Product Owner

Main Duties And Responsibilities

  • Translation of product strategy from mid to long
    term vision and objectives into product initiatives and prioritised activities,
    creating a short- to mid-term product roadmap.

  • Creating feature lists in Aha and mapping them
    to product, product line and group-wide objectives.

  • Balance development of strategic features
    (including NFRs), customer requests and technical work.

  • Review Ideas Portal submissions against short to
    medium term strategic roadmaps.

  • Liaise with Delivery with regards inclusion of
    technical debt and other quality-related development.

  • Manage the feed of features and requirements
    into TFS.

  • Where appropriate, document feature
    descriptions, requirements and acceptance criteria.

  • Plan content and target dates of releases.

  • Close interaction with the Delivery team and,
    where appropriate, the BA to ensure requirements are documented and understood.

  • Reporting on progress of product development
    against strategic objectives.

  • Provide product-specific feedback to Product
    Manager to assist with future strategic direction.

  • Documentation of products and releases, for
    marketing, training and technical purposes.

  • Provision of status and planning communication
    to internal stakeholders.

  • Participation in pre- and immediate post-sale
    activities where product change is

  • Management of New Product Introduction (NPI)
    process for new products and new
    features within the scope of Product Owner’s field.

  • Maintaining relationships with key departments,
    especially Delivery, AM, PST, Sales and HC within the scope of their product(s).



  • Product ownership, product management or
    business analysis experience.

  • Ability to multi-task, balancing customer, product
    strategy and technical priorities required to deliver an excellent product.

  • A technical brain with a sound commercial

  • Innovative mind with a flair for product
    management including usability, efficient design, rich functionality and technical
    excellence, through conception, iteration and enhancement.

  • Excellent people skills with an ability to
    present to and influence a wide range of internal and external stake holders,
    from junior to senior, including board level.

  • A problem solver – always able to find a way to
    get something done.

  • An eye for detail but an eye on the wider

  • Comfortable negotiating through conflict.

  • Strong planning and organisational skills.

  • A team player, able to work cooperatively with
    others to achieve a common goal.

  • A keen interest in new and disruptive

  • Self-motivated and driven.


  • Experience in the hospitality industry.

  • Understanding of consumer payments.

Additional Information

The role will demand close interaction with key Zonal
departments including Sales, Account Management, Project Services, Development
and Help Centre.

The role will also involve significant interaction with
existing and prospective customers, and will require travel and overnight stays
from time to time.

The role is based at Zonal’s [PRODUCT-DEPENDENT] offices and it is expected that the majority of
working hours will be at these offices.

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