Product Owner

Main Duties & Responsibilities

  • Translation of product strategy from mid to long
    term vision and objectives into product initiatives and prioritised activities,
    creating a short- to mid-term product roadmap.

  • Creating feature lists in Aha and mapping them
    to product, product line and group-wide objectives.

  • Balance development of strategic features
    (including NFRs), customer requests and technical work.

  • Review Ideas Portal submissions against short to
    medium term strategic roadmaps.

  • Liaise with Delivery with regards inclusion of
    technical debt and other quality-related development.

  • Manage the feed of features and requirements
    into TFS.

  • Where appropriate, document feature
    descriptions, requirements and acceptance criteria.

  • Plan content and target dates of releases.

  • Close interaction with the Delivery team and,
    where appropriate, the BA to ensure requirements are documented and understood.

  • Reporting on progress of product development
    against strategic objectives.

  • Provide product-specific feedback to Product
    Manager to assist with future strategic direction.

  • Documentation of products and releases, for
    marketing, training and technical purposes.

  • Provision of status and planning communication
    to internal stakeholders.

  • Participation in pre- and immediate post-sale
    activities where product change is

  • Management of New Product Introduction (NPI)
    process for new products and new features within the scope of Product Owner’s field.

  • Maintaining relationships with key departments,
    especially Delivery, AM, PST, Sales and HC within the scope of their product(s).

Skills, Knowledge & Experience


  • Product ownership, product management or
    business analysis experience.

  • Ability to multi-task, balancing customer, product
    strategy and technical priorities required to deliver an excellent product.

  • A technical brain with a sound commercial

  • Innovative mind with a flair for product
    management including usability, efficient design, rich functionality and technical
    excellence, through conception, iteration and enhancement.

  • Excellent people skills with an ability to
    present to and influence a wide range of internal and external stake holders,
    from junior to senior, including board level.

  • A problem solver – always able to find a way to get something done.

  • An eye for detail but an eye on the wider

  • Comfortable negotiating through conflict.

  • Strong planning and organisational skills.

  • A team player, able to work cooperatively with
    others to achieve a common goal.

  • A keen interest in new and disruptive

  • Self-motivated and driven.


  • Experience in the hospitality industry.

  • Understanding of consumer payments.

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