Site Reliability Engineer – Remote

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

We offer remote working within the UK. We also reward our staff well with very competitive salaries, generous holiday allocation and well-structured career development plans.

What you’ll do

The makeup of our systems is changing rapidly, we need you to play a key part in helping us drive this forward. We are moving towards a modern DevOps landscape with technologies like Docker, IaC and microservices.

Initially we are working with our own hosted data centre infrastructure technology however you will play a key role in our drive towards a future hybrid public-cloud position.

As a Site Reliability Engineer, you will combine your software and systems engineering expertise in platforms, system design, integration, deployment and ongoing maintenance to help build and run our industry leading SaaS solution.

We want you to help us build a new key Site Reliability Engineering (SRE) function within Zonal, implementing best practice monitoring, processes and tooling focussed on uptime, performance, and reduction of toil.

Responsibilities will involve: –

Build strong, collaborative relationships acting as the glue between in-house customer facing support and delivery teams, product management, and platform engineering (R&D) teams

  • Create frameworks to continually improve:
    • Observability through logging, monitoring, and alerting
    • Capacity analytics and demand management
    • Dashboards, internal and external status pages
    • CI / CD pipelines, release processes
    • Automation of manual processes, tooling and IaC including security checks and break-glass procedures
    • Ownership of some cross-cutting implementation like logs / metrics infrastructure
    • Team processes, driving technical debt down
    • Triage, response, and recovery times
    • Disaster Recovery models and planning

Reduce toil (work that is largely manual, repetitive, automatable, tactical, devoid of enduring value, and that scales linearly as our services grow), maximising engineering capacity

  • Bring expertise and a streetwise perspective to problem solving, reduction of complexity and reliability patterns
  • Participate in On-Call cover and Incident Response
  • Play a key role in change management and delivery pipeline into production ensuring safety, predictability, repeatability, and auditability of all build and deploy processes
  • Proactively manage delivery of key SLOs covering Detection / early warning and self-healing
  • Own all monitoring and alerting applications, services and infrastructure
  • Act as key stakeholders in the technical debt reduction of our Products by contributing towards the Tech Debt backlogs for our R&D teams

Who you are

You will have a background in deploying, managing, and operating mission critical distributed SaaS systems having spent at least some of your career as a member of a fast-paced product engineering, web operations and/or platform delivery team.

Ideally you will have a demonstrable track record of operating systems in hybrid datacentre/cloud infrastructures.

When things go wrong – and they will – we want to know about the problem before our users, so will need your deep understanding of modern monitoring and toolsets for identification, investigation, and remediation.

We need you to be a self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment.

  • Comfortable with core infrastructure services like messaging, DNS and public internet-facing layer 7 application delivery and load balancing, API gateways and encryption
  • Solid experience in scripting, tooling, automation, and Infrastructure as Code (IaC) frameworks
  • In-depth knowledge and experience of monitoring and logging platforms, Zabbix and GrayLog a bonus
  • Excellent understanding of traditional ops areas in Windows/Linux stacks, networking
  • Familiarity with container ecosystems including technologies such as Kubernetes, Docker.
  • Quick to spot opportunities and new capabilities in technologies.
  • Familiar with relational and NOSQL database technologies
  • Comfortable in complex provisioning and deployment scenarios, modern CI/CD pipelines

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Software Test Engineer

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will be working in the iOrder team, who look after the engine that drives the integrations, apps, and websites used to order & pay at tables by many hospitality venues across the UK. You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You will feel a sense of pride when you see the work you do having a direct positive impact in this industry.

Your day will be split between preparing tests for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.

Working within an agile delivery team, you will participate in all aspects of delivering software projects. You will participate in the product design, technical design, development, and maintenance of our environments. You will ensure quality by driving test automation and exploration, performing reviews, and influencing behaviour-driven design.

Responsibilities will involve:-

  • Generating functional, system and regression test cases and procedures within agreed timescales
  • Test execution at integration and system test levels
  • Adding acceptance tests to our existing Test Automation framework
  • Attending review meetings at different stages during the development process with the aim of influencing stakeholders, reporting and facilitating overall system quality
  • Partake in review sessions including code reviews and three amigos
  • Creating and maintaining test data and environment permutations
  • Effectively logging, monitoring and retesting all defects found during testing
  • Escalating any issues likely to affect the project scope or timescales
  • Having a positive impact on the quality of our products
  • Build up our test coverage as our CI/CD pipeline scales to support our ever-growing product integrations
  • Help ensure your vertical’s releases adhere to deadlines while not compromising on quality.

Who you are

You will enjoy a fast-paced development environment where the next test execution phase is only around the corner. You will care about continuous improvement and modernising our test approaches. Automation is important to you and you will want to ensure quality through the best tools and coverage. You will have experience in software testing and are able to switch from preparation, design, manual, exploratory, and automated testing on any given day.

  • Test experience on both Web and Mobile platforms
  • Experience of adding tests to automated test suites, and maintaining these tests
  • Database proficiency (SQL Server) or other RDBS
  • Agile (SDLC) experience
  • Experience using MsTest, Nunit or similar test framework
  • Confident in your ability to suggest and drive improvements within our QA processes.
  • Understand and respond to customer needs (internal and external) and exceed expectations where possible. You are willing to go the extra mile to get the job done.
  • Work co-operatively with others to achieve a common goal, suggesting better solutions diplomatically to achieve it.
  • You are confident in your ability as a Tester and can work independently without continuous instruction
  • Excellent problem-solving skills to analyse information appropriately and find best solutions taking a balanced view to reach logical conclusions and make relevant decisions
  • Organisational skills to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
  • Flexible/agile in test efforts across multiple work streams whilst reporting efficiently
  • Ability to be commercially and organisationally focused on the overall business and issues facing company
  • Knowledge of Microsoft operating systems
  • ISEB/ISTQB Foundation Certificate

You will have an interest in and may be able to demonstrate experience in:

  • Experience with a programming language, preferably C#
  • Automation experience with Selenium or equivalent tool
  • BDD and TDD
  • Automation experience with Specflow
  • Performance / Load testing

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Senior Software Test Engineer

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will be working in the iOrder team, who look after the engine that drives the integrations, apps, and websites used to order & pay at tables by many hospitality venues across the UK. You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You will feel a sense of pride when you see the work you do having a direct positive impact in this industry.

Your day will be split between preparing tests for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.

Working within an agile delivery team, you will participate in all aspects of delivering software projects. You will participate in the product design, technical design, development, and maintenance of our environments. You will ensure quality by driving test automation and exploration, performing reviews, and influencing behaviour-driven design.

Responsibilities will involve:-

  • Generating functional, system and regression test cases and procedures within agreed timescales
  • Test execution at integration and system test levels
  • Adding acceptance tests to our existing Test Automation framework
  • Attending review meetings at different stages during the development process with the aim of influencing stakeholders, reporting and facilitating overall system quality
  • Partake in review sessions including code reviews and three amigos
  • Creating and maintaining test data and environment permutations
  • Effectively logging, monitoring and retesting all defects found during testing
  • Escalating any issues likely to affect the project scope or timescales
  • Having a positive impact on the quality of our products
  • Build up our test coverage as our CI/CD pipeline scales to support our ever-growing product integrations
  • Help ensure your vertical’s releases adhere to deadlines while not compromising on quality.

Who you are

You will enjoy a fast-paced development environment where the next test execution phase is only around the corner. You will care about continuous improvement and modernising our test approaches. Automation is important to you and you will want to ensure quality through the best tools and coverage. You will have extensive experience in software testing and are able to switch from preparation, design, manual, exploratory, and automated testing on any given day.

  • Extensive test experience on both Web and Mobile platforms
  • Experience of creating automated test suites, adding tests and maintaining these tests
  • Database proficiency (SQL Server) or other RDBS
  • Agile (SDLC) experience
  • Experience using MsTest, Nunit or similar test framework
  • Suggesting and driving improvements within our QA processes.
  • Understand and respond to customer needs (internal and external) and exceed expectations where possible. You are willing to go the extra mile to get the job done.
  • Work co-operatively with others to achieve a common goal, suggesting better solutions diplomatically to achieve it.
  • You are confident in your ability as a Senior Tester and can work independently without continuous instruction
  • Excellent problem-solving skills to analyse information appropriately and find best solutions taking a balanced view to reach logical conclusions and make relevant decisions
  • Organisational skills to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
  • Flexible/agile in test efforts across multiple work streams whilst reporting efficiently
  • Ability to be commercially and organisationally focused on the overall business and issues facing company
  • Knowledge of Microsoft operating systems
  • ISEB/ISTQB Foundation Certificate

You will have an interest in and may be able to demonstrate experience in:

  • Strong experience with a programming language, preferably C#
  • Automation experience with Selenium or equivalent tool
  • BDD and TDD
  • Automation experience with Specflow
  • Performance / Load testing

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Quality Analyst

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

You will be working within the client server team, who look after Zonal’s enterprise software, testing on projects ranging from our main EPoS Solution, Mobile Applications to our Chip & PIN integrated payment system. You will help to modernise the hospitality industry by working on the latest features and improvements for these applications. You will feel a sense of pride when you see the work you do having a direct positive impact in this industry.

Your day will be split between preparing tests for upcoming development, peer reviews, work estimation, execution, and involvement in continuous improvement.

Working within an agile delivery team, you will participate in all aspects of delivering software projects. You will participate in the product design, technical design, development, and maintenance of our environments. You will ensure quality by driving test automation and exploration, performing reviews, and influencing behaviour-driven design.

Responsibilities will involve:-

  • Generating functional, system and regression test cases and procedures within agreed timescales
  • Test execution at integration and system test levels
  • Adding acceptance tests to our existing Test Automation framework
  • Attending review meetings at different stages during the development process with the aim of influencing stakeholders, reporting and facilitating overall system quality
  • Partake in review sessions including code reviews and three amigos
  • Creating and maintaining test data and environment permutations
  • Effectively logging, monitoring and retesting all defects found during testing
  • Escalating any issues likely to affect the project scope or timescales
  • Having a positive impact on the quality of our products
  • Build up our test coverage as our CI/CD pipeline scales to support our ever-growing product integrations
  • Help ensure your vertical’s releases adhere to deadlines while not compromising on quality.

Who you are

You will enjoy a fast-paced development environment where the next test execution phase is only around the corner. You will care about continuous improvement and modernising our test approaches. You will have experience in software testing and are able to switch from preparation, design, manual, exploratory, and automated testing on any given day.

  • Experience of adding tests to automated test suites, and maintaining these tests
  • Database proficiency (SQL Server) or other RDBS
  • Agile (SDLC) experience
  • Experience using MsTest, Nunit or similar test framework
  • Confident in your ability to suggest and drive improvements within our QA processes.
  • Understand and respond to customer needs (internal and external) and exceed expectations where possible. You are willing to go the extra mile to get the job done.
  • Work co-operatively with others to achieve a common goal, suggesting better solutions diplomatically to achieve it.
  • You are confident in your ability as a Tester and can work independently without continuous instruction
  • Excellent problem-solving skills to analyse information appropriately and find best solutions taking a balanced view to reach logical conclusions and make relevant decisions
  • Organisational skills to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
  • Flexible/agile in test efforts across multiple work streams whilst reporting efficiently
  • Ability to be commercially and organisationally focused on the overall business and issues facing company
  • Knowledge of Microsoft operating systems
  • ISEB/ISTQB Foundation Certificate

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Product Delivery Manager

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

We offer remote working within the UK. We also reward our staff well with very competitive salaries, generous holiday allocation and well-structured career development plans.

What you’ll do

The Product Delivery Manager will be responsible for heading up our online bookings and reservations team.

Our suite of products helps our customers manage their venue operations more efficiently. Effective booking and reservation through management allows our customers to gain greater control not only over where to seat people, but also ensuring staffing and stock procurement forecasting is accurate.

You and your team will operate with a large degree of autonomy, with choices about process and technology stack. You will be responsible for ensuring your team remain aligned with the overall strategy and process striking the right balance between consistency and flexibility.

You will be responsible for enabling the commercial success of your product or products, which includes both the operations of the product (uptime, performance, and user experience) and the successful delivery of the product roadmap (features).

It will be your responsibility to monitor and report on the production usage of your product/products; ensuring pro-active steps are taken to stay one step ahead of customer demand, where customers may be internal or external.

You will keep a strategic view of the demands on, and limitations to, the products and use this to constantly improve the operations of the product.

  • Through your team(s) continually deliver products, or projects, using the appropriate agile project management methodology
  • It will be your role to make sure the team is performing to its optimum capability while maintaining good practice and achieving a high level of quality and low team turnover.
  • Lead the collaborative, dynamic planning process – prioritising the work that needs to be done against the capacity and capability of the team.
  • You will enable and foster a culture of innovation and professionalism within the team where there is clear ownership and accountability, and where individuals take pride in their deliverables and creating a positive customer impact.
  • As a Line Manager you will recruit, develop, coach, motivate and performance manage those in your team.
  • We would like you to actively participate in the Product Delivery community, sharing and re-applying skills and knowledge and bringing in best practice.
  • You’ll work with the Product Function to help define the roadmap for any given product ensuring that delivery timescales are achievable, realistic and commercially viable.
  • Ensure your team are able to provide the necessary support, in and out of hours, to our customers. Drive improvements in this support.
  • You will be expected build a technology function where teams and products are loosely coupled but tightly aligned: We don’t want tight dependencies between products as that makes delivery more complicated, but we do need all products improving the overall solution and heading in the same direction
  • Given your expertise we will ask you to ensure a balance between consistency and flexibility: teams need freedom when it comes to process and technology choices, but when appropriate it has to be consistent between teams.

Who you are

You will have a background working in a software Product Delivery environment, most likely you will have spent some of career as a contributing member of a delivery team.

We want you and your leadership skills on-board, you’ll be the go to person to help get things done.

It goes without saying you’ll have an understanding of agile principles and techniques.

  • As a natural, confident and clear communicator you will have experience liaising with technical and non-technical teams and across organisational boundaries.
  • You’ll be experienced in communicating with support staff, delivery team members and C-Level executives and know how to tailor your communications to the audience.
  • You will be motivated by getting things done, and getting them done in the right way, first time; you are laser focussed on achieving the best outcome.
  • As a valued Manager within the business, we would like to be aware of the business and commercial pressures relevant to your teams, your dynamic leadership skills will pragmatically balance delivery against the pressure – you realise that we don’t always operate in a perfect world and it will be necessary for you to make difficult decisions from time to time.
  • You will have experience of rapid business changes and be able to keep your team motivated, energised and on track through these periods.
  • Using your communication skills you will keep key stakeholders aware of progress against plans and help mitigate risks. You will understand that the identification of risks and issues is not enough – when escalating you will provide recommendations and solutions.
  • Being accountable for delivery of multiple projects and those factors which make delivery successful or unsuccessful, you will use this knowledge to ensure positive outcome and build a track record of delivering software releases on time and within budget
  • Ability to work closely with other key functions which may include Product Management, Infrastructure teams, DevOps team to enable delivery.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Support Technician

Support Technician

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

The makeup of our systems is changing rapidly and we’d like you to play a key part in helping us drive this forward. We’re moving towards a modern DevOps landscape with technologies like Docker, IaC and microservices.

Initially we are working with our own hosted data centre infrastructure technology however you’ll play a key role in our drive towards a future hybrid public-cloud position.

We offer remote working within the UK. We also reward our staff well with very competitive salaries, generous holiday allocation and well-structured career development plans.

What you’ll do

This role sits within the Zonal Managed Services team and is part of the wider Zonal Technical Services business unit.

Our suite of SaaS, distributed systems and product integrations help our customers run their critical business operations and provide their customers in turn with industry leading hospitality technology products.

You’ll play a key role in the formation of a new area within Zonal: Our Production Operations (ProdOps) team aims to drive operational excellence and customer focus into the operation of our SaaS hosted application suite.

As a Support Technician, you’ll bring your experience in providing level 4 support in distributed and centralised systems, integrations, and deployments to the Production Ops team underpinning our industry leading SaaS solution.

You will triage and take ownership of incidents and requests from level 3 Helpcentre support, working closely with teammates in SRE, Development and Platform Delivery to provide a responsive, stateful incident workflow, identifying opportunities to knowledge-share, enhance documentation, improve tooling and reduce toil.

Role Responsibilities

You and your team will:

  • Build strong, collaborative relationships acting as the glue between in-house customer facing support and delivery teams, and platform engineering (R&D) teams
  • Own, run and continually improve:
    • Incident triage, response through to resolution
    • Logging, monitoring, and alerting services and infrastructure
    • Dashboards, internal and external status pages
    • Automation and tooling of manual processes
    • Team processes, driving technical debt down
    • Capacity analytics and demand management
    • Disaster Recovery models, planning and testing
  • Reduce toil (work that is largely manual, repetitive, automatable, tactical, devoid of enduring value, and that scales linearly as our services grow), maximising engineering capacity
  • Bring expertise and a streetwise perspective to problem solving, reduction of complexity to operations
  • Participate in On-Call cover and Incident Response
  • Proactively manage delivery of key SLOs covering Detection / early warning and self-healing
  • Act as key stakeholders in the technical debt reduction of our Products

Who you are

You will have a background in deploying, managing, and operating mission critical SaaS and distributed systems having spent at least some of your career as a member of a fast-paced product engineering, web operations and/or platform delivery team.

Ideally you will have a demonstrable track record of operating systems in hybrid datacentre/cloud infrastructures.

  • A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment
  • Solid experience in scripting, tooling, automation, and data access – with PowerShell, T-SQL and MySQL would be an advantage
  • Excellent understanding of traditional ops in a virtualised Windows/Linux environment
  • Knowledge and experience of monitoring frameworks such as Zabbix, data retrieval and event correlation from Graylog
  • Quick to spot opportunities and new capabilities in technologies
  • Familiar with docker and container ecosystems
  • Comfortable in complex provisioning and deployment scenarios
  • A strong collaborator, organised, with a safe pair of hands
  • A team player who enjoys influencing change and representing the operational and customer impacts in Tech Debt prioritisation
  • Comfortable interacting with mixed audiences of Support, Product Delivery, Engineering, and Incident Management
  • Minimum 3+ years’ experience operating and supporting production software.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Project Manager

Project Manager

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

Job role –This role will be Field Based

Zonal expects our people to embrace opportunities and to grow with our business. Although this is a general summary of the principle responsibilities of the role and the level of knowledge and skill required, you may get involved in other activities and you should therefore not consider this to be an exhaustive list.
You will project manage key new and existing customer projects, ensuring all customers, team and stakeholders are effectively supported and kept regularly informed of progress through the production of detailed project plans, supportive documentation and project guidance using a range of communication methods.

You will be an experienced project manager, with responsibilities for running multiple projects previously.

This role will be field based covering the UK.

Day to day role responsibilities

Project Manage agreed multiple internal and external projects

Act as key/main point of contact for Senior Stakeholders on projects within your area of responsibility.

Provide project plans and PIDs for all projects ensuring project change controls are established and adhered to.

Ensure that realistic project, quality, and risk plans are proposed for projects and any sub-projects.

Deliver strong stakeholder management through the creation and maintenance of positive stakeholder relationships, ensuring expectations and agreed objectives are met.

  • Working across teams to contribute to continuous improvement.
  • Being a champion of the customer, understanding their project objectives and constantly working to allow Zonal to exceed customer expectations.
  • Drive collaboration to set a path for the successful delivery projects.
  • Ensure benefits and objectives are fully identified within the business case and that these are fully met from the implementation of the change.
  • Update the relevant parties on progress to date within project phase, highlighting any deviance to plan and detailing any risk and issues with delivery with appropriate mitigations
  • Provide weekly/ad hoc reports and briefings on the status of all live and forecasted customer projects to all relevant parties including updating the company RAG Report.
  • Ensure projects are formally closed and subsequently reviewed, with lessons learned captured and appropriate action taken.
  • Lead the handover process to ensure all required details and documentation is collated and understood prior to customer implementation and distributed to relevant parties.

Assess and specify customer development requirements to ensure an informed, controlled and effective method of escalation for development.

Maintain effective financial and project progress, ensuring frequent revenue and cost tracking of customer requirements, with regular analysis and reporting as appropriate.

Ensure that project resource plans are up to date and meet project needs, with tasks assigned appropriately to project personnel.

  • Organise and chair project meetings and project reviews for assigned projects.
  • Proactively identify and manage all revenue generating opportunities, involving relevant parties.
  • Organise and hold post client reviews ensuring all client requirements have been met, with effective feedback to all stakeholders and effective handover to relevant parties.
  • Identify process and business improvement opportunities and where possible lead and implement initiatives to continuously improve the customer experience.
  • Establish, build and maintain strong working relationships with all Zonal departments, customers and third parties, ensuring management of projects meets customer expectations.

Any other reasonable request as directed by the Director of Projects and Services

Who you are

  • Strong experience within the technology sector
  • Proven experience of Project Management or Prince2.
  • Proven experience of process mapping, process or business improvement.
  • Experience of working in a customer facing role.
  • Experience of producing accurate and clear project documentation.
  • Strong communication and presentation skills.
  • Experience of multi-tasking.
  • Demonstrates a positive and confident approach to supporting business change.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable Knowledge

  • Zonal Aztec product knowledge.
  • Prince2 Qualification.

What we value

Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves

Field Service Coordinator

The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our new modern office in Stafford, in Staffordshire, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

Your role will be to assist the engineering department to carry out daily tasks in accordance with the SLA agreement with clients.

The Engineer Services Department consists of the Service Engineering, Repair Centre, Purchasing, Production and Warehouse teams, all reporting to the Director of Technical Services and ultimately reporting to the Chief Operating Officer.

The scheduling team hours of work are basedon a shift rota from 8am-8pm Monday to Sunday.

This role will be temporarily home based working however, from August we do aim for office working. Please only apply if you can commute to our Edinburgh office daily.

Main duties and responsibilities

  • Liaise with Account Managers about the requirement of Service Engineers.
  • Scheduling Service Engineers daily work.
  • Dispatch, monitor and close service calls to Service Engineers.
  • Co-ordinate Service Engineer daily activities.
  • Monitor engineers and ensure daily productivity is maximised
  • Proactively manage local SLA and engineering escalations
  • SLA reporting & trend analysis
  • Report all absences to Regional/Service/Admin Managers
  • Ensure accurate and timely engineer van stock movements
  • Organise spare parts to go to Service Engineers for service calls.

Skills knowledge & experience

  • Minimum 2 years’ experience in an administration role
  • Exceptional organisational skills; able to plan and schedule workload of group of field-based engineers and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Exceptional communication skills; able to liaise with and co-ordinate activities of a group of field-based engineers via phone, email and text.
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessionare the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves

Business Analyst

Business Analyst

We are recruiting a Business Analysist to work within our Payments and Integrations product groups, who share our passion for driving innovation and using technology to build better businesses.

Working within a team of cross functional software engineers, you will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams.

As a Business Analyst you will be able to analyse systems and business processes to help tease out the detail required for the changes that need implemented.

What you’ll do

  • You will have experience in understanding API documentation and translating into the detail required to deliver the required functionality.
  • You will be able to take a Product Brief to understand the customer problem and scope of work and translate the technical requirements into the detail required for the team to deliver the required functionality and avoid unnecessary scope creep.
  • You will work with third-party API providers to understand their API specifications and technical functionality so that you can undertake gap analysis to determine the development requirements to meet the customer need.
  • You will understand the technical aspects of requirements, be responsible for eliciting the solution from the Delivery Team in a timely and efficient manner.
  • You will have high levels of knowledge of interrelated systems, understand dependencies and support the delivery of multiple projects/ products.
  • You will have project management skills to assist in the delivery of the requirements in a timely and efficient manner, with the ability to raise risks, issues and mitigations for each.
  • You will be knowledgeable of all products within Zonal so that you’re proficient in knowing dependencies, opportunities and risks of interdependent solutions.
  • You will be competent in writing user stories, business requirement documents, scope documents. and change requests.
  • You will use your experience to understand what detail is required at the appropriate time.
  • You will be able to work with a wide range of stakeholders to understand their world views so that the requirements meet a broad range of expectations and be comfortable in challenging these views.
  • You will be able to produce sequence diagrams and UML diagrams to visualise the design of an integration.
  • Monitor and evaluate regulatory changes to ensure any development carried out meets requirements.
  • You will support the Delivery Team by continuous improvement of processes and BA practices, managing time and work efficiently and reporting metrics from your own projects.

Who you are

  • Having been working in a similar technical role for some time, you will be able to break down new architectural designs into features and stories that can be delivered incrementally.
  • You will have excellent analysis skills to understand the business processes and how each system is integrated to inform the user stories and provide detail that is required.
  • You will become the go to person to help get things done. You have the proven ability to inspire and motivate team members to increase individual and team performance.
  • As a natural, confident and clear communicator you will have experience liaising within technical and non-technical teams and across organisational boundaries. Your communication will be second to none.
  • You will be motivated by getting things done, and getting them done in the right way, first time.
  • Comfortable working at the appropriate technical level with the Development Team to assess the solutions proposed and make sure the Detailed Design meets the Product Request.
  • Using your communication skills, you will keep key stakeholders aware of progress against plans and help mitigate risks, provide contingency plans and options.
  • You will have been a hands-on member of a Software Delivery team, with the ability to contribute to team projects.
  • You can demonstrate your ability to make decisions based on balancing an understanding of the best interest of the product and the best interest of the business – equally you will know when to escalate and when to negotiate and influence others.
  • 5+ years’ experience within a similar role, operating within an Agile software development environment.
  • Demonstrable evidence of analysing and documenting complex business processes and experience writing requirements specifications, user stories and acceptance criteria for complex B2B software applications.
  • End to end experience of the project lifecycle (Waterfall and Agile).
  • Results orientated with excellent communication and interpersonal skills.
  • To understand and grasp test scenarios, test plans and exception handling.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately to find the best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Has commercial acumen when making decisions regarding functionality and supporting.

Desirable

  • Knowledge of EPOS systems and/or hospitality industry would be an advantage.
  • Familiarity with the payment industry, including an understanding of payments regulations, such as PCI DSS
  • Previous experience of Project Management of technology initiatives

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

DevOps Engineer

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

We offer remote working within the UK. We also reward our staff well with very competitive salaries, generous holiday allocation and well-structured career development plans.

What you’ll do

The makeup of our systems is changing rapidly, we need you to play a key part in helping us drive this forward. We are moving towards a modern DevOps landscape with technologies like Docker, IaC and microservices.

Initially we are working with our own hosted data centre infrastructure technology however you will play a key role in our drive towards a future hybrid public-cloud position.

You will combine your software and systems engineering expertise in tooling, configuration management, CI/CD pipelines and build operations to own multiple build platforms and environments behind our industry leading SaaS and distributed solutions.

You will work closely with engineering teams in Development and Platform Delivery (Networks, DBA, and Infrastructure) to deliver and continually improve build and release systems.

Responsibilities will involve

Building strong, collaborative relationships acting as the glue between in-house customer facing support and delivery teams, product management, and platform engineering (R&D) teams

  • Play a key role in design, build and support of delivery pipelines into production and pre-production environments, ensuring consistency, predictability, repeatability, scalability, and auditability of all build and deploy processes.
  • Create frameworks to develop and continually improve:
    • Tooling, automation and technologies behind build operations and environments
    • CI / CD pipelines, release processes and frameworks
    • Robust and flexible build and delivery techniques to compliment development activities
  • Bring expertise and a streetwise perspective to problem solving and reduction of complexity.

Who you are

You will have a background in software development or build and release engineering having spent at least some of your career as a member of a fast-paced product engineering, deployment and/or platform delivery team.

A champion of ‘automate everything, document everything’.

Ideally you will have experience of deploying to hybrid datacentre/cloud infrastructures.

  • Minimum 3+ years’ experience building, deploying, and maintaining production software.
  • A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment.
  • You have in-depth knowledge and experience of automated build systems, CI/CD methodologies and technologies such as Azure Devops, Terraform and Octopus Deploy
  • Solid experience in scripting, tooling, automation, and Infrastructure as Code (IaC) frameworks, within Azure environments a bonus
  • Comfortable in both Windows and Linux administration, scripting in PowerShell and Bash, knowledge of relational and NOSQL databases a plus
  • Quick to spot opportunities and new capabilities in technologies, continually improving processes and deployment models.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Platform Engineer

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

Job Role

The Platform Services Engineer sits within the Zonal Managed Services team and is part of the wider Zonal Technical Services business unit. Our suite of SaaS, distributed systems and product integrations help our customers run their critical business operations and provide their customers in turn with industry leading hospitality technology products.

You’ll play a key role in our Production Operations (ProdOps) team that aims to drive operational excellence and customer focus into the operations of our SaaS hosted application suite.

What you’ll do

As a Platform Services Engineer, you’ll combine your engineering expertise in platforms, system design, integration, tooling and ongoing maintenance to help build and run the systems behind our industry leading SaaS solutions.

You will work closely with engineering teams in Development and Platform Delivery (Networks, DBA, and Infrastructure) to uphold contracted service levels. You will be tasked with ensuring our internal and externally available systems are reliable, and uptime appropriate to customer’s needs.

The makeup of our systems is changing rapidly, and you’ll play a key part in helping us drive this forward. We’re moving to a hybrid cloud landscape using the right technologies for the best outcomes.

You and your team will:

  • Build strong, collaborative relationships acting as the glue between in-house development and Devops teams and platform engineering
  • Design, implement and maintain robust, self-healing, and highly available platforms
  • Continually improve processes, response and recovery times through logging, monitoring, and alerting
  • Perform capacity analytics and demand management
  • Automate, tool and document wherever possible, using IaC
  • Own Disaster Recovery models and planning
  • Bring expertise and a streetwise perspective to problem solving, reduction of complexity and reliability patterns
  • Participate in On-Call cover and Incident Response
  • Play a key role in change management and delivery pipeline into production ensuring safety, predictability, and repeatability

Who you are

You will have a background in deploying, managing, and operating mission critical systems having spent at least some of your career as a member of a fast-paced product engineering, web operations and/or platform delivery team. You will have a demonstrable experience of operating internet facing infrastructure platforms.

  • A self-starter with a passion for technology and problem solving, with excellent analytical skills who thrives in a fast-paced autonomous environment
  • Comfortable with core infrastructure services like caching, messaging, DNS, layer 7 application delivery and load balancing, and certificates, API gateways a bonus
  • Solid experience in scripting, tooling, automation, and Infrastructure as Code (IaC) frameworks
  • Experienced with monitoring and logging platforms, Zabbix and GrayLog a bonus
  • Good understanding of traditional ops areas in Windows/Linux stacks, networking concepts and protocols
  • Familiarity with container ecosystems including technologies such as Kubernetes and Docker
  • Quick to spot opportunities and new capabilities in technologies
  • A champion of resilience, consistency, security, and monitoring
  • Familiar with relational and NOSQL database technologies
  • Comfortable in complex provisioning and deployment scenarios, modern CI/CD pipelines
  • A strong collaborator, organised, with a safe pair of hands
  • A team player that enjoys influencing change and continual improvement
  • Comfortable communicating to mixed audiences of Support, Product Delivery, Engineering, and Incident Management
  • Critical thinking skills, a delivery-oriented attitude, with attention to detail.
  • Minimum 3+ years’ experience building, deploying and maintaining production software.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Full Stack Developer – UK Remote

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

We offer remote working within the UK. We also reward our staff well with very competitive salaries, generous holiday allocation and well-structured career development plans.

What you’ll do

Working in a hugely innovative area, the LiveRES team are building products revolutionising the hospitality industry.

LiveRES Tables is Zonal’s all-in-one online restaurant booking and table management system where, our customer can manage and centralise all their reservation bookings.

The powerful combination of an online booking solution plus a sophisticated table management system gives our customers complete visibility and control at all times.

You’ll be part of the dynamic team who help create visibility for our customer ranging from the diner experience to making it easy for our customers to manage wait lists and walk-ins.

From seeing who has just ordered starters to those who are ready to pay their bill, we offer our customer full control and flexibility to open up tables for rebooking at the earliest opportunity.

We’re looking for a dynamic Full Stack Developer who shares our passion for driving innovation and using technology to build better businesses.

Responsibilities will involve: –

As a member of a cross functionalteam,you will help and shape the software products within our Book and Serve area.You will be a fully hands on member of theScrumteamandwill participate in all aspects of delivering software projectsfrom design to maintenance.

Your key responsibilities will involve: - 

  • Working with other team members to deliver feature and techstories committed to in sprints.
  • Participating in product and technical designs to ensure the team delivers value in each increment.
  • Performingcode reviewsto ensure all code follows agreed standards.
  • Actively looking for and suggesting improvements in our processes

Who you are

  • You havea goodC# experience (2+ years)
  • You haveexperience working with JavaScript frameworks (preferably React)
  • You haveexperience working with relational databases (preferablySQL Serverand/or MySQL)
  • You are willing to work with otherprogramming languages when requiredto helpmaintain products.
  • You are a teamplayer, willing to help the team at all levels when required to ensure goals are met
  • You are proactiveand have a positive attitude.

Desirable Experience

  • Experience withcaching using Redis, Memcached
  • Experience of working with RabbitMQ
  • Experienceof workingwith CI/CD pipelines
  • Azure Dev Ops (TFS)or other platform for planning and tracking work
  • Working in a Scrumteam

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Test Engineer

Test Engineer

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

You will be working within the Kitchen IQ team as a Test Engineer where you will be responsible for helping to ensure that our product is delivered on spec and to a high quality.

We have big plans for the Kitchen IQ product and see it as “the brain” of the restaurant forthe future!

We will require your Tester expertise throughout all aspects of the technology stack. You will be involved in UI testing APO testing as well as writing Automation Scripts.

Your main duties will include:

  • Working with other team members to delivery features on spec,
  • Participate in product and technical designs to ensure that team delivers value in each increment
  • Write, execute and maintain manual test scripts
  • Writing and maintain automation Scripts to supplement our regression suite
  • Write up retest scripts for any bugs found whilst testing
  • Reviewing pull requests
  • Part-take in Bug reviews
  • Assist in release process
  • Actively looking for and suggesting improvements in our processes

Who you are

  • ISEB / ISTQB certified at foundation level
  • 2 years’ experience in software testing
  • Experience working in SCRUM environments
  • Experience working with Team Foundation Server or similar
  • Experience with the following technologies
  • Querying with SQL
  • C# Automation with Selenium Web Driver
  • Experience testing RESTful API’s

Desirable Skills and Experience

  • Comfortable with configuring Hardware on both Windows and Linux OS
  • Experience building and maintaining Selenium Web Driver frameworks
  • Mobile testing Android and iOS applications
  • Any Non-Functional testing skills

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Automation Test Engineer

Automation Test Engineer

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

You will help and shape the automated testing of the software products and platform capabilities within our Acquire team. You will be the Test Automation domain specialist providing the team with the necessary skills and knowledgebase to help ensure that our automation tests and frameworks provide us with the best return of investment we can get.

Responsibilities will involve: –

  • Adding tests to our existing Test Automation framework, working alongside fellow Test Engineers to ensure that just the right tests are automated.
  • Evaluating tools and processes to help maintain and improve the automation tests and our frameworks to ensure time spent doing manual regression is kept a minimum.
  • Creating and maintaining test data across various environmental permutations.
  • Help and mentor fellow Test Engineers within the Automation domain.
  • Working alongside our Technical Services team to create and maintain Automation Environments.

Who you are

  • You have strong C# knowledge
  • Experience with implementing automation frameworks from scratch
  • Experience with integrating automation with CI/CD pipelines
  • Azure Dev Ops (TFS)
  • Cross Browser & Mobile device automation
  • Git Version Control
  • You have 2 + years’ experience working with and testing web API’s using tools such as Swagger and Postman
  • You have experience in performing peer reviews and coaching team members in following best practices.
  • You have experience in creating test cases with Selenium WebDriver based frameworks.
  • You have an excellent understanding of SDLC’s and where Test Automation can be of most benefit to both the team and the overall product quality.
  • You actively engage in the Test Automation community collating new ideas, tools, and processes to ensure that the status quo is always challenged.
  • Willingness to help the team with testing at all levels when required to ensure team goals and objectives are met.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Senior Automation Test Engineer

Senior Automation Test Engineer

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

You will help and shape the automated testing of the software products and platform capabilities within our Acquire team. You will be the Senior Test Automation domain specialist providing the team with the necessary skills and knowledgebase to help ensure that our automation tests and frameworks provide us with the best return of investment we can get.

Responsibilities will involve: –

  • Adding tests to our existing Test Automation framework, working alongside fellow Test Engineers to ensure that just the right tests are automated.
  • Evaluating tools and processes to help maintain and improve the automation tests and our frameworks to ensure time spent doing manual regression is kept a minimum.
  • Creating and maintaining test data across various environmental permutations.
  • Help and mentor fellow Test Engineers within the Automation domain.
  • Working alongside our Technical Services team to create and maintain Automation Environments.

Who you are

  • You have strong C# knowledge
  • Experience with implementing automation frameworks from scratch
  • Experience with integrating automation with CI/CD pipelines
  • Azure Dev Ops (TFS)
  • Cross Browser & Mobile device automation
  • Git Version Control
  • You have 5 + years’ experience working with and testing web API’s using tools such as Swagger and Postman
  • You take the lead on suggesting and implementing improvements to current test automation processes
  • You have experience in performing peer reviews and coaching team members in following best practices.
  • You have experience in creating test cases with Selenium WebDriver based frameworks.
  • You have an excellent understanding of SDLC’s and where Test Automation can be of most benefit to both the team and the overall product quality.
  • You actively engage in the Test Automation community collating new ideas, tools, and processes to ensure that the status quo is always challenged.
  • Willingness to help the team with testing at all levels when required to ensure team goals and objectives are met.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Software Test Engineer

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

Our Test Engineers help and shape the automated testing of the software products and platform capabilities within our Book and Serve area.

You will be the Test Automation domain specialist within the Bookings and Reservations squad providing the team with the necessary skills and knowledgebase to help ensure that our automation tests and frameworks provide us with the best return of investment we can get.

Responsibilities will involve: –

  • Adding tests to our existing Test Automation framework, working alongside fellow Test Engineers to ensure that just the right tests are automated.
  • Evaluating tools and processes to help maintain and improve the automation tests and our frameworks to ensure time spent doing manual regression is kept a minimum.
  • Creating and maintaining test data across various environmental permutations.
  • Help and mentor fellow Test Engineers within the Automation domain.
  • Working alongside our Technical Services team to create and maintain Automation Environments.

Who you are

  • You have experience of working with and testing web API’s using tools such like Swagger and Postman.
  • You have experience in creating test cases with Selenium WebDriver based frameworks.
  • You have basic C# knowledge.
  • You have an excellent understanding of SDLC’s and where Test Automation can be of most benefit to both the team and the overall product quality.
  • You actively engage in the Test Automation community collating new ideas, tools, and processes to ensure that the status quo is always challenged.
  • Willingness to help the team with testing at all levels when required to ensure team goals and objectives are met.

Desirable Experience

  • Experience with implementing automation frameworks from scratch
  • Experience with integrating automation with CI/CD pipelines
  • Azure Dev Ops (TFS)
  • Cross Browser & Mobile device automation
  • Git Version Control

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Credit Controller

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

Responsibilities will involve:-

  • Contact debtors through calls, emails or letters to notify them of outstanding invoice
  • Conduct negotiations with debtors to fix terms and conditions for payment of receivables
  • Maintain regular contact with clients to ensure proper management of debt
  • Ensure cash and debtor targets are met
  • Evaluate the credit status of clients to identify debtors and credit level
  • Assist customers in setting up a credit control system that allows for periodic debt repayment
  • Handle internal issues and ensure timely payment to creditors
  • Conduct business operations in compliance with standard policies and regulations
  • Maintain proper records of client accounts and purchasing activities
  • Monitor payment history to identify changes in reparation and take necessary actions
  • Conduct monthly reconciliation of debtor ledger accounts
  • Recommendations and advice on queries regarding accounts receivable
  • Ensure prompt reply to client and internal feedback
  • Commence legal action against debtors in event of halted payment
  • Propose irrecoverable debts to be written off or they may employ strategies to recover receivables in cases of debtor bankruptcy
  • Oversee the forwarding of monthly statements to clients to keep them updated on debt collection activities
  • Involvement in Projects as and when required

Who you are

  • Minimum of 2 years working in a credit control environment.
  • Intermediate MS Word and Excel skills.
  • Experience of implementing and following procedures.
  • Numerate, with good attention to detail and accuracy.
  • Good written and verbal communication skills – able to communicate to internal and external customers in a professional manner.

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!