Head of FP&A

Head of FP&A

Function: Finance

Reporting to: Finance Director

Location: Edinburgh / Stafford

Employment type: Full Time, Permanent

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Greene King, Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

What you’ll do

Lead a team responsible for the delivery of financial planning, forecasting and analysis across the business. The role will have overall ownership of the budgeting and forecasting cycles, including reporting and communication to leadership teams. The role will involve significant liaison across the Zonal group including Edinburgh Office, Comtrex, HLS and other subsidiaries.

Responsibilities will involve: –

  • Driving the business in delivering its operational and financial targets;
  • Responsible for end-to-end budget process, from gathering inputs, to reviewing and getting buy-in from senior management to final submission.
  • Responsible for quarterly forecast compilation, review with senior management and finance and submission.
  • Establish relationships across the group to ensure that the individual needs of all departments are fully understood and managed into the function.
  • Preparation of the monthly financial review pack.
  • Implement process and procedure & systems changes for the group;
  • Responsible for developing comprehensive financial models.
  • Maintain an accurate, up to date of overview of Risks and Opportunities;
  • Providing commercial decision support.
  • Direct and deliver the timely execution of monthly reporting deliverables (Statements, KPIs, working capital, OPEX, variance analysis).
  • Responsible for analysing all business, industry and competitor trends.
  • Conduct a comprehensive review of pricing and cost models.
  • Setting up, nurture and develop a good quality FP&A team and talent pipeline for the group.
  • Participate fully as a senior member of the finance team and that finance is actively involved in running the business.
  • Lead the business performance and planning committee.

Who you are

  • Qualified Accountant.
  • Strong Commercial Finance / FP&A background.
  • Ability to work in a fast-paced dynamic business.
  • Ability to interact at C-Suite level.
  • ACA / ACCA / CIMA
  • Experience of leading the commercial finance and senior stakeholders.
  • General management mindset; desire to grow professionally as the business grows.
  • The ability to adapt to a pressured, fast paced and agile environment.
  • Outstanding ability to communicate data-driven insights through charts and visuals.
  • Strong oral and written communication skills.
  • Motivated to achieve strict deadlines and milestones.
  • Ability to demonstrate advanced proficiency with Excel and financial modelling.
  • The confidence to justify and implement change.
  • Good understanding with accounting IT packages and systems.
  • Team worker, motivator, work co-operatively with others to achieve a common goal.
  • Self-starter attitude.

Standard office hours are 9.00am-5.00pm, Monday to Friday.

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessedare the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Helpcentre Analyst

Helpcentre Analyst

Function: Helpcentre

Reporting to: Deputy Service Operations Manager

Location: Hybrid – working time split between our office at Tanfield, Edinburgh and working from home

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh our officesin Staffordshire and Sussex, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will be working with a team of 60+ Support Analysts delivering exceptional customer support to our portfolio of prestigious hospitality companies, 365 days per year.

Your role will be to provide technical support and advice on all incoming incidents and requests, ensuring these are logged and handled in accordance with departmental guidelines and procedures

We operate a shift pattern basis to cover the core hours of our business which run from 7am to 1am.

Our weekly standard shift patterns are- 7am – 5pm, 9am – 6pm & 3pm – 1am.

Responsibilities will involve:-

  • Logging of all incidents within our call logging software, ensuring all relevant information is obtained, correct categorisation and SLA is chosen and advise caller of unique call reference number;
  • Provide problem diagnosis, using appropriate support tools and resolution for problems. Assign calls to correct third party queues where appropriate;
  • Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times;
  • Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests;
  • Escalate any issues but try and ensure they are dealt with before problems occur;
  • Track and monitor calls that are with third parties, to liaise with third parties for a resolution and escalate when resolution is not moving forward within the appropriate timescales;
  • Resolve and close incidents and requests to customer satisfaction or escalate to the appropriate Account Manager where necessary;
  • To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring SLA’s and KPI’s are met;
  • Responsible for ongoing performance against appropriate Service Level Agreements and ensuring that these are continually improved;
  • Ensure processes are documented and updated as necessary;
  • Demonstrate a positive attitude towards change by words and behaviours. Challenge the way things have always been done and suggest improvements;
  • Ability to build relationships with resolving teams and service management teams
  • Adhering to complex processes and procedures;
  • Ensuring Knowledge Base articles are regularly reviewed and updated;
  • Training and mentoring new starters and acting as an ongoing point of escalation;
  • Compliance – ensure that you understand and adhere to PCI-DSS policies

Who you are

  • You will be a talented and ambitious individual who thrives in a fast paced environment.
  • You will possess excellent written and oral communication skills with a proven track record for providing outstanding customer service in a similar role.
  • A solid technical background with a talent for troubleshooting and problem solving.
  • Strong analytical skills with a great attention to detail.
  • A passion for exceptional customer service.
  • A flair for multi-tasking in a high pressured environment.
  • A collaborative and proactive approach in all aspects of your work.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Support Technician

Support Technician

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

The makeup of our systems is changing rapidly and we’d like you to play a key part in helping us drive this forward. We’re moving towards a modern DevOps landscape with technologies like Docker, IaC and microservices.

Initially we are working with our own hosted data centre infrastructure technology however you’ll play a key role in our drive towards a future hybrid public-cloud position.

We offer remote working within the UK. We also reward our staff well with very competitive salaries, generous holiday allocation and well-structured career development plans.

What you’ll do

This role sits within the Zonal Managed Services team and is part of the wider Zonal Technical Services business unit.

Our suite of SaaS, distributed systems and product integrations help our customers run their critical business operations and provide their customers in turn with industry leading hospitality technology products.

You’ll play a key role in the formation of a new area within Zonal: Our Production Operations (ProdOps) team aims to drive operational excellence and customer focus into the operation of our SaaS hosted application suite.

As a Support Technician, you’ll bring your experience in providing level 4 support in distributed and centralised systems, integrations, and deployments to the Production Ops team underpinning our industry leading SaaS solution.

You will triage and take ownership of incidents and requests from level 3 Helpcentre support, working closely with teammates in SRE, Development and Platform Delivery to provide a responsive, stateful incident workflow, identifying opportunities to knowledge-share, enhance documentation, improve tooling and reduce toil.

Role Responsibilities

You and your team will:

  • Build strong, collaborative relationships acting as the glue between in-house customer facing support and delivery teams, and platform engineering (R&D) teams
  • Own, run and continually improve:
    • Incident triage, response through to resolution
    • Logging, monitoring, and alerting services and infrastructure
    • Dashboards, internal and external status pages
    • Automation and tooling of manual processes
    • Team processes, driving technical debt down
    • Capacity analytics and demand management
    • Disaster Recovery models, planning and testing
  • Reduce toil (work that is largely manual, repetitive, automatable, tactical, devoid of enduring value, and that scales linearly as our services grow), maximising engineering capacity
  • Bring expertise and a streetwise perspective to problem solving, reduction of complexity to operations
  • Participate in On-Call cover and Incident Response
  • Proactively manage delivery of key SLOs covering Detection / early warning and self-healing
  • Act as key stakeholders in the technical debt reduction of our Products

Who you are

You will have a background in deploying, managing, and operating mission critical SaaS and distributed systems having spent at least some of your career as a member of a fast-paced product engineering, web operations and/or platform delivery team.

Ideally you will have a demonstrable track record of operating systems in hybrid datacentre/cloud infrastructures.

  • A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment
  • Solid experience in scripting, tooling, automation, and data access – with PowerShell, T-SQL and MySQL would be an advantage
  • Excellent understanding of traditional ops in a virtualised Windows/Linux environment
  • Knowledge and experience of monitoring frameworks such as Zabbix, data retrieval and event correlation from Graylog
  • Quick to spot opportunities and new capabilities in technologies
  • Familiar with docker and container ecosystems
  • Comfortable in complex provisioning and deployment scenarios
  • A strong collaborator, organised, with a safe pair of hands
  • A team player who enjoys influencing change and representing the operational and customer impacts in Tech Debt prioritisation
  • Comfortable interacting with mixed audiences of Support, Product Delivery, Engineering, and Incident Management
  • Minimum 3+ years’ experience operating and supporting production software.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Database Administrator

Database Administrator

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & a hybrid/remote working model
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

The DBAsits within the Managed Services team and is part of the wider Zonal Technical Services business unit. Our suite of SaaS, distributed systems and integrations help our customers run their business-critical services, providing their customers with industry leading hospitality technology products.

You’ll play a key role in our Platform Engineering team that aims to drive operational excellence and customer focus into the operations of our SaaS and hosted systems.

As a Database Administrator, you’ll bring your expertise in design, delivery and administration of our industry leading SaaS and distributed solutions.

You will work closely with engineering teams in Development and Platform Delivery (Networks, DBA, and Infrastructure) to deliver and continually improve our customer-facing services.

The makeup of our systems is changing rapidly and you’ll being playing your part in helping us drive this forward. We’re moving to a modern DevOps landscape with technologies like containerisation, IaC and microservices. Initially we are working with our own virtualised data centre infrastructure, so you’ll be key in moving us to a hybrid public-cloud model.

You and your team will:

  • Build strong, collaborative relationships acting as the glue between environments, delivery, and R&D engineering teams
  • Design, deliver and support production and pre-production environments, ensuring robustness and consistency
  • Develop and continually improve:
    • Monitoring and tuning
    • Service availability, performance, and scaling
    • Operational, maintenance, security, and audit procedures
    • Disaster recovery and data protection frameworks
  • Bring expertise and a streetwise perspective to problem solving and reduction of complexity

Who you are

We’d like our Database Administrator to come from a background in highly available database driven environments, having spent at least some of your career as a member of a fast-paced systems engineering, deployment, or platform delivery team. Ideally this will have been in virtualised datacentre or public cloud web infrastructures.

  • A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment
  • Experienced in running Microsoft SQL Server based database systems, Mongo / AtlasDB skills desirable
  • Solid skills in monitoring and tuning highly available transactional platforms, skills in SentryONE / SolarWinds SQL Sentry a bonus
  • Comfortable with administration streams including patching, automation, scripting, and tooling in PowerShell for complex provisioning and deployment scenarios
  • Quick to spot opportunities and new capabilities, with an eye for improving existing processes
  • A champion of automate everything, document everything
  • Able to see the bigger picture and delivering incrementally towards that
  • A team player, organised, with a safe pair of hands
  • Comfortable interacting with mixed audiences of Support, Product Delivery and Platform Engineering
  • A champion of robustness, consistency, and security
  • Someone with a delivery-oriented attitude, with attention to detail
  • Minimum 3+ years in administration of production database services

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Credit Control Team Leader

Credit Control Team Leader

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Greene King, Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

What you’ll do

Responsibility of the credit control function within the Zonal group including Edinburgh Office and HLS.

Responsibilities will involve:-

  • Monitor, manage, mentor and support a credit control team.
  • Handling escalated queries and claims
  • Contact debtors through calls, emails or letters to notify them of outstanding invoice.
  • Reviewing and setting-up accounts.
  • Maintaining ledgers through reviews, reconciliations and minimising debtors..
  • Month end reporting and debtor reports.
  • Conduct negotiations with debtors to fix terms and conditions for payment of receivables.
  • Maintain regular contact with clients to ensure proper management of debt.
  • Suggest and ensure monthly cash and debtor targets are met.
  • Evaluate the credit status of clients to identify debtors and credit level.
  • Assist customers in setting up a credit control system that allows for periodic debt repayment.
  • Handle internal issues and ensure timely payment to creditors.
  • Conduct business operations in compliance with standard policies and regulations.
  • Maintain proper records of client accounts and purchasing activities.
  • Monitor payment history to identify changes in reparation and take necessary actions.
  • Recommendations and advice on queries regarding accounts receivable.
  • Ensure prompt reply to client and internal feedback.
  • Approve and commence legal action against debtors in event of halted payment.
  • Propose irrecoverable debts to be written off or they may employ strategies to recover receivables in cases of debtor bankruptcy.
  • Forwarding of monthly statements to clients to keep them updated on debt collection activities.
  • Involvement in Projects as and when required.

Who you are

  • Minimum of 3 years working in a credit control environment.
  • Intermediate MS Word and Excel skills.
  • Experience of implementing and following procedures.
  • Numerate, with strong attention to detail and accuracy.
  • Good written and verbal communication skills – able to communicate to internal and external customers in a professional manner.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work

Standard hours are 9.00am-5.00pm, Monday to Friday.

This job description should be regarded as a guideline for the individual job holder and will be subject to review according to changing circumstances. Other duties within the skills and capabilities of the job holder may be assigned from time to time.

Business Analyst

Business Analyst

We are recruiting a Business Analysist to work within our Payments and Integrations product groups, who share our passion for driving innovation and using technology to build better businesses.

Working within a team of cross functional software engineers, you will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams.

As a Business Analyst you will be able to analyse systems and business processes to help tease out the detail required for the changes that need implemented.

What you’ll do

  • You will have experience in understanding API documentation and translating into the detail required to deliver the required functionality.
  • You will be able to take a Product Brief to understand the customer problem and scope of work and translate the technical requirements into the detail required for the team to deliver the required functionality and avoid unnecessary scope creep.
  • You will work with third-party API providers to understand their API specifications and technical functionality so that you can undertake gap analysis to determine the development requirements to meet the customer need.
  • You will understand the technical aspects of requirements, be responsible for eliciting the solution from the Delivery Team in a timely and efficient manner.
  • You will have high levels of knowledge of interrelated systems, understand dependencies and support the delivery of multiple projects/ products.
  • You will have project management skills to assist in the delivery of the requirements in a timely and efficient manner, with the ability to raise risks, issues and mitigations for each.
  • You will be knowledgeable of all products within Zonal so that you’re proficient in knowing dependencies, opportunities and risks of interdependent solutions.
  • You will be competent in writing user stories, business requirement documents, scope documents. and change requests.
  • You will use your experience to understand what detail is required at the appropriate time.
  • You will be able to work with a wide range of stakeholders to understand their world views so that the requirements meet a broad range of expectations and be comfortable in challenging these views.
  • You will be able to produce sequence diagrams and UML diagrams to visualise the design of an integration.
  • Monitor and evaluate regulatory changes to ensure any development carried out meets requirements.
  • You will support the Delivery Team by continuous improvement of processes and BA practices, managing time and work efficiently and reporting metrics from your own projects.

Who you are

  • Having been working in a similar technical role for some time, you will be able to break down new architectural designs into features and stories that can be delivered incrementally.
  • You will have excellent analysis skills to understand the business processes and how each system is integrated to inform the user stories and provide detail that is required.
  • You will become the go to person to help get things done. You have the proven ability to inspire and motivate team members to increase individual and team performance.
  • As a natural, confident and clear communicator you will have experience liaising within technical and non-technical teams and across organisational boundaries. Your communication will be second to none.
  • You will be motivated by getting things done, and getting them done in the right way, first time.
  • Comfortable working at the appropriate technical level with the Development Team to assess the solutions proposed and make sure the Detailed Design meets the Product Request.
  • Using your communication skills, you will keep key stakeholders aware of progress against plans and help mitigate risks, provide contingency plans and options.
  • You will have been a hands-on member of a Software Delivery team, with the ability to contribute to team projects.
  • You can demonstrate your ability to make decisions based on balancing an understanding of the best interest of the product and the best interest of the business – equally you will know when to escalate and when to negotiate and influence others.
  • 5+ years’ experience within a similar role, operating within an Agile software development environment.
  • Demonstrable evidence of analysing and documenting complex business processes and experience writing requirements specifications, user stories and acceptance criteria for complex B2B software applications.
  • End to end experience of the project lifecycle (Waterfall and Agile).
  • Results orientated with excellent communication and interpersonal skills.
  • To understand and grasp test scenarios, test plans and exception handling.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately to find the best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Has commercial acumen when making decisions regarding functionality and supporting.

Desirable

  • Knowledge of EPOS systems and/or hospitality industry would be an advantage.
  • Familiarity with the payment industry, including an understanding of payments regulations, such as PCI DSS
  • Previous experience of Project Management of technology initiatives

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Full Stack Developer

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

We also reward our staff well with very competitive salaries, generous holiday allocation and well-structured career development plans.

What you’ll do

Working in a hugely innovative area, the LiveRES team are building products revolutionising the hospitality industry.

LiveRES Tables is Zonal’s all-in-one online restaurant booking and table management system where, our customer can manage and centralise all their reservation bookings.

The powerful combination of an online booking solution plus a sophisticated table management system gives our customers complete visibility and control at all times.

You’ll be part of the dynamic team who help create visibility for our customer ranging from the diner experience to making it easy for our customers to manage wait lists and walk-ins.

From seeing who has just ordered starters to those who are ready to pay their bill, we offer our customer full control and flexibility to open up tables for rebooking at the earliest opportunity.

We’re looking for a dynamic Full Stack Developer who shares our passion for driving innovation and using technology to build better businesses.

Responsibilities will involve: –

As a member of a cross functionalteam,you will help and shape the software products within our Book and Serve area.You will be a fully hands on member of theScrumteamandwill participate in all aspects of delivering software projectsfrom design to maintenance.

Your key responsibilities will involve: - 

  • Working with other team members to deliver feature and techstories committed to in sprints.
  • Participating in product and technical designs to ensure the team delivers value in each increment.
  • Performingcode reviewsto ensure all code follows agreed standards.
  • Actively looking for and suggesting improvements in our processes

Who you are

  • You havea goodC# experience (2+ years)
  • You haveexperience working with JavaScript frameworks (preferably React)
  • You haveexperience working with relational databases (preferablySQL Serverand/or MySQL)
  • You are willing to work with otherprogramming languages when requiredto helpmaintain products.
  • You are a teamplayer, willing to help the team at all levels when required to ensure goals are met
  • You are proactiveand have a positive attitude.

Desirable Experience

  • Experience withcaching using Redis, Memcached
  • Experience of working with RabbitMQ
  • Experienceof workingwith CI/CD pipelines
  • Azure Dev Ops (TFS)or other platform for planning and tracking work
  • Working in a Scrumteam

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Full Stack Developer

Are you our missing ingredient?

Full Stack Developer– Kitchen IQ

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

You’ll be part of the Dev team working with one of our exciting products – Kitchen iQ.

This is a product which we have big plans for and see as “the brain” of the restaurant of the future!

A key aspect of your role will be to ensure you and the team own the product making sure our product is delivered on spec and to a high quality.

Working with different technologies including C#, ASP .Net Core as well as front end technologies including REACT, we will require your involvement throughout all aspects of the technology stack.

  • Working with other team members to delivery features on spec,
  • Participate in product andtechnical designs to ensure that team delivers value in each increment
  • Performing code reviews to ensure that all code follows agreed standards,
  • Actively looking for and suggesting improvements in our processes

Who you are

  • Experience with C#
  • Experience working in SCRUM environments
  • Experience working with Team Foundation Server or similar
  • Experience developing with the following technologies
    • JavaScript frameworks (preferably REACT and Knockout JS)
    • Developing with SQL
    • Developing with MongDB
    • Experience with ASP .NET Core

Nice to have

  • Comfortable with configuring Hardware on both Windows and Linux OS
  • Experience with Containerisation of Applications (Kubernetes)
  • Experience developing with the following:
    • Xamarin
    • iOS
    • Android
    • React Native

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Senior Full Stack Developer

Are you our missing ingredient?

Senior Full StackDeveloper – Kitchen IQ

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

You’ll be part of the Dev team working with one of our exciting products – Kitchen iQ.

This is a product which we have big plans for and see as “the brain” of the restaurant of the future!

Working with different technologies including C#, ASP .Net Core as well as front end technologies including REACT, we will require your involvement throughout all aspects of the technology stack.

As a Senior Development Engineer, we would also expect you to mentor less experienced engineers, assisting them in their development within the scope of the Kitchen iQ team.

Main Duties & Responsibilities

  • Mentoring less experienced members of the team, coaching them in how to problem solve day to day challenges as well as assisting them with their personal development,
  • Promote best practises / processes
  • Working with other team members to delivery features on spec,
  • Participate in product and technical designs to ensure that team delivers value in each increment
  • Performing code reviews to ensure that all code follows agreed standards,
  • Actively looking for and suggesting improvements in our processes

Who you are

  • Extensive experience with C# (at least 2 years)
  • Experience coaching and mentoring less experienced members
  • Experience working in SCRUM environments
  • Experience working with Team Foundation Server or similar
  • Experience Developing CI / CD Pipelines
  • Experience developing with the following technologies
    • JavaScript frameworks (preferably REACT and Knockout JS)
    • Developing with SQL
    • Developing with MongDB
    • Experience with ASP .NET Core

Nice to have

  • Comfortable with configuring Hardware on both Windows and Linux OS
  • Experience with Containerisation of Applications (Kubernetes)
  • Experience developing with the following:
    • Xamarin
    • iOS
    • Android
    • React Native

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

IT Systems Administrator

IT Systems Administrator

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants, and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

We are looking for an experienced IT Systems Administrator who share our passion for driving innovation and using technology to build better businesses. We are going on an exciting journey, and we need more like-minded travellers to help us get there!

What you’ll do

The team you will join consists of cross-functional, specialist systems administrators who implement, monitor and support highly available IT Solutions over multiple sites. We currently have a hybrid environment and we are working towards a Cloud first strategy.

You’ll maintain our cloud solutions, as well as upgrade and manage our software & hardware in a hybrid environment. Delivering Zonal’s IT solutions to staff and customers and collaborating with in-house teams to improved and expand our solution.

Key skills we would like you to have are: –

  • Possesses a university degree/college diploma in a related field
  • Proven experience as a System Administrator or similar role with 5+ years’ experience
  • Experience in administering and maintaining Azure cloud environments (IaaS and PaaS both)
  • Experience with cloud architecture and components including compute, storage, and, networking as well as scripting experience (tools, process, methods, troubleshooting) and deployment concepts such as continuous integration.
  • Orchestration experience
  • SQL administration
  • Backup administration

Who you are?

  • Someone with a passion for technology and problem solving, excellent analytical skills who thrives in a fast-paced autonomous environment.
  • A champion of best practices in security, performance, and monitoring
  • Someone who works collaboratively, is organised, and has a safe pair of hands.
  • Quick to spot opportunities and new capabilities in technologies.

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessedare the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

About Zonal

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

Full Stack Developer

Are you our missing ingredient?

Software Developer – Aztec – Client Server

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

You will be working within the client server team, who look after Zonal’s enterprise software, developing projects ranging from our main EPoS Solution, Mobile Applications to our Chip & PIN integrated payment system.

You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You’ll feel a sense of pride when you see the work you do having a direct positive impact across the hospitality industry.

Your day will be split between preparing for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.

Working within an agile delivery team,you will participate in all aspects of delivering software projects.You’ll be part of the product design, technical design, development, and maintenance of our environments.You will ensure quality by performing reviews, and influencing behaviour-driven design.

Main Duties & Responsibilities

  • Working with other team members to delivery features on spec,
  • Participate in product and technical designs to ensure that team delivers value in each increment
  • Performing code reviews to ensure that all code follows agreed standards,
  • Actively looking for and suggesting improvements in our processes

Who you are

You will enjoy a fast-paced development environment where the next phase is only around the corner. You will care about continuous improvement and modernising our approaches.

  • Experience developing with C#.
  • Experience of working with RESTful API’s.
  • Database proficiency (SQL Server) or other RDBS
  • Understanding the principles of source control e.g., Git, SVN
  • Good problem-solving skills (i.e., ability to solve issues in SQL/C#)

Additionally, the following skill areas would be advantageous:

  • Knowledge of EPOS systems/hospitality industry.
  • Delphi programming.
  • Experience working within Agile/scrum environments.
  • Knowledge of TFS/Azure DevOps.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Software Test Engineer

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

Our Test Engineers help and shape the automated testing of the software products and platform capabilities within our Book and Serve area.

You will be the Test Automation domain specialist within the Bookings and Reservations squad providing the team with the necessary skills and knowledgebase to help ensure that our automation tests and frameworks provide us with the best return of investment we can get.

Responsibilities will involve: –

  • Adding tests to our existing Test Automation framework, working alongside fellow Test Engineers to ensure that just the right tests are automated.
  • Evaluating tools and processes to help maintain and improve the automation tests and our frameworks to ensure time spent doing manual regression is kept a minimum.
  • Creating and maintaining test data across various environmental permutations.
  • Help and mentor fellow Test Engineers within the Automation domain.
  • Working alongside our Technical Services team to create and maintain Automation Environments.

Who you are

  • You have experience of working with and testing web API’s using tools such like Swagger and Postman.
  • You have experience in creating test cases with Selenium WebDriver based frameworks.
  • You have basic C# knowledge.
  • You have an excellent understanding of SDLC’s and where Test Automation can be of most benefit to both the team and the overall product quality.
  • You actively engage in the Test Automation community collating new ideas, tools, and processes to ensure that the status quo is always challenged.
  • Willingness to help the team with testing at all levels when required to ensure team goals and objectives are met.

Desirable Experience

  • Experience with implementing automation frameworks from scratch
  • Experience with integrating automation with CI/CD pipelines
  • Azure Dev Ops (TFS)
  • Cross Browser & Mobile device automation
  • Git Version Control

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Software Test Engineer

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will be working in the iOrder team, who look after the engine that drives the integrations, apps, and websites used to order & pay at tables by many hospitality venues across the UK. You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You will feel a sense of pride when you see the work you do having a direct positive impact in this industry.

Your day will be split between preparing tests for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.

Working within an agile delivery team, you will participate in all aspects of delivering software projects. You will participate in the product design, technical design, development, and maintenance of our environments. You will ensure quality by driving test automation and exploration, performing reviews, and influencing behaviour-driven design.

Responsibilities will involve:-

  • Generating functional, system and regression test cases and procedures within agreed timescales
  • Test execution at integration and system test levels
  • Adding acceptance tests to our existing Test Automation framework
  • Attending review meetings at different stages during the development process with the aim of influencing stakeholders, reporting and facilitating overall system quality
  • Partake in review sessions including code reviews and three amigos
  • Creating and maintaining test data and environment permutations
  • Effectively logging, monitoring and retesting all defects found during testing
  • Escalating any issues likely to affect the project scope or timescales
  • Having a positive impact on the quality of our products
  • Build up our test coverage as our CI/CD pipeline scales to support our ever-growing product integrations
  • Help ensure your vertical’s releases adhere to deadlines while not compromising on quality.

Who you are

You will enjoy a fast-paced development environment where the next test execution phase is only around the corner. You will care about continuous improvement and modernising our test approaches. Automation is important to you and you will want to ensure quality through the best tools and coverage. You will have experience in software testing and are able to switch from preparation, design, manual, exploratory, and automated testing on any given day.

  • Test experience on both Web and Mobile platforms
  • Experience of adding tests to automated test suites, and maintaining these tests
  • Database proficiency (SQL Server) or other RDBS
  • Agile (SDLC) experience
  • Experience using MsTest, Nunit or similar test framework
  • Confident in your ability to suggest and drive improvements within our QA processes.
  • Understand and respond to customer needs (internal and external) and exceed expectations where possible. You are willing to go the extra mile to get the job done.
  • Work co-operatively with others to achieve a common goal, suggesting better solutions diplomatically to achieve it.
  • You are confident in your ability as a Tester and can work independently without continuous instruction
  • Excellent problem-solving skills to analyse information appropriately and find best solutions taking a balanced view to reach logical conclusions and make relevant decisions
  • Organisational skills to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
  • Flexible/agile in test efforts across multiple work streams whilst reporting efficiently
  • Ability to be commercially and organisationally focused on the overall business and issues facing company
  • Knowledge of Microsoft operating systems
  • ISEB/ISTQB Foundation Certificate

You will have an interest in and may be able to demonstrate experience in:

  • Experience with a programming language, preferably C#
  • Automation experience with Selenium or equivalent tool
  • BDD and TDD
  • Automation experience with Specflow
  • Performance / Load testing

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Automation Test Engineer

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will be working in the iOrder team, who look after the engine that drives the integrations, apps, and websites used to order & pay at tables by many hospitality venues across the UK. You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You will feel a sense of pride when you see the work you do having a direct positive impact in this industry.

Your day will be split between preparing tests for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.

Working within an agile delivery team, you will participate in all aspects of delivering software projects. You will participate in the product design, technical design, development, and maintenance of our environments. You will ensure quality by driving test automation and exploration, performing reviews, and influencing behaviour-driven design.

Responsibilities will involve:-

  • Generating functional, system and regression test cases and procedures within agreed timescales
  • Test execution at integration and system test levels
  • Adding acceptance tests to our existing Test Automation framework
  • Attending review meetings at different stages during the development process with the aim of influencing stakeholders, reporting and facilitating overall system quality
  • Partake in review sessions including code reviews and three amigos
  • Creating and maintaining test data and environment permutations
  • Effectively logging, monitoring and retesting all defects found during testing
  • Escalating any issues likely to affect the project scope or timescales
  • Having a positive impact on the quality of our products
  • Build up our test coverage as our CI/CD pipeline scales to support our ever-growing product integrations
  • Help ensure your vertical’s releases adhere to deadlines while not compromising on quality.

Who you are

You will enjoy a fast-paced development environment where the next test execution phase is only around the corner. You will care about continuous improvement and modernising our test approaches. Automation is important to you and you will want to ensure quality through the best tools and coverage. You will have extensive experience in software testing and are able to switch from preparation, design, manual, exploratory, and automated testing on any given day.

  • Extensive test experience on both Web and Mobile platforms
  • Experience of creating automated test suites, adding tests and maintaining these tests
  • Database proficiency (SQL Server) or other RDBS
  • Agile (SDLC) experience
  • Experience using MsTest, Nunit or similar test framework
  • Suggesting and driving improvements within our QA processes.
  • Understand and respond to customer needs (internal and external) and exceed expectations where possible. You are willing to go the extra mile to get the job done.
  • Work co-operatively with others to achieve a common goal, suggesting better solutions diplomatically to achieve it.
  • You are confident in your ability as a Senior Tester and can work independently without continuous instruction
  • Excellent problem-solving skills to analyse information appropriately and find best solutions taking a balanced view to reach logical conclusions and make relevant decisions
  • Organisational skills to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
  • Flexible/agile in test efforts across multiple work streams whilst reporting efficiently
  • Ability to be commercially and organisationally focused on the overall business and issues facing company
  • Knowledge of Microsoft operating systems
  • ISEB/ISTQB Foundation Certificate

You will have an interest in and may be able to demonstrate experience in:

  • Strong experience with a programming language, preferably C#
  • Automation experience with Selenium or equivalent tool
  • BDD and TDD
  • Automation experience with Specflow
  • Performance / Load testing

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Web Infrastructure Engineer

Are you our missing ingredient?

Web Infrastructure Engineer

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

The Web Infrastructure Engineer sits within the Managed Services team and is part of the wider Zonal Technical Services business unit.

Our suite of SaaS, distributed systems and integrations help our customers run their business critical services, providing their customers with industry leading hospitality technology products.

You’ll play a key role in our Production Operations (ProdOps) team that aims to drive operational excellence and customer focus into the operations of our SaaS and hosted systems.

As a Web Infrastructure Engineer, you’ll bring your systems engineering expertise in design, delivery and operational support to our industry leading SaaS and distributed solutions.

You will work closely with engineering teams in Development and Platform Delivery (Networks, DBA, and Infrastructure) to deliver and continually improve our customer-facing services.

The makeup of our systems is changing rapidly and you’ll being playing your part in helping us drive this forward. We’re moving to a modern DevOps landscape with technologies like containerisation, IaC and microservices. Initially we are working with our own hosted data centre infrastructure technology, so you’ll be key in moving us to a hybrid public-cloud model.

You and your team will:

  • Build strong, collaborative relationships acting as the glue between in-house customer facing support and delivery teams, and platform engineering (R&D) teams
  • Design, deliver and support production and pre-production environments, ensuring resilience, robustness and consistency
  • Develop and continually improve:
    • Tooling, automation, monitoring and logging frameworks
    • Service availability, performance, scaling and robustness
    • Operational, maintenance and security procedures
  • Bring expertise and a streetwise perspective to problem solving and reduction of complexity

Who you are

You will have had a background in Web Development, DevOps or Infrastructure Engineering having spent at least some of your career as a member of a fast-paced product engineering, deployment or platform delivery team. Ideally you will have experience with virtualised datacentre or public cloud web infrastructures.

  • A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment
  • Experienced with internet-facing application load balancing, HTTP, TLS, Websockets, DNS and emerging standards
  • Solid Linux administration skills including patching, monitoring and automation in complex provisioning and deployment scenarios, familiarity with RabbitMQ or CloudAMQP a plus
  • Comfortable in monitoring and logging platforms including Zabbix, Graylog, Logstash and Elasticsearch
  • Experienced in scripting, tooling, automation, and Infrastructure as Code (IaC) frameworks, configuration management in Ansible or Terraform a bonus
  • Quick to spot opportunities and new capabilities in technologies, continually improving processes and deployment models
  • A champion of automate everything, document everything
  • Able to see the bigger picture and delivering incrementally towards that
  • A team player, organised, with a safe pair of hands
  • Comfortable interacting with mixed audiences of Support, Product Delivery and Platform Engineering
  • A champion of robustness, consistency and security
  • Has critical thinking skills, a delivery-oriented attitude, with an attention to detail
  • Minimum 3+ years’ building, deploying and maintaining production web services

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Technical Recruiter

Technical Recruiter

The Zonal group are the UK’s largest technology provider to the hospitality industry, employing over 520 people and with annual revenues of over £62M. The group has grown its turnover 500% through organic growth and acquisition over the past 8 years and has an exciting and realistic growth expectation for the future. Our products are currently used by over 16,000 pubs, restaurants and hotels across the country. Customers include national brands like Pizza Express, Mitchells and Butler, JD Wetherspoon and John Lewis.

We provide our customers with the solutions they need to make their business a success.

These solutions include:

  • Mobile and web apps for ordering and digital menu management
  • Long sales cycle, complex EPoS/ERP solutions for multiple site operators
  • SaaS solutions for B2C consumer engagement e.g. loyalty, gift cards, vouchers, campaign management, SCV, Digital payment or reservations
  • Short sales cycle / telesales channel for Hotel Property Management

By linking these solutions to Zonal’s EPoS system we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

We are looking to appoint an experienced Technical Recruiter on a 6 month fixed term contract to join our small but busy internal recruitment team,

What you’ll do

Reporting directly to the Group Head of People and Talent, you will work within our internal recruitment team.

The Technical Recruiter’s responsibilities include all aspects of hiring, from meeting with our hiring managers to write job descriptions to offering roles to the most suitable candidates and pooling potential talent for future opportunities.

Duties

  • Communicating with hiring managers to identify job openings and the technical requirements for those roles
  • Writing job descriptions and posting suitable, eye-catching adverts to relevant media platforms
  • Screening applicants for competency against the role requirements
  • Liaising with hiring managers on candidates and interview feedback
  • Arranging telephone, video, or face to face interviews
  • Conducting effective interviews
  • Performing background and reference checks
  • Shortlisting suitable candidates for different interview stages
  • Arranging assessment and/or candidate aptitude testing activities as required
  • Seeking Board approval to offer and then offering job positions and organising the creation of new starter paperwork
  • Keeping track of all applicants and ensuring the recruitment process is slick, effective and working seamlessly and to agreed deadlines
  • Reporting on roles, time to hire and methods of hire
  • Tracking and building talent pools for future opportunities
  • Providing constructive feedback to all candidates in a timely fashion
  • Driving excellence and constant improvement within the recruitment process
  • Representing and promoting the company at career and recruitment events to ensure our attractiveness as a good employment opportunity
  • Improving time to hire and streamline company processes, where relevant

Who you are

You’ll be hard working, focused, highly organised and self-motivated, used to achieving results ahead of set deadlines.

To be successful in this role, you should have a good working knowledge of technology, technical roles, and technical skills and capabilities, as well as working knowledge of the recruitment process.

It goes without saying you will have a collaborative approach and also be comfortable managing various stakeholders across the business.

From experience you will already know what good and market leading looks like and will drive improvement that is both relevant and functional for our business, with solid metrics in place to gauge success.

Essential:

  • At least 2 years previous experience recruiting within technology and/or working in the Tech sector.
  • Possess a good working knowledge of technical language, technology skills and capabilities.
  • Possess excellent relationship building skills
  • Have a keen eye for detail
  • Experience in the full recruitment process cycle
  • Previous experience of effective use of Recruitment software
  • Previous experience of effective utilisation of social media to attract and recruit candidates
  • Strong reporting and analytical skills, including good Excel skills
  • Excellent communication skills with the ability to communicate with stakeholders at all levels of the business
  • Excellent interpersonal and decision-making skills

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability, ad Customer Obsession are the values that make us the company we are. We’re looking for someone who understands and values great culture and will help us shape it as it evolves.

About Zonal

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Innovation Centre in Abingdon and Hotel Management solutions base in Cardiff.

Location: Based close to Edinburgh – this is a hybrid role involving working from home and from our Edinburgh Head Office.
Benefits package: Competitive package depending on experience

Product Owner – Supply Chain

Product Owner – Supply Chain

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons, All Bar One and Greene King.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

We’re looking for a dynamic Product Owner who shares our passion for driving innovation and using technology to build better businesses. We’re going on an exciting journey, and we need more like-minded travellers to help us get there!

What you’ll do

Your team could be working on anything from mobile and web applications for customer ordering to the next generation of payment technologies. Their expertise will be focussed on delivering end-to-end, fully integrated supply chain and communication solution. These will revolve around two key themes; ensuring the consumer has the best possible experience and enabling our customers to deliver operational efficiency.

We’re looking for dynamic individuals who share our passion for driving innovation and using technology to build better businesses. We’re going on an exciting journey, and we need more like-minded travellers to help us get there!

The team you will be working with will be cross functional, potentially comprising of developers and test engineers. You will be expected to be a core member of the team as well as supporting the Delivery Manager and managing Stakeholders.

You will be responsible for ensuring your team remain aligned with the overall strategy and striking the right balance between feature and non-feature demands.

Main Duties & Responsibilities

  • Responsible for enabling the commercial success of your product or products, which includes both the operations of the product (uptime, performance and user experience) and the successful delivery of the product roadmap (features).
  • You will elicit and prioritise work targeted at both the feature development, go to market efficiencies, and operational stability of the product.
  • You will have a strong understanding of the production usage of your product/products; ensuring pro-active steps are taken to stay one step ahead of customer demand; where customers may be internal or external. You will keep a strategic view of the demands on, and limitations to, the products and use this to constantly improve the product.
  • Enable your Product Delivery Team to continually deliver products, or projects, using the appropriate agile project management methodology
  • Lead the collaborative, dynamic pre-iteration and planning process – prioritising the work that needs to be done whilst considering the capacity and capability of the team working closely with your Delivery Team Manager.
  • It will be your role to engage with Stakeholders and customers to understand the overall demands on the product and create, own and help the team deliver value adding roadmaps.
  • You will enable and foster a culture of innovation and professionalism within the team where there is clear ownership and accountability, and where individuals take pride in their deliverables and creating a positive customer impact.
  • Actively participating in the Product Owner community, sharing and re-applying skills and knowledge and bringing in best practice.
  • Work with the wider Product Function to help define the roadmap for any given product ensuring that delivery timescales are achievable, realistic and commercially viable.
  • Ensure that the documentation and outputs required to support the product release, operation and usage is provided as required.

Who you are

The ideal candidate will be someone with the capability to develop a deep level of product and market expertise with the communication, coordination and influencing skills to align and lead cross-functional teams. You will become the go to person to help understand what should be done, and a natural affinity with the customer.

You will be obsessed by meeting the needs of users and customers while constantly looking for opportunities to innovate and create product differentiation. You will have a pragmatic and commercial approach with a view to creating products that deliver maximum value for our customers.

You are a highly motivated and driven individual who likes to lead from the front and has the ability to bring others with you. You will have a passion for great user experiences and a strong eye for great UI design. You will be comfortable working closely with both sales and engineering teams and have strong interpersonal and relationship building skills.

Must have requirements:-

  • Have at least 3 years’ experience in Product Ownership/ Manager role or Senior BA Role
  • Haveworked with a SaaS product (web client/ with back-end platform)
  • Haveenterprise software experience (software sold to multiple, large clients)
  • Experience of writing user stories/ acceptance criteria
  • A strong communicator to both team members and senior stakeholders

Desirable requirements:-

  • A passion for Supply Chain and Hospitality solutions
  • A strong interest in technology
  • Understanding of agile
  • Project management experience
  • Used some of our products (or competitor products) as a customer

Your experience includes managing difficult stakeholders and being adept at getting group consensus on the right way forward whilst being able to say no.

You will be motivated by getting things done, and getting them done in the right way, first time; you are laser focussed on achieving the best outcome for the Product and Customer. You can demonstrate how you develop others in your team to act with the same professionalism, accountability and focus you do.

  • Having a senior role in the organisation your will be expected to be aware of the business, operational and commercial pressures relevant to your Product and will pragmatically balance prioritisation against those pressures – you realise that we don’t operate in a perfect world and it will be necessary for you to make difficult decisions.
  • You will have experience of rapid business changes and be able to keep your team motivated, energised and on track through these periods.
  • Using your communication skills, you will keep key stakeholders aware of progress against plans and help mitigate risks. You will understand that the identification of risks and issues is not enough – when escalating you will provide recommendations and solutions.
  • As a leader you will be able to demonstrate your ability to motivate individuals and increase team performance.
  • You can demonstrate your ability to make decisions based on balancing an understanding of the best interest of the product and the best interest of the business – equally you will know when to escalate.
  • Ability to work closely with other key functions which may include Product Delivery, Support teams, Project Managers and Execs.
  • Have a proven track record of successful delivery through agile development teams and a clear understanding of Agile principles and techniques

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessedare the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

About Zonal

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands base in Stafford, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

Platform Engineer

Platform Engineer

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

This role sits within Managed Services which is part of the wider Technical Services business unit. Our suite of SaaS, distributed systems and product integrations help our customers run their businesses, providing their customers with industry leading hospitality technology products.

As a Platform Engineer, you’ll combine your engineering expertise in design, integration, tooling, and ongoing maintenance to help build and run the systems behind our industry leading solutions.

You will be tasked with ensuring our internal and externally available systems are highly available, secure with performance appropriate to customer’s needs.

The makeup of our systems is changing rapidly, and you’ll play a key part in helping us drive this forward. We’re moving to a hybrid cloud landscape using the right technologies for the best outcomes.

You and your team will:

  • Build strong, collaborative relationships acting as the glue between in-house development, networks, DBA and Devops teams
  • Design, implement and maintain robust, self-healing, and highly available platforms
  • Continually improve processes, response and recovery times through logging, monitoring, and alerting
  • Perform capacity analytics and demand management
  • Automate, tool and document wherever possible
  • Own Disaster Recovery and data protection frameworks
  • Bring expertise and a streetwise perspective to problem solving, reduction of complexity and reliability patterns
  • Participate in On-Call cover and Incident Response
  • Play a key role in change management and the delivery pipeline into production ensuring security and stability

Who you are

You will have a background delivering and operating Windows Server or Linux based systems having spent at least some of your career as a member of multi-disciplined engineering team.

Key skills we would like you to have:-

  • Delivery of core infrastructure services within a VMWare or Azure environment
  • Solid experience in scripting, tooling, automation, and system management technologies, IaC frameworks desirable
  • Experienced in complex provisioning and deployment scenarios
  • A good understanding of IaaS, PaaS, SaaS, and cloud technologies
  • Comfortable in networking concepts and protocols, TCP/IP, firewalls, DNS, VPNs
  • Good understanding of storage, disaster recovery and data protection functional areas
  • A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment
  • Quick to spot opportunities and new capabilities in technologies
  • A champion of consistency, security, and monitoring
  • A strong collaborator, organised, with a safe pair of hands
  • A team player that enjoys influencing change and continual improvement
  • Comfortable communicating to mixed audiences
  • Critical thinking, a delivery-oriented attitude, with attention to detail
  • Minimum 3+ years’ experience

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We are looking for someone who understands great culture and will help us shape it as it evolves.

Automation QA

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our division in Staffordshire, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will help and shape the automated testing of the software products and platform capabilities within our Book and Serve area. You will be the Test Automation domain specialist within the Bookings and Reservations squad providing the team with the necessary skills and knowledgebase to help ensure that our automation tests and frameworks provide us with the best return of investment we can get.

Responsibilities will involve: –

  • Adding tests to our existing Test Automation framework, working alongside fellow Test Engineers to ensure that just the right tests are automated.
  • Evaluating tools and processes to help maintain and improve the automation tests and our frameworks to ensure time spent doing manual regression is kept a minimum.
  • Creating and maintaining test data across various environmental permutations.
  • Help and mentor fellow Test Engineers within the Automation domain.

Working alongside our Technical Services team to create and maintain Automation Environments.

Who you are

  • You have experience of working with and testing web API’s using tools such like Swagger and Postman.
  • You have experience in creating test cases with Selenium WebDriver based frameworks.
  • You have basic C# knowledge.
  • You have an excellent understanding of SDLC’s and where Test Automation can be of most benefit to both the team and the overall product quality.
  • You actively engage in the Test Automation community collating new ideas, tools, and processes to ensure that the status quo is always challenged.
  • Willingness to help the team with testing at all levels when required to ensure team goals and objectives are met.

Desirable Experience

  • Experience with implementing automation frameworks from scratch
  • Experience with integrating automation with CI/CD pipelines
  • Azure Dev Ops (TFS)
  • Cross Browser & Mobile device automation
  • Git Version Control

What we value

Passion, Teamwork, Innovation, Accountability, Customer Obsessionand Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Accounts Payable Analyst

Accounts Payable Analyst

Function: Finance

Reporting to: Cost Manager

Location: Edinburgh

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Greene King, Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

What you’ll do

Oversee the management and processing of all staff expenses and the accounts payable within the Zonal group including Edinburgh Office, Comtrex, HLS and other subsidiaries.

Key Duties

  • Review of all expense claims, ensuring all are in line with company policy, approving and rejecting as appropriate.
  • Preparation of weekly Navision journal and subsequent bank payment for review.
  • Regular review of appropriateness of staff expenses policy, suggesting any changes to the Cost Manager/Group Financial Controller.
  • Build up relationships with employees and be the go to person for all staff queries regarding expenses, ensuring a timely response.
  • Resolution of all technical issues with the Web Expenses system.
  • Full ownership of HLS accounts payable, ensuring invoices are approved, posted and paid in a timely manner
  • Ensure invoices are coded to the correct department and approved by the relevant budget holder in a timely manner, escalating any issues to the Cost Manager where required.
  • Provide assistance with the posting of stock invoices.
  • Ensure correct processes are followed for the onboarding of all new suppliers
  • Reconciliation of supplier statements.
  • Key payments onto Bankline as required.
  • Maintain master AP reference document, detailing supplier, posting department and coding for each expense type.
  • Support and provide cover for the Travel Manager and AP Analyst as and when required.
  • Project work as and when required.

Skills and qualifications

  • Previous experience within an accounts payable function
  • Excellent verbal and written communication
  • Ability to create cross department relationships
  • Proficient user of Microsoft Office and Excel
  • Confident in the use of accounting systems. Experience of Navision desirable but not essential as full training will be given.
  • Stock experience desirable