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SKILLS, KNOWLEDGE & EXPERIENCE
- Experience in the
hospitality or retail industry as a systems implementer, trainer,
Helpcentre analyst, engineer /senior engineer or similar.
- Exposure to PCs:
experience of installing and navigating Windows operating systems
- Knowledge of networks:
understanding of IP Addresses, linking PC and tills to network and
- A clean current driving
- Planning and
organisational skills; able to establish efficient and appropriate
plans for self and others and adapt quickly and effectively to
unexpected changes whilst still ensuring objectives are met.
- Customer service;
understands and responds to customer needs (internal and external) and
exceeds expectations where possible.
- Communication and team
working; works co-operatively with others to achieve a common goal and
communicates information in a clear, concise and accurate manner.
- Problem solving and
decision making; analyses information appropriately in order to find
best solutions and takes a balanced view to reach logical conclusions
and make relevant decisions.
- Commercial and
organisational focus; demonstrates understanding of overall business
and commercial issues facing company.
- Commitment to results; is
committed to obtaining results through taking responsibility,
demonstrating a positive attitude and ensuring quality is built into
- IT-related qualification.
- Knowledge of POS Systems.
- Knowledge of SQL.
Implementer/Trainer role is based within the Project Services Team. Company
offices are in Abingdon and Edinburgh, although this position is primarily
field-based. The demanding nature of this role will require flexibility in
working hours, covering day and evening shifts. Overnight stays and extensive
travel will be required where appropriate and occasional weekend work may be