Systems Implementer/Trainer – Derby


    • To liaise with Zonal
      personnel and customers regarding site surveys, installations, training
      and support requirements, and evaluate services provided
    • To create customer specific implementation and structured training plans, undertaking ‘Training Needs Analysis’ where applicable
    • Ensuring installations are
      carried out efficiently and effectively
    • To conduct site surveys,
      hot staging, installations, delivery of professional structured
      training courses and go-live support as and when required, adhering to
      established working procedures
    • To install and configure
      Aztec, and ZBS software according to specific scenarios
    • To ensure knowledge base
      of Zonal products, new releases and technical knowledge (to include
      SQL) is kept up to date, continuously broadened and can be applied and
      transferred to daily operations
    • Knowledge of Aztec data
      setup required to assist customers in setting up their system
    • Ability to advise
      customers and troubleshoot, through understanding installation
      processes for Aztec modules (in a modular upgrade), network topology,
      IP addressing, sub-netting and network communications
    • To provide a professional
      flexible approach to implementation, training and go-live support
      throughout the UK, by providing appropriate day and evening cover
      either on-site or at Zonal premises to support and meet customer
    • To ensure all working
      procedures are kept up to date and documented
    • To build and maintain
      strong working relationships with all Zonal departments, customers and
      third party associates
    • To take ownership of own personal development and champion individual assigned projects where applicable, seeking continuous improvement.



    • Experience in the
      hospitality or retail industry as a systems implementer, trainer,
      Helpcentre analyst, engineer /senior engineer or similar.
    • Exposure to PCs:
      experience of installing and navigating Windows operating systems
    • Knowledge of networks:
      understanding of IP Addresses, linking PC and tills to network and
    • A clean current driving
    • Planning and
      organisational skills; able to establish efficient and appropriate
      plans for self and others and adapt quickly and effectively to
      unexpected changes whilst still ensuring objectives are met.
    • Customer service;
      understands and responds to customer needs (internal and external) and
      exceeds expectations where possible.
    • Communication and team
      working; works co-operatively with others to achieve a common goal and
      communicates information in a clear, concise and accurate manner.
    • Problem solving and
      decision making; analyses information appropriately in order to find
      best solutions and takes a balanced view to reach logical conclusions
      and make relevant decisions.
    • Commercial and
      organisational focus; demonstrates understanding of overall business
      and commercial issues facing company.
    • Commitment to results; is
      committed to obtaining results through taking responsibility,
      demonstrating a positive attitude and ensuring quality is built into


    • IT-related qualification.
    • Knowledge of POS Systems.
    • Knowledge of SQL.


The System
Implementer/Trainer role is based within the Project Services Team. Company
offices are in Abingdon and Edinburgh, although this position is primarily
field-based. The demanding nature of this role will require flexibility in
working hours, covering day and evening shifts. Overnight stays and extensive
travel will be required where appropriate and occasional weekend work may be

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