Helpcentre Analyst

  • Location: Edinburgh | Head Office
  • Pay: Competitive salary; Anti-social hours allowance; free transport home; excellent benefits
  • Apply By: Wed, 31 Jan 2018

Do you want to join a successful Scottish family owned tech business near the centre of Edinburgh? Do you have experience working in the Hospitality industry? Do you have awesome customer service skills? Do you have the drive and passion to learn how stuff works? If you can answer YES to the above then we want YOU to join and grow our team of 50+ analysts in our technical Service desk.

Apply Now

Your role will be to provide technical support, fantastic
customer service and advice on all incoming incidents and requests, logging
details on our incident management system, handling them to provide the best
results for the customer, reviewing and implementing new fixes, process and
procedures and consistently looking for ways to improve how we operate!

We provide an intensive 4 week long company induction and
training platform to ensure you have the knowledge and skills to understand and
assist our client base.

Learning and development is important to us and is provided
throughout your career, both internally and externally through diplomas,
webinars, class based training and on line e-learning courses.

Main Duties &
Responsibilities

Key Skills We Are
Looking For:

You will need:

Preferred Skills
& Experience

What you’ll
receive:

Statement to Third
Party Agencies

To ALL recruitment agencies: We only accept CV’s from
agencies on the Zonal group preferred supplier list. Please do not
forward resumes to our applicant tracking system, any Zonal group employees, or
any Zonal office. Zonal is not responsible for anyfees or charges
associatedwith unsolicited CV’s.


Contact Us

If you wish to apply for the role, please e-mail your CV to jobs@zonal.co.uk stating your current salary and a brief summary outlining your suitability for the role or apply now by hitting the button below.

If you require any further information please contact our Human Resources department via jobs@zonal.co.uk

Apply Now

We're an award winning company...

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Statement to Third Party Agencies
To ALL recruitment agencies: We only accept CV's from agencies on the Zonal group preferred supplier list. Please do not forward resumes to our applicant tracking system, any Zonal group employees, or any Zonal office. Zonal is not responsible for any fees or charges associated with unsolicited CV's.