Responsible for managing all activities in respect of the Help Centre operations. To ensure that the customers’ satisfaction and SLA are maintained to the highest level.
The Systems & Requests Analyst will be responsible for the overall Imaging Process within the Helpcentre. Their role will be to ensure that all Planned Re-imaging is completed with a high level of accuracy. They will ensure that all documentation is kept up to date and in the relevant Knowledge Base. They will cover for the Planned Work Co-ordinator where necessary and work closely with IT to ensure that all builds are thoroughly tested before distribution. On occasions the Systems & Requests Analyst will also be required to work with other Zonal departments in project work, testing, improving processes and creating documentation.
Do you want to join a successful Scottish family owned tech business near the centre of Edinburgh? Do you have experience working in the Hospitality industry? Do you have awesome customer service skills? Do you have the drive and passion to learn how stuff works? If you can answer YES to the above then we want YOU to join and grow our team of 50+ analysts in our technical Service desk.
The Nightshift Upgrades Analyst works in software support, the primary functions being planning upgrades, executing them and providing excellent communication with all stakeholders throughout. A vital part of this role is owning the upgrade process, maintaining accurate records and informing the account manager and service centre of progress regularly (and Client Services Manager where necessary) and ensuring the upgrade is completed to the customer’s satisfaction. On occasions the Nightshift Upgrades Analyst will also be required to work with other Zonal departments in project work, improving processes and creating documentation
Statement to Third Party Agencies
To ALL recruitment agencies: We only accept CV's from agencies on the Zonal group preferred supplier list. Please do not forward resumes to our applicant tracking system, any Zonal group employees, or any Zonal office. Zonal is not responsible for any fees or charges associated with unsolicited CV's.