Zonal serves up technology solutions for the hospitality sector and we are searching for the finest talent to join our growing team.

Our success is down to our people, who have a hunger for delivering great service and truly creative solutions that make us stand out from the crowd. We never stand still and neither do our people. To help you achieve your personal and professional goals, we are committed to spicing up your career, with the highest quality training and development opportunities, whether that be in new technology, or in business and leadership skills.

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Are you our missing ingredient?

Chief Information Security Officer

Edinburgh
The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 16,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, Greene King and All Bar One. 
                                           
We provide our customers with the solutions they need to make their business a success. 
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands office in Stafford and our Innovation Centre in Abingdon.

What you’ll do

The Chief Information Security Office (CISO) role reports directly to exec board level (via the Chief Technology Officer) and covers strategic oversight of anything and everything to do with IT Security in our organisation. This will include strategic vision, scoping of requirements, design, development, implementation, incident response, budgets and adherence to all necessary protocols, regulations and any legal requirements.  You will be the process owner of all assurance activities related to the availability, integrity and confidentiality of customer, business partner, employee and business information in compliance with our organization's information security policies.
 
  • Develop, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program.
 
  • Working with executive management to determine acceptable levels of risk for our organization and facilitate risk assessment and risk management processes.
 
  • Develop and enhance an information security management framework.
 
  • Establishing and maintaining a corporate-wide information security management program to ensure that information assets are adequately protected.
 
  • Leading a small team of Security professionals that are responsible for assisting in executing all accountabilities.  Manage all aspects of your staff’s technical and personal development, new hires, dispute resolution and any HR processes.
 
  • Responsible for allocating resources to ensure that staff deliver secure and robust IT solutions to any of the organisations identified and agreed requirements.
 
  • Strategic planning, leadership, staff development, training and adherence to all legal, compliance and regulatory requirements.
 
  • Ownership of all processes and procedures improving the security and robustness of our organisations infrastructure, IT projects and associated systems.
 
  • Identify and safeguard our organisation from all known and developing security threats, security weaknesses, software bugs and exploits.
 
  • Overseeing our organisations current Data, IT and Information Security and any new software or hardware modifications impacting upon overall data security.
     
  • Overseeing planning and execution of necessary vulnerability audits, penetration testing or forensic IT audits and investigations. Ensure that outputs improve your organisations IT Security.
 
  • Liaise with senior level directors, the organisations board and other key stakeholders to demonstrate the current and increasing security posture of our organisation through well-defined KPIs.
 
  • Oversee staff training in all the latest security awareness skills, check associated protocols, methodologies and procedures are implemented.  Ensure our Secure Software Development processes are documented and adhered to.
 
  • Ensure compliance with any related legislation, such as the Data Protection Act, GDPR, ISO standards and PCI, or relevant government regulations.
 
  • Delegated responsibility from Executive Management for compliance with applicable PCI DSS requirements and for the effective delivery of P2PE services with the support from internal stakeholders.
 
  • Plan budget allocations and associated financial forecasts relating to IT, Data and Information security.
 
  • Liaise with and manage your partners, stakeholders, vendors, and third-party service or solutions providers.  Ensure an effective vendor management system is in place from a security perspective, liaising with our Legal team in order to effectively and safely on-board new suppliers.
 
  • Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems.
 
  • Oversight of the day-to-day control of the maintenance and monitoring of our live production environments (SaaS and hosted environments) to ensure necessary Information Security mechanisms are in place.

Who you are

You will have a background working within the IT Security domain with a solid technical foundation and a clear passion for all aspects related to Security.  You will have a demonstrable track record of performing a similar role within a similar organisation to Zonal, safeguarding our corporate and hosted application landscapes.  You will live, sleep, eat and breathe Security and act as an evangelist within our organisation.

It goes without saying you will have an in-depth and thorough understanding of the technology solution landscape that comes together to enable Zonal to provide world class solutions to the hospitality industry.  You will bring extensive industry, domain and regulatory experience to bear to drive this area of our organisation forwards.
 
  • A good leader.
  • Outstanding written and verbal communication skills.
  • Good understanding of all current legislation and regulations pertaining to your organisation.
  • Successful track record of effective coordination, prioritization, collaboration, organisation and project delivery.
  • Experience in financial forecasting and budget allocation.
  • Knowledge of relevant IT Security related hardware, software and vendor solutions.
  • An overall understanding of source code programming languages, such as C#, C++, .NET, Java, Perl, PHP, Delphi, ColdFusion etc. that our teams use.
  • Practical experience surrounding the security aspects of public and private facing hosted software in virtualised co-lo data centre environments.
  • Deep thinking analytical mind with the ability to quickly get to the root cause of issues.
  • You will need to be organised, efficient and able to work unsupervised under your own initiative.
  • As a natural, confident, and clear communicator you will have significant experience liaising with technical and non-technical teams and across organisational boundaries.
  • You will bring exceptional organisational skills to bear along with significant previous experience of line managing varied and complex teams of technologists to deliver through others.
  • You will be experienced in communicating with support staff, delivery team members and C-Level executives (both internal and external to Zonal) and know how to tailor your communications to the audience.
  • You will be motivated by getting things done, and getting them done in the right way, first time; you are laser focussed on achieving the best outcome.
  • As a valued Senior Manager within the business, you be aware of the business and commercial pressures relevant to your teams, your dynamic leadership skills will pragmatically balance delivery against the pressure – you realise that we don’t always operate in a perfect world and it will be necessary for you to make difficult decisions from time to time.
  • You will have experience of rapid business changes and be able to keep your team motivated, energised and on track through these periods.
  • Using your communication skills, you will keep key stakeholders aware of progress against plans and help mitigate risks. You will understand that the identification of risks and issues is not enough – when escalating you will provide recommendations and solutions.
  • Being accountable for delivery of multiple projects and those factors which make delivery successful or unsuccessful, you will use this knowledge to ensure positive outcome and build a track record of delivering software releases on time and within budget

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Technical Lead (mobile/React)

Edinburgh
* THIS IS A HYBRID ROLE WITH THE EXPECTATION OF 3 WEEKLY VISITS TO THE TANFIELD OFFICE.*

 

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

 ​

We are very much a family company not just in name. Zonal people work together and look out for each other. Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems.  Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​

 

What you’ll do


Working within an agile delivery team, you will provide technical leadership, participate in product design discussions, drive technical design, ensure best in class development processes are followed and ensure maintenance of our environments is a priority. You will be customer obsessed in your approach to quality and delivery.

Responsibilities will involve:-

  • Support our product and Software Development Managers in prioritisation, scoping and leading delivery of product features in the exciting world of Future State Architecture
  • Work as part of our development team to enhance scalability, performance, maintainability, configurability and usability
  • Support, mentor, and coach other members of the team
  • Be involved in the entire life-cycle of features, including idea creation, deployment, and longer term updates and enhancements
  • Work on a wide variety of different challenges across the product and codebase

Who you are


You will enjoy a fast-paced development environment where the next phase is only around the corner. You will care about continuous improvement and modernising our approaches.

General experience
  • You have been leading developers for at least a year
  • You have experience liaising with stakeholders in areas such as product, UX, devops, architecture and more
  • You can translate difficult business requirements into software designs your team can understand and implement
  • You are a role model, possess a positive attitude and inspire others to do their best
  • You will be passionate about creating a product you can be proud of
  • You are familiar with security best practices applied to web and backend applications
  • Great at asking awkward questions, kindly
  • Motivated by learning new things and using those to make a positive difference
  • Comfortable challenging and raising issues at any level
  • Knowledgeable about a range of technologies, and quick to learn others
  • Able to zero-in on bugs without looking at the code, based on your experience and intuition
  • Able to consider the broader impact of your design and coding decisions and those of others
  • Great at breaking down big tasks into small chunks, solving tricky problems and tackling risks
  • Used to working with agile development teams on large software products
  • Ability to lead a team both remotely and office based.

Technical Skillset
  • React Native  experience
  • Unit testing experience
  • Version control with Git
  • Knowledge of APIs (Restful APIs, OpenAPI specs, ...)
  • Container technology experience (Docker, docker-compose, ...)
  • Experience with one cloud provider (AWS, Azure, Google, ...)
  • Database experience
  • Experience with messaging technology (RabbitMQ, ServiceBus, ...)

Additionally, the following skill areas would be advantageous:
  • Knowledge of EPOS systems/hospitality industry.
  • Native mobile development (iOS, Android)
  • Experience working within Agile/scrum environments.
  • Knowledge of TFS/Azure DevOps.
  • Full stack development experience



 

Junior Software Engineer

Bristol

* THIS IS A FULLY REMOTE OPPORTUNITY FOR UK BASED CANDIDATES WITH AGREED VISITIS TO BRISTOL/CARDIFF SITES*

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s best known pubs, restaurants and hotels? From essential systems like PMS and EPoS, CRM to table bookings, loyalty, stock control, recipe management and BI Reporting giving business critical insights and control – our tech includes everything an hotel operator needs to run their business.
Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems will feel at home at Zonal. We are very much a family company, and not just in name; Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment that supports everyone to achieve their best.
Our customer obsession shapes our product roadmap, and we bring passion for our customers and dedication towards innovation to the everyday. 

What you’ll do

This role sits within the Technology Team, working alongside talented Software and Test Engineers to improve and maintain our Property Management System (PMS) – a critical Software as a Service (SaaS) platform powering our hotelier customers core businesses.
 

Using PHP you will work on the PMS core in our legacy Laravel framework, with newer microservices utilising Laravel/Lumen/Octane.  You will also be involved in our increasing use of serverless code through AWS Lambda (currently node.js), our core database MySQL (AWS Aurora),  NoSQL MongoDB as well as Redis.

Some upcoming goals for the team are to:

  • Complete the migration of our old stack into new microservices, exposing more functionality to customers via APIs
  • Rearchitect our user permission matrix to add more flexibility and granularity
  • Enhance payment options by adding new gateways and support for smart methods such as Apple Pay
  • Increase the functional coverage of our test automation within Cypress

Who you are

You will have a background in software development, having spent at least 2-3 years of your career as a member of a product engineering, deployment and/or platform delivery team.  You will already have  PHP and SQL experience, ideally in a Cloud environment.

Core skills and experience

  • Great hands-on skills with PHP, ideally including Laravel framework (we are moving to Laravel Octane), writing good, well-structured and maintainable code
  • Confident with SQL databases, ideally MySQL
  • Some understanding of OO techniques, and modern software design patterns such as DRY, SOLID principles and message queues and APIs
  • Some experience with versioning control systems such as Git
  • Some experience of delivery to functional and non-functional requirements
  • Some experience building, deploying and maintaining production services
  • Excellent analytical and problem solving skills
  • Comfortable with Linux
  • A team player that enjoys influencing change and leading areas of their technical expertise.
  • Comfortable interacting with mixed audiences of Support, Development/Engineering and Test

What we value

Teamwork, Innovation and Professionalism are the values we believe make us the company we are, and you should be able to demonstrate a genuine passion and aptitude for technology.  We are proud of our ‘geek’ credentials, and we value the ability to quickly learn more than a perfectly aligned current skill-set.

As a team we strive to be quick to spot opportunities and new capabilities in technologies, continually improving processes, design patterns and architectures.  We don’t get everything right, but we learn from our mistakes.

Product Training Manager

Function: Professional Services
Reporting to: Professional Services Director
Location: Combination of home working, office working and field based

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

To manage and lead a team of departmental product trainers, measuring productivity, performance and activity, whilst developing and growing product training services with existing and new customers to increase training revenue and achieve service excellence.
 

Main Duties & Responsibilities


Management
 
  • Provide effective management, coaching and leadership for a team of Product Trainers
  • Manage and oversee the development of Product Trainers working in conjunction with the Implementation Manager on the ownership and maintenance of the Systems Implementer/Trainer skills matrix, providing timely effective feedback required
  • Supports and coaches Product Trainers undertaking new initiatives and training methods, proactively identifying any opportunities for personal development
  • Monitor and manage staff performance, conducting regular reviews and undertaking company PDRs and departmental PDPs
  • Manage the induction of trainer contractors, co-ordinating with the Professional Services Management team
  • Regular monitoring of expenditure and costs against deliverables and benefits, to ensure the budget for training is closely monitored, controlled and reported
  • Establish, deploy and maintain the Professional Services ‘Product Training’ strategy, ensuring training is continually aligned to the company and department strategy 
  • To retrieve, collate and analyse timesheets and overtime with production of associated reporting ready for authorisation by the Head of Professional Services 
  • To collate and authorise expenses and holidays for trainers 

General
 
  • To co-ordinate, manage and publish the Professional Services resource schedule, with the production of relevant management reporting 
  • To provide a professional flexible approach to training and go-live support throughout the UK, by providing appropriate day and evening cover either on-site or at Zonal premises to support and meet customer expectations when required
  • Conduct regular reviews of product training and go-live support services, practices, process and quality to ensure that objectives are being achieved
  • Works in conjunction with the Implementation Manager and other Head Office functions, capturing NPI and new features content and organise/deliver training for relevant personnel
  • Works closely with other Professional Services department managers, to evaluate, plan and implement processes, procedures and systems, ensuring that procedures and processes are adhered to at all times, whilst maximising operating efficiency
  • Establish, manage, maintain and review working relationships with internal and external customers, ensuring that training is meeting customer expectations
  • Work collaboratively with all stakeholders providing regular updates and frequent communication of services
  • Ensure training materials are designed and produced to support product training and is easily accessible
  • Produce ROI and management reporting in conjunction with agreed product training targets, KPIs and objectives
 

Skills, knowledge & Experience


Essential
 
  • A clean current driving license
  • Excellent presentation and communication skills at all levels
  • Experience of upselling services to clients operating at all levels
  • Ability to make decisions independently
  • Experience of partnering with third parties
  • People and budget management experience
  • Experience in the design and delivery of training initiatives/ programmes
  • Dynamic, energetic, creative, proactive; can do thinking
  • Leadership; provides and communicates inspiration and clear direction for the team which is in line with the organisation’s goals, mission and values.
  • Performance management; manages the performance of others fairly, clearly and regularly, encouraging and supporting the team to achieve high standards.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clearly, concisely and accurately.
  • Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.


Desirable
 
  • Knowledge of e-learning, webinars and blended learning solutions
  • Knowledge of cutting edge thinking and the ability to include in training and development design
  • Experience of management development and soft skills training
  • Formal training qualification


Context

The Product Training Manager role is field based and reports to the Professional Services Director and Organisational Development.

The demanding nature of this role will require flexibility in working hours. Overnight stays and extensive travel will be required where appropriate and occasional weekend work may be required. 
 
This job description should be regarded as a guideline for the individual job holder, and will be subject to review according to changing circumstances. Other duties within the skills and capabilities of the job holder may be assigned from time to time.
 

Night Upgrade Analyst

Edinburgh

Night Upgrade Analyst

Function: Helpcentre
Reporting to: Projects & Deployment Coordinator
Location: Tanfield, Edinburgh

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

As a Nightshift Upgrade Analyst at our EPOS (Electronic Point of Sale) company, you'll play a pivotal role in ensuring the seamless functioning and optimization of our bespoke software and systems. Working during non-peak hours, you'll be responsible for upgrading our software and systems, ensuring minimal disruption to our clients' operations while maximizing efficiency and effectiveness.

Responsibilities will involve:
 
  • Execute and monitor upgrades of bespoke software and systems during non-peak hours to minimize disruption to client operations.
  • Review documentation pre upgrade to ensure functionality and compatibility.
  • Document upgrade processes and procedures for future reference and training purposes.
  • Provide timely reports on upgrade progress and any encountered issues to relevant stakeholders.
  • Troubleshoot and resolve technical issues that may arise during upgrades, escalating as necessary.
  • Ensure compliance with company policies and procedures throughout the upgrade process.
  • Coordinate with client-facing teams to communicate upgrade schedules and ensure client satisfaction.
  • Maintain accurate records of upgrade activities and configurations for auditing and tracking purposes.
  • Stay abreast of software releases and updates, ensuring thorough understanding of new features, enhancements, and potential impacts on existing systems.

Skills, Knowledge & Experience

Essential:
 
  • Proficiency in software systems and technology.
  • Strong attention to detail and accuracy.
  • Excellent problem-solving skills.
  • Ability to work independently with minimal supervision.
  • Effective communication skills, both written and verbal.
  • Flexibility to adapt to changing priorities and requirements.
  • Willingness to work night shifts
 
Desirable:
 
  • Previous experience in EPOS or similar technology environments.
  • Familiarity with software development processes.
  • Experience with troubleshooting technical issues.
  • Certification or training in relevant software or technology fields.
  • Proficient in crafting comprehensive process documentation and instructional manuals to streamline procedures and facilitate efficient knowledge transfer within the team.

We are going on an exciting journey and we need more like-minded travellers to help us get there! If this sounds like you then we would love to hear from you!

About Us

At our EPOS company, we are dedicated to providing innovative solutions that empower businesses to thrive in today's fast-paced environment.

Our team is comprised of talented individuals who are passionate about delivering exceptional service and exceeding client expectations.

Join us in shaping the future of technology in the hospitality and retail industries.
 

Lead UI/UX Designer

Edinburgh
We’re looking for an experienced UI/UX Design Lead, with a proven track record in designing user-centric app’s, to join our team.

Reporting to the Strategic Product Manager, you will work across a variety of key hospitality customer accounts helping to resolve challenges and provide solutions for our customers and their guests.

Your job role will involve working with fellow Designers, Product Managers, Product Owners, Business Analysts & Developers, assisting the management design from inception to delivery.
We’ll look to you to ensure requirements are met and consistent design is documented and followed.

You’ll be involved in ensuring individual projects deliver the best experience to customers by working with stakeholders of all levels to make the right trade-offs.
We’ll look to you to bridge the gap with any key knowledge required from our about customers, helping to devise cost effective research methods, along with managing the execution of this research.


Responsibilities will involve:
 
  • Providing creative direction, taking responsibility for the holistic end-to-end customer experience we provide.
  • Design user interfaces meeting the needs of our user.
  • Interpret and Influence the team’s product vision.
  • Ensure projects stay customer-centric throughout the design process.
  • Work closely with colleagues in R&D (Product and Delivery), to ensure consistent documented UX and UI deliverables across web and mobile app platforms.
  • Support project teams of using a range of design techniques from workshopping, concepting through to prototyping to communicate and validate design solutions.

Who you are

We’d like you to have at least 5 years demonstrable experience of design for new and mature products;
You’ll have experience of working with mobile or native app products. Along with the knowledge, experience, and ability to run multiple projects simultaneously.
 
  • A creative problem-solver, who can apply design thinking skills to both existing and mature products.
  • B2B, B2C customer, SaaS and web applications.
  • Demonstratable experience identifying key user needs, creating a solution with positive results.
  • Knowledge and understanding of user experience, user interface design with key storytelling and prototyping skills.
  • Strong product knowledge and understanding with the ability to demonstrate what works best for the customer.
  • Attention to detail based on analysis and a passion for high quality UI deliverables.
  • Working knowledge of Figma & other popular collaboration tools such as Miro.

Additionally, the following skill areas would be advantageous:
 
  • Previous experience within the hospitality industry would be advantageous.
 

What we value

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

 ​

Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. We are very much a family company not just in name. Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​


 

Software Development Manager

Edinburgh

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

We are very much a family company not just in name. Zonal people work together and look out for each other. Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​

What you’ll do

The Software Development Manager will be responsible for heading up a number of our product teams. 
 
Our suite of products helps our customers manage their venue operations more efficiently. Effective booking and reservation through management allows our customers to gain greater control not only over where to seat people, but also ensuring staffing and stock procurement forecasting is accurate. 
 
You and your teams will operate with a large degree of autonomy, with choices about process and technology stack.  You will be responsible for ensuring your teams remain aligned with the overall technology and product strategies and processes striking the right balance between consistency and flexibility. 
 
You will be responsible for enabling the success of your products, which includes both the operations of the product (uptime, performance, and user experience) and the successful delivery of the product roadmaps (features). 
 
It will be your responsibility to co-ordinate the cycle, release, and sprint planning activities of your teams in co-ordination with the Product Management teams.  You will be responsible for ensuring the teams are effectively delivering against plans through an effective and structured monitoring and reporting framework. 
 
You will keep a strategic view of the demands on, and limitations to, the products and use this to constantly improve the operations of the product. 

Responsibilities will involve:-
  • Through your teams continually deliver products, or projects, using the appropriate agile project management methodology 
  • It will be your responsibility to ensure the team performs to its optimum capability while maintaining good practice and achieving a high level of quality and low team turnover.  You will own the continual improvement plan for the team. 
  • Lead the collaborative, dynamic planning process across all your teams – prioritising the work that needs to be done against the capacity and capability of the team within each Planning Cycle.  This will include both technical and non-technical backlogs. 
  • Continually report on progress of planning cycles using appropriate Agile KPIs such as Release Burndown charts, Cumulative Flow and Lead Time analysis feeding this information into continual improvement plans for the team. 
  • Manage dependencies both within and across domain areas of our Product Suite where requirements being implemented “cross boundaries” between individual product areas. 
  • Ensure Architects and Tech Leads effectively shape requirements to the right level to enable the team to be clear on and architectural and technical considerations. 
  • Facilitate the inclusion of wider Zonal stakeholder requirements into the technical backlogs with your teams, for example Zonal Security and Zonal Technical Services. 
  • You will enable and foster a culture of innovation and professionalism within the team where there is clear ownership and accountability, and where individuals take pride in their deliverables and creating a positive customer impact. 
As a Line Manager you will recruit, develop, coach, motivate and performance manage those in your team especially with regards pragmatic and effective implementation of Agile Methodologies. 
  • We would like you to actively participate in the Product Delivery community, sharing and re-applying skills and knowledge and bringing in best practice. 
  • You will work with your teams and the Product Management function to help define the sprint roadmaps ensuring that delivery timescales are achievable, realistic, and commercially viable. 
  • Ensure your teams can provide the necessary support, in and out of hours, to our customers. Drive improvements in this support. 
  • You will be expected build a technology function where teams and products are loosely coupled but tightly aligned: We don’t want tight dependencies between products as that makes delivery more complicated, but we do need all products improving the overall solution and heading in the same direction 
  • Given your expertise we will ask you to ensure a balance between consistency and flexibility: teams need freedom when it comes to process and technology choices, but when appropriate it must be consistent between teams. 

Who you are

You will have a background working in a software Product Delivery environment, most likely you will have spent some of career as a contributing member of a delivery team.  You will have experience of managing and leading groups of people successfully to deliver on defined outcomes. 

We want you and your leadership skills on-board; you’ll be the go-to person to help get things done.  
It goes without saying you will have an in-depth and thorough understanding of agile principles and techniques. 
  • As a natural, confident, and clear communicator you will have experience liaising with technical and non-technical teams and across organisational boundaries.   
  • You will bring exception organisational skills to bear along with previous experience of line managing to deliver through others. 
  • You will be experienced in communicating with support staff, delivery team members and C-Level executives and know how to tailor your communications to the audience.  
  • You will be motivated by getting things done, and getting them done in the right way, first time; you are laser focussed on achieving the best outcome.   
As a valued Manager within the business, we would like to be aware of the business and commercial pressures relevant to your teams, your dynamic leadership skills will pragmatically balance delivery against the pressure – you realise that we don’t always operate in a perfect world and it will be necessary for you to make difficult decisions from time to time.  
  • You will have experience of rapid business changes and be able to keep your team motivated, energised and on track through these periods. 
  • Using your communication skills, you will keep key stakeholders aware of progress against plans and help mitigate risks. You will understand that the identification of risks and issues is not enough – when escalating you will provide recommendations and solutions. 
  • Being accountable for delivery of multiple projects and those factors which make delivery successful or unsuccessful, you will use this knowledge to ensure positive outcome and build a track record of delivering software releases on time and within budget 
  • Ability to work closely with other key functions which may include Product Management, Infrastructure teams, DevOps team to enable delivery. 
  • Have a proven track record of successful delivery through agile development teams and a clear understanding of Agile principles and techniques 

Data Bureau Administrator (FTC)

Abingdon

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 16,000 pubs, restaurants, and hotels.  Customers include national brands like Pizza Express, and All Bar One. 

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh a Midlands base in Stafford and our Innovation Centre in Abingdon.

What you’ll do

The Data Bureau Administrator role is based within the Project Services Team.  This position is primarily based at our offices at Milton Park, Abingdon. The demanding nature of this role will require flexibility in working hours.

You will assist in the development of the Company Data Bureau Service, ensuring all new customer systems are designed and implemented to the Company standard.
 
  • To be fully conversant with all aspects of the various Zonal systems.
  • Ensuring new customer projects are handled efficiently and effectively.
  • Co-ordinating all areas of data in preparation for input.
  • Liaising with all members of the Project Services and Account Services teams to ensure customer projects are handled efficiently and effectively.
  • Continuous monitoring of Data Bureau requests liaising with the Data Bureau Manager where required.
  • To act on all customer and internal queries and requests once received and to ensure that these are dealt with effectively.
  • Understanding customer business requirements and applying policies and procedures to the database structure.
  • Constructing such databases accurately and efficiently with appreciation of time frames involved.        
  • Establishing and updating procedures for the Bureau Service including SLAs for data changes, documentation processes, charges, and invoicing.
  • Advising on best practices for achieving maximum system benefits in respect of data set up and operational configurations.
  • Assisting in customer validation of database set up and configuration.
  • Ensuring Zonal knowledge and skills are kept up to date with on-going technology.  
  • Establishing effective, constructive, and collaborative relationships with other company departments. 
  • Assisting with tasks out with job description when required / as appropriate.

Who you are

  • Previous experience within a hospitality environment
  • Good knowledge and understanding of liquor and food products.
  • Previous database entry experience with particular emphasis on accuracy and attention to detail.
  • Flexible in working hours
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • You’ll have an understanding and respond to customer needs (internal and external) and exceeds expectations where possible.
  • You’ll work co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.
  • Analyse information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • You should be able to demonstrate an understanding of overall business and commercial issues the company faces.
  • We want you to be committed to obtaining results through taking responsibility, demonstrating a positive attitude, and ensuring quality is built into work.

Advantageous Experience


•           Knowledge of and experience of working in an EPoS environment within the hospitality industry.
•           Understanding of stock control processes
 

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Our People
Meet our team members who #ShapeTheFuture
Our People
Meet our team members who #ShapeTheFuture
Our People
Meet our team members who #ShapeTheFuture
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Work for us and enjoy all these benefits

Employee protection - Life assurance, critical illness, income protection

Generous annual leave, with the ability to buy extra leave and sell leave back

Have your birthday as a day off on us

High street discounts

£1,500 interest free credit to spend on ‘SmartTech’ per annum

Cycle to work salary sacrifice scheme

Company pension

2 x paid days per year to spend on charity work

‘Values in Action’ quarterly cash awards

Employee of the year

Who we work with

Butlins logo
Miller & Carter
Harvester logo
Pizza-Express logo
deliveroo logo
Uber eats log
Fullers logo
Green King logo
Hollywood bowl logo
Cafe rouge logo