Overall Purpose of the Job
Ensuring the administration, monitoring, performance and availability of our mission critical datacentre and customer on premise database services.
The Technical Services Department consists of Managed Services, Field Service Engineering, Repair Centre, Warehouse and Production, Technical Support and Technical Consultancy reporting to the Director of Technical Services and ultimately to the Operations Director.
Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals.