Repairs Technician

Repair Technician

Location: Candidates must live within a short commute of Livingston

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

Assist the department, and reporting to the team leader /supervisor, carry out all tasks associated with the repair and processing of stock which comes through the repair centre.Navision processing & customer service to all departments, internal/ external

Responsibilities will involve:-

  • Ensure all faulty parts logged on HEAT are collected and returned from customer sites
  • Ensure repair work is carried out in timely fashion to maintain Repair Centre stocks
  • Maintain accurate part tracking records on HEAT for all parts moved between Repair Centre -> Field Engineers -> Customer sites
  • Control Maintenance PC stock movements, ensure adequate stock of working PC’s is available
  • Promote positive working relationships with Repair Centre customers
  • Maintain a clean and safe working environment in Repair Centre.
  • Maintain full details on every part quoted to allow Account Managers to submit fully detailed invoices
  • Retain every quoted part for specified time period prior to its safe disposal
  • Reduce or remove non added-value work activities
  • Promote Health and Safety and WEEE considerations within Repairs Centre

Who you are

  • The ideal candidate will have at least 3 years’ experience gained in a similar role within a manufacturing/electronics environment.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

CONTEXT

The role is based our Repair Centre at Livingston. The role involves daily interaction with other company departments, suppliers, customers and all Zonal associate companies.

Hours of work are; 8.30am-4.30pm Monday to Friday.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!