Software Support Analyst

Zonal Business Systems –

Software Support Analyst

Are you our missing ingredient?

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.

Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

  • We offer flexible & remote working within the UK.
  • Generous holiday allocation + Ability to buy and sell holidays
  • Employer contributed pension scheme
  • We reward our staff well with competitive salaries
  • We give back to staff with our company profit share scheme
  • Well-structured career development plans.

What you’ll do

Your role will be to support all the Zonal Business System stack of products.

You will be the be the customer facing contact for the Zonal Business Systems.

It will be your responsibility to deploy applications to customers systems. Make changes to existing Dimensions reports as requested by Customers

You will understand new customer requests and be able to provide the outline specification to the developer.

You will also handle all Head office Upgrades and keep the existing documentation up to date and to create new documentation for new applications

Who you are

You will have a background in MS SQL ability

Use of ZBS applications (training will be given)

Dimensions report designer (training will be given)

Ability to liaise with Customers, Zonal Help Centre and Account Managers as well as the rest of the ZBS Team

Ability to learn new applications as produced by the team

Knowledge of Excel useful

We are going on an exciting journey and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

Click to read the full spec

Interested in this role? Want to know more?

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