IT Support Analyst

The Zonal IT department provides a service to its entire group of companies. Our head office is based in Edinburgh.

Zonal is open for business 365 days per year, with certain departments open from 7:30am to 1am.

We are keen for an experienced IT Support person to join our team.

The main purpose of this role is to provide 1st line PC software/hardware support for the staff & perform maintenance on existing setups.

The IT department normally operates from Monday to Friday, 8:30am to 5pm, although it is not unusual for some work to be done “out of hours” and weekends. The Team runs an on-call rota for out of hours support, covering weekdays and weekends

Main Duties & Responsibilities

  • Support Software on all Zonal PC’s.
  • Perform routine daily checks on all the network servers & network systems.
  • Ensure backups are performed successfully and resolve any logged errors.
  • Support of HEAT {SQL Help Desk software} and Navision {Company Database}
  • Maintaining a Microsoft Active Directory domain environment.
  • Assist users with IT issues where necessary.
  • Document existing/new procedures
  • Installs computer hardware and software.
  • Attends the company’s premises in the event of an equipment breakdown.
  • Tests equipment identifies faults and where possible carries out repairs on site.
  • Refers more complex faults back to the manufacturer for repair.
  • Keep all software used legal, licensed and recorded.
  • Technical support of the telephone switch
  • Essential Skills, Knowledge & Experience
  • HNC, HND or Degree in Computing.
  • Experience with Microsoft Windows Desktop versions including windows10 in a commercial environment.
  • Experience of database applications {SQL/Navision/HEAT}
  • Experience Supporting MS Office applications.
  • Experience with Backup, MS Exchange, AntiVirus Products, Virtualisation.
  • At least 1 MCP in a Microsoft desktop or office application
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work