IT Systems Administrator

  • Location: Edinburgh with travel
  • Pay: Competitive salary and excellent benefits
  • Apply By: Wed, 31 Jan 2018

To provide PC Solutions/software & hardware support for the staff & perform maintenance on existing setups. Provide 2nd Line Technical support to the IT 1st line desk.

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· Support Solutions on all Zonal Servers and Desktops..

· Perform routine daily checks on all the network servers & network systems.

· Ensure backups are performed successfully and resolve any logged errors.

· Support of HEAT {SQL Help Desk software} and Navision {Company Database}

· Maintaining a Microsoft Active Directory domain environment.

· Automate where possible any repetitive manual tasks.

· Assist users with IT issues where necessary.

· Document existing/new procedures

· Installs computer hardware and software.

· Attends the company’s premises in the event of an equipment breakdown.

· Tests equipment identifies faults and where possible carries out repairs on site.

· Refers more complex faults back to the manufacturer for repair.

· Keep all software used legal, licensed and recorded.

· To create software images for installation on Zonal Shipped PC’s



Possesses a university degree/college diploma in a related field, and 5+ years’ experience working in a technical support environment within an on call 24/7 environment.

At least 1 MCP in Windows OS, Server, SQL server or Exchange.

Demonstrates solid knowledge of supported systems and products including:

· Microsoft System Centre Operations Manager (versions 2007, 2012)

· Microsoft SQL Server (versions 2008, 2012, 2016)

· Microsoft System Centre Configuration Manager (versions 2007, 2012, latest build)

· Microsoft Windows Server (versions 2008, 2012, 2016)

· Experience of database applications {SQL/Navision/HEAT}

· Experience Supporting MS Office applications.

· Experience with Backup, MS Exchange, Antivirus Products, Virtualisation.

· Demonstrates solid knowledge in terms of Problem Management, Change Management, Implementation Processes, Configuration and Release Management

· Displays high attention to problem description, detail, and impact

· Is self-motivated, goal-oriented, and customer-service oriented

· Maintains a sound understanding of emerging technologies, tools and scripting languages

· Possesses solid communication skills, both written and verbal.

· Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.

· Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.

· Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.

· Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.

· Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work


The IT department provides a service to Zonal (with a head office in Edinburgh, Midlothian and Oxfordshire and approx 150 field-based employees). Zonal is open for business 365 days per year, with certain departments open from 7:30am to 1am t.

The IT department normally operates from Monday to Friday, 8:30am to 5pm, although it is not unusual for some work to be done “out of hours” and weekends. The Team runs an on call rota for out of hours support, covering weekdays and weekends.

Contact Us

If you wish to apply for the role, please e-mail your CV to stating your current salary and a brief summary outlining your suitability for the role or apply now by hitting the button below.

If you require any further information please contact our Human Resources department via

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Statement to Third Party Agencies
To ALL recruitment agencies: We only accept CV's from agencies on the Zonal group preferred supplier list. Please do not forward resumes to our applicant tracking system, any Zonal group employees, or any Zonal office. Zonal is not responsible for any fees or charges associated with unsolicited CV's.