Zonal serves up technology solutions for the hospitality sector and we are searching for the finest talent to join our growing team.

Our success is down to our people, who have a hunger for delivering great service and truly creative solutions that make us stand out from the crowd. We never stand still and neither do our people. To help you achieve your personal and professional goals, we are committed to spicing up your career, with the highest quality training and development opportunities, whether that be in new technology, or in business and leadership skills.

Zonal Home headset image

Are you our missing ingredient?

Repair Centre Technician

Livingston

What you’ll do

Diagnose, repair and upgrade Zonal and third party hardware service parts.  Provide technical support and product debug expertise to Repair Centre and Production team to ensure the key measures of Service levels, Quality, Output & Cost Objectives are achieved.

This role will be based at our Manufacturing Division in Livingston. The position involves interaction with other company departments, suppliers and all Zonal associate companies. 

Your hours of work will be Monday to Friday 8.30am to 4.30pm.

Main Duties & Responsibilities:-
  • Assess production and field failures, recommend corrective actions.
  • Diagnose and repair EPoS systems and control boards to component level (SMT & PTH) for new build and field returns.  Recommend material return to supplier, reworking, or write-off when in-house repair is not possible.
  • Assist in the achievement of operations schedule by providing product and/or training support services as required.
  • Assist in the implementation of solutions that improve operational performance at any level or area within company.
  • Operate within all operations processes (including Local Work Instructions) such that daily activities are clear and consistent.
  • Work within Cross-functional teams to assist in the development of new modules and products.
  • Comply with the requirements of Health and Safety policies and work procedures.
  • Maintain a clean, tidy, and safe working environment.
  • Maintain Access database used for Field and Production data collection
 

Who you are

Essential
  • Ability to adapt and learn new processes
  • Team player
  • Excellent attendance and timekeeping
  • Always willing to go the extra mile
  • Can do attitude
Desirable
  • ERP system knowledge
  • Dexterity handling
  • IT knowledge
  • PC logging
  • Diagnostics
  • EPoS experience

Full training will be given to the right candidate.

 

Are you our missing ingredient?                                        

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.
We pride ourselves on our open culture where everyone can make a difference. We are going on an exciting journey and we need more like-minded travellers to help us get there! If this sounds like you then we would love to hear from you!
 

Support Coordinator

Watford

Support Coordinator

Function: Account Services
Reporting to: Account Manager
Location: Watford with nationwide travel
 

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.


What you’ll do

The Support Coordinator is a key support role to the JDW Account Manager. Based predominantly at the JDW head office and working closely with the JDW Account Manager to provide support in all projects/tasks relevant to supplying the required level of service and support to JDW.
There will be shared responsibility for delivering Zonal targets, working alongside both the Account Manager and Senior Zonal Management.

Responsibilities will involve:-
 
  • Working alongside the JDW Account Manager and Client Services Analyst to monitor and deliver the agreed Service Level Agreement.
  • Supporting the JDW Account Manager in the day-to-day management of the JDW account whilst working alongside other Zonal departments. This will include customer satisfaction, account profitability, account planning, complaint management and escalation in relation to any projects/tasks under the control of the JDW Account Manager. All Service/support related complaints and escalation are the responsibility of the JDW Client Service Analyst.
  • Understanding JDW’s business profile and requirements to ensure that both JDW and Zonal achieve common goals.
  • Clear and effective communication to all JDW departments that have Zonal dependencies.
  • Building key relationships with relevant 3rd party suppliers and external companies/contacts.  Excellent communication and correspondence skills are essential.
  • Assisting the JDW Account Manager in the management and delivery of all projects assigned to the JDW Account Manager and ensuring that these are completed to the required standard, timescales and budgets. This will include working closely with all relevant JDW and Zonal departments including Helpcentre, Engineering, Planned Work, R&D and Project Support to ensure that implementations of all Zonal EPoS and Kitchen Management Systems forming part of high-profile projects such as new openings and refurbishments are successful.
  • Maintaining a high level of visibility of all JDW projects that are under the control of other Zonal departments/personnel. This includes the Current Aztec upgrade project.
  • Regularly updating internal Zonal departments with any changes being made by JDW to update current processes and work practices.
  • Accurately completing reports and documentation to the required standard and timeframe.
  • Attending any relevant internal company meetings when requested.


Who you are

  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to JDW needs and exceeds expectations wherever possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

We are going on an exciting journey and we need more like-minded travellers to help us get there!
If this sounds like you then we would love to hear from you!
 

Chief Information Security Officer

Edinburgh
The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 16,000 pubs, restaurants and hotels.  Customers include national brands like Pizza Express, Greene King and All Bar One. 
                                           
We provide our customers with the solutions they need to make their business a success. 
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. 

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh, our Midlands office in Stafford and our Innovation Centre in Abingdon.

What you’ll do

The Chief Information Security Office (CISO) role reports directly to exec board level (via the Chief Technology Officer) and covers strategic oversight of anything and everything to do with IT Security in our organisation. This will include strategic vision, scoping of requirements, design, development, implementation, incident response, budgets and adherence to all necessary protocols, regulations and any legal requirements.  You will be the process owner of all assurance activities related to the availability, integrity and confidentiality of customer, business partner, employee and business information in compliance with our organization's information security policies.
 
  • Develop, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program.
 
  • Working with executive management to determine acceptable levels of risk for our organization and facilitate risk assessment and risk management processes.
 
  • Develop and enhance an information security management framework.
 
  • Establishing and maintaining a corporate-wide information security management program to ensure that information assets are adequately protected.
 
  • Leading a small team of Security professionals that are responsible for assisting in executing all accountabilities.  Manage all aspects of your staff’s technical and personal development, new hires, dispute resolution and any HR processes.
 
  • Responsible for allocating resources to ensure that staff deliver secure and robust IT solutions to any of the organisations identified and agreed requirements.
 
  • Strategic planning, leadership, staff development, training and adherence to all legal, compliance and regulatory requirements.
 
  • Ownership of all processes and procedures improving the security and robustness of our organisations infrastructure, IT projects and associated systems.
 
  • Identify and safeguard our organisation from all known and developing security threats, security weaknesses, software bugs and exploits.
 
  • Overseeing our organisations current Data, IT and Information Security and any new software or hardware modifications impacting upon overall data security.
     
  • Overseeing planning and execution of necessary vulnerability audits, penetration testing or forensic IT audits and investigations. Ensure that outputs improve your organisations IT Security.
 
  • Liaise with senior level directors, the organisations board and other key stakeholders to demonstrate the current and increasing security posture of our organisation through well-defined KPIs.
 
  • Oversee staff training in all the latest security awareness skills, check associated protocols, methodologies and procedures are implemented.  Ensure our Secure Software Development processes are documented and adhered to.
 
  • Ensure compliance with any related legislation, such as the Data Protection Act, GDPR, ISO standards and PCI, or relevant government regulations.
 
  • Delegated responsibility from Executive Management for compliance with applicable PCI DSS requirements and for the effective delivery of P2PE services with the support from internal stakeholders.
 
  • Plan budget allocations and associated financial forecasts relating to IT, Data and Information security.
 
  • Liaise with and manage your partners, stakeholders, vendors, and third-party service or solutions providers.  Ensure an effective vendor management system is in place from a security perspective, liaising with our Legal team in order to effectively and safely on-board new suppliers.
 
  • Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems.
 
  • Oversight of the day-to-day control of the maintenance and monitoring of our live production environments (SaaS and hosted environments) to ensure necessary Information Security mechanisms are in place.

Who you are

You will have a background working within the IT Security domain with a solid technical foundation and a clear passion for all aspects related to Security.  You will have a demonstrable track record of performing a similar role within a similar organisation to Zonal, safeguarding our corporate and hosted application landscapes.  You will live, sleep, eat and breathe Security and act as an evangelist within our organisation.

It goes without saying you will have an in-depth and thorough understanding of the technology solution landscape that comes together to enable Zonal to provide world class solutions to the hospitality industry.  You will bring extensive industry, domain and regulatory experience to bear to drive this area of our organisation forwards.
 
  • A good leader.
  • Outstanding written and verbal communication skills.
  • Good understanding of all current legislation and regulations pertaining to your organisation.
  • Successful track record of effective coordination, prioritization, collaboration, organisation and project delivery.
  • Experience in financial forecasting and budget allocation.
  • Knowledge of relevant IT Security related hardware, software and vendor solutions.
  • An overall understanding of source code programming languages, such as C#, C++, .NET, Java, Perl, PHP, Delphi, ColdFusion etc. that our teams use.
  • Practical experience surrounding the security aspects of public and private facing hosted software in virtualised co-lo data centre environments.
  • Deep thinking analytical mind with the ability to quickly get to the root cause of issues.
  • You will need to be organised, efficient and able to work unsupervised under your own initiative.
  • As a natural, confident, and clear communicator you will have significant experience liaising with technical and non-technical teams and across organisational boundaries.
  • You will bring exceptional organisational skills to bear along with significant previous experience of line managing varied and complex teams of technologists to deliver through others.
  • You will be experienced in communicating with support staff, delivery team members and C-Level executives (both internal and external to Zonal) and know how to tailor your communications to the audience.
  • You will be motivated by getting things done, and getting them done in the right way, first time; you are laser focussed on achieving the best outcome.
  • As a valued Senior Manager within the business, you be aware of the business and commercial pressures relevant to your teams, your dynamic leadership skills will pragmatically balance delivery against the pressure – you realise that we don’t always operate in a perfect world and it will be necessary for you to make difficult decisions from time to time.
  • You will have experience of rapid business changes and be able to keep your team motivated, energised and on track through these periods.
  • Using your communication skills, you will keep key stakeholders aware of progress against plans and help mitigate risks. You will understand that the identification of risks and issues is not enough – when escalating you will provide recommendations and solutions.
  • Being accountable for delivery of multiple projects and those factors which make delivery successful or unsuccessful, you will use this knowledge to ensure positive outcome and build a track record of delivering software releases on time and within budget

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

Technical Lead (mobile/React)

Edinburgh
* THIS IS A HYBRID ROLE WITH THE EXPECTATION OF 3 WEEKLY VISITS TO THE TANFIELD OFFICE.*

 

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

 ​

We are very much a family company not just in name. Zonal people work together and look out for each other. Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems.  Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​

 

What you’ll do


Working within an agile delivery team, you will provide technical leadership, participate in product design discussions, drive technical design, ensure best in class development processes are followed and ensure maintenance of our environments is a priority. You will be customer obsessed in your approach to quality and delivery.

Responsibilities will involve:-

  • Support our product and Software Development Managers in prioritisation, scoping and leading delivery of product features in the exciting world of Future State Architecture
  • Work as part of our development team to enhance scalability, performance, maintainability, configurability and usability
  • Support, mentor, and coach other members of the team
  • Be involved in the entire life-cycle of features, including idea creation, deployment, and longer term updates and enhancements
  • Work on a wide variety of different challenges across the product and codebase

Who you are


You will enjoy a fast-paced development environment where the next phase is only around the corner. You will care about continuous improvement and modernising our approaches.

General experience
  • You have been leading developers for at least a year
  • You have experience liaising with stakeholders in areas such as product, UX, devops, architecture and more
  • You can translate difficult business requirements into software designs your team can understand and implement
  • You are a role model, possess a positive attitude and inspire others to do their best
  • You will be passionate about creating a product you can be proud of
  • You are familiar with security best practices applied to web and backend applications
  • Great at asking awkward questions, kindly
  • Motivated by learning new things and using those to make a positive difference
  • Comfortable challenging and raising issues at any level
  • Knowledgeable about a range of technologies, and quick to learn others
  • Able to zero-in on bugs without looking at the code, based on your experience and intuition
  • Able to consider the broader impact of your design and coding decisions and those of others
  • Great at breaking down big tasks into small chunks, solving tricky problems and tackling risks
  • Used to working with agile development teams on large software products
  • Ability to lead a team both remotely and office based.

Technical Skillset
  • React Native  experience
  • Unit testing experience
  • Version control with Git
  • Knowledge of APIs (Restful APIs, OpenAPI specs, ...)
  • Container technology experience (Docker, docker-compose, ...)
  • Experience with one cloud provider (AWS, Azure, Google, ...)
  • Database experience
  • Experience with messaging technology (RabbitMQ, ServiceBus, ...)

Additionally, the following skill areas would be advantageous:
  • Knowledge of EPOS systems/hospitality industry.
  • Native mobile development (iOS, Android)
  • Experience working within Agile/scrum environments.
  • Knowledge of TFS/Azure DevOps.
  • Full stack development experience



 

Junior Software Engineer

Bristol

* THIS IS A FULLY REMOTE OPPORTUNITY FOR UK BASED CANDIDATES WITH AGREED VISITIS TO BRISTOL/CARDIFF SITES*

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s best known pubs, restaurants and hotels? From essential systems like PMS and EPoS, CRM to table bookings, loyalty, stock control, recipe management and BI Reporting giving business critical insights and control – our tech includes everything an hotel operator needs to run their business.
Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems will feel at home at Zonal. We are very much a family company, and not just in name; Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment that supports everyone to achieve their best.
Our customer obsession shapes our product roadmap, and we bring passion for our customers and dedication towards innovation to the everyday. 

What you’ll do

This role sits within the Technology Team, working alongside talented Software and Test Engineers to improve and maintain our Property Management System (PMS) – a critical Software as a Service (SaaS) platform powering our hotelier customers core businesses.
 

Using PHP you will work on the PMS core in our legacy Laravel framework, with newer microservices utilising Laravel/Lumen/Octane.  You will also be involved in our increasing use of serverless code through AWS Lambda (currently node.js), our core database MySQL (AWS Aurora),  NoSQL MongoDB as well as Redis.

Some upcoming goals for the team are to:

  • Complete the migration of our old stack into new microservices, exposing more functionality to customers via APIs
  • Rearchitect our user permission matrix to add more flexibility and granularity
  • Enhance payment options by adding new gateways and support for smart methods such as Apple Pay
  • Increase the functional coverage of our test automation within Cypress

Who you are

You will have a background in software development, having spent at least 2-3 years of your career as a member of a product engineering, deployment and/or platform delivery team.  You will already have  PHP and SQL experience, ideally in a Cloud environment.

Core skills and experience

  • Great hands-on skills with PHP, ideally including Laravel framework (we are moving to Laravel Octane), writing good, well-structured and maintainable code
  • Confident with SQL databases, ideally MySQL
  • Some understanding of OO techniques, and modern software design patterns such as DRY, SOLID principles and message queues and APIs
  • Some experience with versioning control systems such as Git
  • Some experience of delivery to functional and non-functional requirements
  • Some experience building, deploying and maintaining production services
  • Excellent analytical and problem solving skills
  • Comfortable with Linux
  • A team player that enjoys influencing change and leading areas of their technical expertise.
  • Comfortable interacting with mixed audiences of Support, Development/Engineering and Test

What we value

Teamwork, Innovation and Professionalism are the values we believe make us the company we are, and you should be able to demonstrate a genuine passion and aptitude for technology.  We are proud of our ‘geek’ credentials, and we value the ability to quickly learn more than a perfectly aligned current skill-set.

As a team we strive to be quick to spot opportunities and new capabilities in technologies, continually improving processes, design patterns and architectures.  We don’t get everything right, but we learn from our mistakes.

Product Training Manager

Function: Professional Services
Reporting to: Professional Services Director
Location: Combination of home working, office working and field based

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

To manage and lead a team of departmental product trainers, measuring productivity, performance and activity, whilst developing and growing product training services with existing and new customers to increase training revenue and achieve service excellence.
 

Main Duties & Responsibilities


Management
 
  • Provide effective management, coaching and leadership for a team of Product Trainers
  • Manage and oversee the development of Product Trainers working in conjunction with the Implementation Manager on the ownership and maintenance of the Systems Implementer/Trainer skills matrix, providing timely effective feedback required
  • Supports and coaches Product Trainers undertaking new initiatives and training methods, proactively identifying any opportunities for personal development
  • Monitor and manage staff performance, conducting regular reviews and undertaking company PDRs and departmental PDPs
  • Manage the induction of trainer contractors, co-ordinating with the Professional Services Management team
  • Regular monitoring of expenditure and costs against deliverables and benefits, to ensure the budget for training is closely monitored, controlled and reported
  • Establish, deploy and maintain the Professional Services ‘Product Training’ strategy, ensuring training is continually aligned to the company and department strategy 
  • To retrieve, collate and analyse timesheets and overtime with production of associated reporting ready for authorisation by the Head of Professional Services 
  • To collate and authorise expenses and holidays for trainers 

General
 
  • To co-ordinate, manage and publish the Professional Services resource schedule, with the production of relevant management reporting 
  • To provide a professional flexible approach to training and go-live support throughout the UK, by providing appropriate day and evening cover either on-site or at Zonal premises to support and meet customer expectations when required
  • Conduct regular reviews of product training and go-live support services, practices, process and quality to ensure that objectives are being achieved
  • Works in conjunction with the Implementation Manager and other Head Office functions, capturing NPI and new features content and organise/deliver training for relevant personnel
  • Works closely with other Professional Services department managers, to evaluate, plan and implement processes, procedures and systems, ensuring that procedures and processes are adhered to at all times, whilst maximising operating efficiency
  • Establish, manage, maintain and review working relationships with internal and external customers, ensuring that training is meeting customer expectations
  • Work collaboratively with all stakeholders providing regular updates and frequent communication of services
  • Ensure training materials are designed and produced to support product training and is easily accessible
  • Produce ROI and management reporting in conjunction with agreed product training targets, KPIs and objectives
 

Skills, knowledge & Experience


Essential
 
  • A clean current driving license
  • Excellent presentation and communication skills at all levels
  • Experience of upselling services to clients operating at all levels
  • Ability to make decisions independently
  • Experience of partnering with third parties
  • People and budget management experience
  • Experience in the design and delivery of training initiatives/ programmes
  • Dynamic, energetic, creative, proactive; can do thinking
  • Leadership; provides and communicates inspiration and clear direction for the team which is in line with the organisation’s goals, mission and values.
  • Performance management; manages the performance of others fairly, clearly and regularly, encouraging and supporting the team to achieve high standards.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clearly, concisely and accurately.
  • Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.


Desirable
 
  • Knowledge of e-learning, webinars and blended learning solutions
  • Knowledge of cutting edge thinking and the ability to include in training and development design
  • Experience of management development and soft skills training
  • Formal training qualification


Context

The Product Training Manager role is field based and reports to the Professional Services Director and Organisational Development.

The demanding nature of this role will require flexibility in working hours. Overnight stays and extensive travel will be required where appropriate and occasional weekend work may be required. 
 
This job description should be regarded as a guideline for the individual job holder, and will be subject to review according to changing circumstances. Other duties within the skills and capabilities of the job holder may be assigned from time to time.
 

Night Upgrade Analyst

Edinburgh

Night Upgrade Analyst

Function: Helpcentre
Reporting to: Projects & Deployment Coordinator
Location: Tanfield, Edinburgh

Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

What you’ll do

As a Nightshift Upgrade Analyst at our EPOS (Electronic Point of Sale) company, you'll play a pivotal role in ensuring the seamless functioning and optimization of our bespoke software and systems. Working during non-peak hours, you'll be responsible for upgrading our software and systems, ensuring minimal disruption to our clients' operations while maximizing efficiency and effectiveness.

Responsibilities will involve:
 
  • Execute and monitor upgrades of bespoke software and systems during non-peak hours to minimize disruption to client operations.
  • Review documentation pre upgrade to ensure functionality and compatibility.
  • Document upgrade processes and procedures for future reference and training purposes.
  • Provide timely reports on upgrade progress and any encountered issues to relevant stakeholders.
  • Troubleshoot and resolve technical issues that may arise during upgrades, escalating as necessary.
  • Ensure compliance with company policies and procedures throughout the upgrade process.
  • Coordinate with client-facing teams to communicate upgrade schedules and ensure client satisfaction.
  • Maintain accurate records of upgrade activities and configurations for auditing and tracking purposes.
  • Stay abreast of software releases and updates, ensuring thorough understanding of new features, enhancements, and potential impacts on existing systems.

Skills, Knowledge & Experience

Essential:
 
  • Proficiency in software systems and technology.
  • Strong attention to detail and accuracy.
  • Excellent problem-solving skills.
  • Ability to work independently with minimal supervision.
  • Effective communication skills, both written and verbal.
  • Flexibility to adapt to changing priorities and requirements.
  • Willingness to work night shifts
 
Desirable:
 
  • Previous experience in EPOS or similar technology environments.
  • Familiarity with software development processes.
  • Experience with troubleshooting technical issues.
  • Certification or training in relevant software or technology fields.
  • Proficient in crafting comprehensive process documentation and instructional manuals to streamline procedures and facilitate efficient knowledge transfer within the team.

We are going on an exciting journey and we need more like-minded travellers to help us get there! If this sounds like you then we would love to hear from you!

About Us

At our EPOS company, we are dedicated to providing innovative solutions that empower businesses to thrive in today's fast-paced environment.

Our team is comprised of talented individuals who are passionate about delivering exceptional service and exceeding client expectations.

Join us in shaping the future of technology in the hospitality and retail industries.
 

Lead UI/UX Designer

Edinburgh
We’re looking for an experienced UI/UX Design Lead, with a proven track record in designing user-centric app’s, to join our team.

Reporting to the Strategic Product Manager, you will work across a variety of key hospitality customer accounts helping to resolve challenges and provide solutions for our customers and their guests.

Your job role will involve working with fellow Designers, Product Managers, Product Owners, Business Analysts & Developers, assisting the management design from inception to delivery.
We’ll look to you to ensure requirements are met and consistent design is documented and followed.

You’ll be involved in ensuring individual projects deliver the best experience to customers by working with stakeholders of all levels to make the right trade-offs.
We’ll look to you to bridge the gap with any key knowledge required from our about customers, helping to devise cost effective research methods, along with managing the execution of this research.


Responsibilities will involve:
 
  • Providing creative direction, taking responsibility for the holistic end-to-end customer experience we provide.
  • Design user interfaces meeting the needs of our user.
  • Interpret and Influence the team’s product vision.
  • Ensure projects stay customer-centric throughout the design process.
  • Work closely with colleagues in R&D (Product and Delivery), to ensure consistent documented UX and UI deliverables across web and mobile app platforms.
  • Support project teams of using a range of design techniques from workshopping, concepting through to prototyping to communicate and validate design solutions.

Who you are

We’d like you to have at least 5 years demonstrable experience of design for new and mature products;
You’ll have experience of working with mobile or native app products. Along with the knowledge, experience, and ability to run multiple projects simultaneously.
 
  • A creative problem-solver, who can apply design thinking skills to both existing and mature products.
  • B2B, B2C customer, SaaS and web applications.
  • Demonstratable experience identifying key user needs, creating a solution with positive results.
  • Knowledge and understanding of user experience, user interface design with key storytelling and prototyping skills.
  • Strong product knowledge and understanding with the ability to demonstrate what works best for the customer.
  • Attention to detail based on analysis and a passion for high quality UI deliverables.
  • Working knowledge of Figma & other popular collaboration tools such as Miro.

Additionally, the following skill areas would be advantageous:
 
  • Previous experience within the hospitality industry would be advantageous.
 

What we value

Imagine what it would be like to work at the UK’s leading tech developer to the country’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday.

 ​

Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. We are very much a family company not just in name. Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.​


 

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Meet our team members who #ShapeTheFuture
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Work for us and enjoy all these benefits

Employee protection - Life assurance, critical illness, income protection

Generous annual leave, with the ability to buy extra leave and sell leave back

Have your birthday as a day off on us

High street discounts

£1,500 interest free credit to spend on ‘SmartTech’ per annum

Cycle to work salary sacrifice scheme

Company pension

2 x paid days per year to spend on charity work

‘Values in Action’ quarterly cash awards

Employee of the year

Who we work with

Butlins logo
Miller & Carter
Harvester logo
Pizza-Express logo
deliveroo logo
Uber eats log
Fullers logo
Green King logo
Hollywood bowl logo
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