Project & Services Administrator

Project & Services Administrator

We’re recruiting a Project & Services Administrator to provide administrative support to the teams in the Projects and Services Department

What you’ll do

  • You will be able to provide multiple teams with administrative support in the Projects and Services Department.
  • You will have some project management skills to assist in project delivery to customers in a timely and efficient manner, with the ability to raise risks, issues and mitigations for each.
  • You will use your experience to understand what detail is required at the appropriate time.
  • You will be able to work with a wide range of stakeholders to understand their world views so that the requirements meet a broad range of expectations and be comfortable in challenging these views.
  • To coordinate with project managers in relation to customer communication and be able to step in and communicate with customers when required, by phone or by email.
  • To be a central point of contact for both customers and internal resources.
  • To provide scheduling support to the scheduler as and when required including holiday / maternity cover
  • Be able to establish effective, constructive and collaborative relationships with other company departments
  • Assisting with tasks out with job description when required / as appropriate.

Who you are

  • Having been working in a similar project admin role for some time, you will be able to hit the ground running to provide support within the team.
  • You will have excellent attention to detail and be able to prioritise tasks effectively, ensuring customer and business demands are met.
  • You will become the go to person to help get things done. You have the proven ability to inspire and motivate team members to increase individual and team performance.
  • As a natural, confident and clear communicator you will have experience liaising within technical and non-technical teams and across organisational boundaries. You will also be able to communicate with our customers. Your communication will be second to none.
  • You will be motivated by getting things done, and getting them done in the right way, first time.
  • Using your communication skills, you will keep key stakeholders aware of progress against project plans and help mitigate risks, provide contingency plans and options.
  • We need a minimum of 1 years’ experience in a project administration role
  • Experience of project management processes
  • Exceptional organisational skills and able to use own initiative
  • Exceptional communication skills; able to liaise with customers and internal resources via phone and email
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and strives to exceed expectations
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work


  • Knowledge of EPOS systems and/or hospitality industry would be an advantage.
  • Experience of working in an Epos / engineering / implementation / training environment

The role will involve some home and some office based work within the Project and Services department, reporting to the Director of Projects and Services

Company offices are in Abingdon and Edinburgh, although this position when in the office will be based at our offices at Milton Park, Abingdon. The demanding nature of this role may require flexibility in working hours.

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our midlands office in Stafford, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Chief Operating Officer

Chief Operating Officer

The Zonal group are the UK’s largest technology provider to the hospitality industry, employing over 520 people and with annual revenues of over £62M. The group has grown its turnover 500% through organic growth and acquisition over the past 8 years and has an exciting and realistic growth expectation for the future. Our products are currently used by over 16,000 pubs, restaurants and hotels across the country. Customers include national brands like Pizza Express, Mitchells and Butler, JD Wetherspoon and John Lewis.

We provide our customers with the solutions they need to make their business a success.

These solutions include:

  • Mobile and web apps for ordering and digital menu management
  • Long sales cycle, complex EPoS/ERP solutions for multiple site operators
  • SaaS solutions for B2C consumer engagement e.g. loyalty, gift cards, vouchers, campaign management, SCV, Digital payment or reservations
  • Short sales cycle / telesales channel for Hotel Property Management

By linking these solutions to Zonal’s EPoS system we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.

We are looking to appoint a highly experienced Chief Operating Officer to lead, drive and innovate the operations of the business.

What you’ll do

Reporting directly into the CEO you will hold ultimate responsibility for the Service, Support, Project Services and our Livingston Logistics/Manufacturing hub. You will work alongside the CEO and Executive members to execute the company vision. World class service is a hallmark of our organisation and maintaining this is of paramount importance.

The successful candidate will be a true leader, the sort who loves bringing people with them on a journey, hands-on and leading by example. You’ll enjoy facilitating change and selling this internally and be forceful enough to push things through when required. It goes without saying you will have a collaborative approach and also be comfortable managing various stakeholders across the business. We like people with a “point of view”, and with that comes strong personalities, so this is a role for someone who can influence, empathise and direct in equal measure.

Capable of working with true autonomy, from experience you will already know what good looks like and will drive implementation that is both relevant and functional for our business, with solid metrics in place to gauge success. The icing on the cake will be your truly positive, change-orientated, and future-focused mind-set that will foster success and improvement across the business. If you are looking for a challenging yet rewarding role at a company that is ready to change and improve, what are you waiting for.


  • Acting as an integral part of the executive team helping to define, refine and drive the company strategy.
  • Working closely with other executive officers to advise them on general management issues in order to align the business’s efforts, avoid conflict of interests and facilitate the achievement of the business’s objectives.
  • Measure and report on operational performance and develop plans to improve relevant key performance indicators.
  • Collaborate with the financial department in defining the company’s financial operating model including your department’s budgets and other appropriate internal budgetary allocations.
  • Put procedures and resources in place to promote scaling, optimise inefficient areas of the organisation and coordinate with department heads.
  • Driving operational excellence and constant improvement.
  • Designing and embedding processes to ensure the changes we make across the business (not just out of the Ops team) land effectively and that we foster a culture of continuous improvement.
  • Working in conjunction with all relevant internal departments (such as R&D, TechOps, Account Management etc.) to deliver seamless customer support and results.
  • Where required assist with operational delivery strategy for key customer accounts.
  • Devising and implementing new products and services to drive revenue and profitability.
  • Maintaining and improving our industry-leading service and support.
  • Drive efficiencies within the manufacturing and logistics centre.
  • Highly effective external stakeholder management.
  • Ensure all projects are delivered efficiently, on-time and to budget.
  • Manage key strategic partnerships under the direction of the CEO.
  • Establish policies and procedures that promote the company culture and vision.

What we value

Passion, Teamwork, Innovation, Professionalism and Accountability are the values that make us the company we are. We’re looking for someone who understands and values great culture and will help us shape it as it evolves.

About Zonal

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Innovation Centre in Abingdon and Hotel Management solutions base in Cardiff.

Benefits package: Competitive package depending on experience