Overall Purpose of the Job
Ensuring the administration, monitoring, performance and availability of our mission critical datacentre and customer on premise database services.
The Technical Services Department consists of Managed Services, Field Service Engineering, Repair Centre, Warehouse and Production, Technical Support and Technical Consultancy reporting to the Director of Technical Services and ultimately to the Operations Director.
Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals.
Administration, monitoring and troubleshooting of datacentre and customer on-premise database systems
Managing performance, availability, and disaster recovery of database systems
Skills, Knowledge & Experience
Minimum of 3 years’ experience in installation, management, and production support of MS SQL in a mission critical environment
Hands on scripting and automation skills
Demonstrable experience in backup strategies, maintenance frameworks, performance tuning, proactive monitoring, and remediation
Solid troubleshooting skills and attention to detail
Some or all the following
Tool creation and scripting with T-SQL / Powershell
Transactional replication, mirroring, AlwaysOn Availability Groups
Tuning, query optimisation and execution plans
Generalised Windows Server and vSphere administration
Degree educated or relevant professional certification
Experience of delivering exceptional customer service both internally and externally within an IT service environment
Exhibit planning and organisational skills; able to establish efficient and appropriate plans for self and others, adapting quickly and effectively to unexpected changes whilst still ensuring objectives are met
Customer service; must understand and respond to customer needs (internal and external) and exceed expectations where possible.
Communication and team working; must work co-operatively with others to achieve a common goal and communicate information in a clear, concise and accurate manner.