work with your teams and the Product Management function to help define the sprint roadmaps ensuring that delivery timescales are achievable, realistic, and commercially viable. 
• Ensure your teams can provide the necessary support, in and out of hours, to our customers. Drive improvements in this support. 
• You will be expected build a technology function where teams and products are loosely coupled but tightly aligned: We don’t want tight dependencies between products as that makes delivery more complicated, but we do need all products improving the overall solution and heading in the same direction 
• Given your expertise we will ask you to ensure a balance between consistency and flexibility: teams need freedom when it comes to process and technology choices, but when appropriate it must be consistent between teams. 

Who you are

• As a natural, confident, and clear communicator you will have experience liaising with technical and non-technical teams and across organisational boundaries.   
• You will bring exception organisational skills to bear along with previous experience of line managing to deliver through others. 
• You will be experienced in communicating with support staff, delivery team members and C-Level executives and know how to tailor your communications to the audience.  
• You will be motivated by getting things done, and getting them done in the right way, first time; you are laser focussed on achieving the best outcome.   

• You will have experience of rapid business changes and be able to keep your team motivated, energised and on track through these periods. 
• Using your communication skills, you will keep key stakeholders aware of progress against plans and help mitigate risks. You will understand that the identification of risks and issues is not enough – when escalating you will provide recommendations and solutions. 
• Being accountable for delivery of multiple projects and those factors which make delivery successful or unsuccessful, you will use this knowledge to ensure positive outcome and build a track record of delivering software releases on time and within budget 
• Ability to work closely with other key functions which may include Product Management, Infrastructure teams, DevOps team to enable delivery. 
• Have a proven track record of successful delivery through agile development teams and a clear understanding of Agile principles and techniques